Vxdiagshop Reviews 92

Very fast response, by email and WhatsApp. Extremely helpful, very efficient. The staff went out of their way to sort a payment problem in a very professional manner. Kudos.

I received the tester and was initially a bit confused because the hard drive was missing.
An inquiry with support revealed that the hard drive is shipped separately. I received it later the same day.

Booting worked, but Xentry displayed an error message. I had forgotten to disable "Secure Boot" in the BIOS. Support provided me with this tip.

After that, there was another Xentry issue, but once again I was able to resolve it with the help of support. Now the system runs perfectly, and I was able to “calibrate” the sensors in the ESP/ABS. It’s not really a calibration — you simply store the current values.

The product is one thing, the support is another — and both are absolutely perfect!
I would recommend this product to all Mercedes users, not only because of its fantastic price-performance ratio.

A visit to a Mercedes workshop would have cost me €200 to solve the problem.
My SLK now has around 192,000 km, and I will certainly be using the tester more often.

Many thanks to the great support team!

Best regards,
Mike

Confusing and misrepresentation of product features and capabilities. No useful after sales support, no english-speaking communications.

Does not support their products. Do not buy.

I am a retired auto electrician. Purchased a nissan infiniti with electrical problems. Needed a consult iii to verify and rectify problems.Purchased a vcx se part number hksp503 .Not computer savvy but with help from vxdiagshop got it all up and running.Very helpful and good aftersales service. highly recommend these people sam g

Great assistance, fast and problem solved.

Bought this Full Version VXDIAG VCX Multi DOIP Support 13 Car

Great support when you’re buying Seven in the VX diag shop answered all my questions and told me i will have full support when it arrives ..

Got my package through the post on time plugged it in and Nothing hard drive blank !!!

Been sending emails nun stop no reply

Beware of this company when buying no replies no support !!!!!! Out a lot of money

I am a competent computer user but not an expert & I had trouble getting the software working with the VCX Nano unit, but the team were very very helpful on email and Whatsapp and gave a lot of help to get me up and running & I'm very happy with the products & it's sucessfully giving me diagnostic codes - I'm very happy - thank you :)

No support! Will not work, scam, do not purchase! Won't download the software due to viruses, contacted support, was told to contact seller, DO NOT BUY, it's a SCam

Solved any issues with sold tool without any fees

thanks to the support group for helping install the program and quick communication!!..the device is of very good quality!!!

The links to download the software to use with the device are either broken or produce alerts for containing a virus.
When contacting tech support to try to get the software they want you to install teamviewer and give them access to your computer for them to download the software/virus for you.
Return policy is confusing. They have two listed on their site. A "Return policy" and a "refund policy".
One of them says you can return for a full refund.
The other says if you return due to "buyers remorse" they will charge a 15% restocking fee, plus will subtract the original shipping and you have to pay return shipping.
Not worth the hassle

Have been using the hardware and software for a while now (roughly over a year). It is not completely perfect but it managed to things that bosch software systems couldn't do (resetting the Adblue starter counter on Mercedes V-Class for instance). It takes some time work to fully understand the system but considering what other systems cost compared to this, it's worth the money IMO.
I especially commend the customer service over Whatsapp. The people operating it are very helpful and patient and you are not being left alone with your problems.

Best Service and very fast

Michael

What went wrong is that it's hard to read in Chinese. There's a lot of apps that are needed that should be a part of this platform, half of the apps I paid for I can't even use. Bought ISTA-P and I need passwords and activation numbers that aren't offered. ESYS asks for ID numbers that I have no idea what it's asking for also. Overall this product isn't worth 150.00. I'm very unhappy with the HDD but I like the VX obd connector.

I had some issues with the device I ordered, customer service made it easy to get a new device and resolved my issue promptly. The new device worked perfect and is a quality product.

Ordered laptop with full coverage with VCX, after I got it MERCEDES program was not working, send text to JANE, she was something , same day night, engineer came in my laptop by Teamview, he fixed issue, very nice after service, deserve 10 stars.
Even I tried pay for service, she did not accept, what a nice service.
Thank you Jane, very happy doing business with your company.
From USA San Francisco.

They are awesome, especially Jane, she did her best and helped me fix my issue. Highly recommended!

I really have best experience with Mr.Jane , he supported me from the date of making order and till receive my goods to India .

Also supported on remote for installing the software

I have received a defective item. I asked the company to guide me for a return and nobody answers till the 30th of Jan, if they will ever answer...