VWFS Rent-a-Car - West London Reviews 

I had an excellent experience with this car rental company.
Their service was smooth, efficient, and truly customer-focused.

A special thank you to David and Michael , who went above and beyond during the entire process.
They were incredibly friendly, patient, and professional — from explaining the rental details clearly to helping us choose the right vehicle for our needs.

The pick-up and drop-off were both quick and hassle-free, and the car was in perfect condition.

The car was great and the process was very simple

The car and rental experience was great. Very smooth ride and kept in impeccable condition. I received great customer service from Mike who was incredibly helpful and conversational. He made the whole process easy and comfortable. I will certainly be back.

Excellent from start to finish.
We were so pleased with the pick-up we bought Dave some fudge from Cornwall.
The Golf we hired was so fantastic - that we went and bought one (sadly a second hand one).
Highly recommended - we understand why they have all the 5* reviews.

Good cars, reasonable prices and great, obliging staff. Special shout out to Michael and David.

Great experience renting from VWFS . We received excellent service from Michael .The hand over of the vehicle was handled very professionally and we left the rental office happy we knew how to operate the camper van without any problems . Great service and would not hesitate to recommend to any of my family and friends .

Smoothest process ive ever been through renting a car. Will definitely be doing it again!

excellent service, great car

I have used this VW dealership to rent a vehicle on 7 different occasions and the service has been excellent every time. I cannot rate them highly enough.

This is the second time we have used VWFS Rent-a-Car. This time we picked our car up from West London and again the service was excellent. There was no problem picking up the car and Michael our dealer was friendly and super helpful. Returning the car was painless and quick. A great company and we will be hiring from here again.

The best Car Rental experience I’ve ever had. Handsdown the best end to end customer service. The vehicle was perfect and the whole process was super easy. Mikey was super helpful and made the whole experience a joy compared to other companies i’ve used. We rented a T7 Cali for the weekend and it was a breeze, especially the price point which was way more competitive than dedicated Van renters. Will definitely be using again.

Great service, vehicles, and price.

Thanks Mike and team CityGate. We hired one of the new California Oceans as a test drive/sleep before buying one. The service, system and van were all amazing. We will certainly come back again to hire from you...see you soon! (Next time we will need swivel chairs however!....=))

First class service as always
Friendly, polite, efficient
Will continue to use

I recently hired a car from VWFS Rent-a-Car in Brentford, and I have to say, the experience was outstanding from start to finish. What really stood out was the exceptional service I received from David and Mike. I had to make a last-minute change to my booking, and they went the extra mile—well beyond what I expected—to accommodate me. Their flexibility, professionalism, and genuine willingness to help made a stressful situation incredibly smooth.

Not only was the customer service top-notch, but the rates were also very competitive, making the entire experience excellent value for money. I wouldn’t hesitate for a second to recommend VWFS Brentford to anyone looking to hire a car. And if you get the chance, definitely speak to Dave and Mike—two fantastic gentlemen who clearly care about providing the best possible experience for their customers.

This level of customer service is rare these days, and it’s truly appreciated. Thank you both! Enjoy the French biscuit, gents!

We hired an Ocean California for 6 days and really enjoyed it. It's a great campervan full of handy functions. Mike at CityGate Brentford did a fantastic job taking me through everything and was easily accessible on the phone (twice!) when I found i had forgotten a couple of things. All round first rate experience.

Really simple to rent a car. Clyde was really helpful and made the process really easy. I rented a Golf R line for a 3 day trip to Cornwall and it was amazing to drive. Will definitely consider using the rent a car service from VWFS - west London again.

It was a joy renting from VWFS. I arrived early for my collection, no problem. And returned it early, also no problem. The guys were very efficient and kind. It was so easy and I would definitely do it again. It's a well kept secret I think - we should keep it this way!

We recently rented a California for a weeks trip around Scotland. The experience couldn’t have been any easier. Dave and the team are so helpful and nothing is too much trouble. The California drive just like a large SUV so was no trouble at all to drive on the small narrow roads of Scotland. Also the campervan was all kitted out with all the day to day essentials you needed for a trip. From cutlery to a kettle. Will definitely be hiring again soon as already planning our next trip away.