Have an Account however I can't login, requested new password and that crap doesn't work they are straight trash
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By the 10th day after I placed my order I had received no package and no email other than "we'll let you know when your order has shipped." Per the Shop app, a delivery attempt had been made two days... See more
Company replied
Eye-catching designs, quality fabrics and craftsmanship is what initially drew me to Voya. As I learned about their 'slow fashion' pholisophy (ethical sourcing, sustainable production), I'm even happi... See more
Company replied
I ordered from your site by mistake (wanted Voya beauty for my partners birthday) not willing to refund e vouchers , so even tho I have to give 1 star , its a ZERO from me
Company replied
Company details
Written by the company
Voya is our love of travel, fashion and people combined. Using contemporary design we engineer travel orientated fashion, creating flexible pieces made to work for people on the go and to last beyond the season. Using ethical production and sustainable fabrics, we stay conscious to the world around us and aim to inspire you to do the same.
Contact info
United Kingdom
- sales@voyaofficial.com
- www.voyaofficial.com
1.9
Poor
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Not worth the hassle
Have an Account however I can't login, requested new password and that crap doesn't work they are straight trash
7 January 2026
Unprompted review
Extremely unhelpful .....NO STARS !!
I ordered from your site by mistake (wanted Voya beauty for my partners birthday) not willing to refund e vouchers , so even tho I have to give 1 star , its a ZERO from me
28 May 2025
Reply from VOYA Official
As noted at the time of purchase and in our refund policy, all e-gift card purchases are final and non-refundable. This is standard practice across the industry, and helps us ensure fairness and protect against misuse.
We completely understand how disappointing it is to make a purchase in error — especially when it's intended as a gift — but unfortunately, we’re unable to process refunds for digital gift cards once issued.
If there's anything we can do to help make the most of the voucher or assist you further, we’d be happy to help.
Unresponsive customer service
By the 10th day after I placed my order I had received no package and no email other than "we'll let you know when your order has shipped." Per the Shop app, a delivery attempt had been made two days after my order. Fedex tracking stated that the delivery address was wrong and that the were working on it (the address was correct on my invoice, BTW). I emailed Voya customer service - no reply. Happily my order arrived a few days later, but a little information would have been nice.
12 May 2025
Reply from VOYA Official
Hi there,
Actually I was trying to reach you about this by phone but it seems your phone number was not working. I was in close contact with Fedex but I did not receive any email from you, even now I have checked all junk mail boxes and I cannot find any email from you. Here is our email if you would like to discuss this matter: sales@voyaofficial.com
How did you find the Volans Midi Dress White? This is one of our bestsellers and we really hope you like it. Thank you for your feedback. Hope you have a wonderful day.
Reply from VOYA Official
Hi there.
You bought a gift card from us. There was no Post & packaging charge. Can you kindly review your rating for us.
Delivery
I am so very sorry. I ordered products from a company of the same name & have mistakenly given feedback on their service. I retract what I have said. Many apologies as the service & the quality of the garment I ordered from you was excellent.
21 January 2024
Reply from VOYA Official
Dear Samantha,
Thank you for your review.
I have looked into your order and I can see that order #VO2289 was placed on Sunday Jan 21 at 8:58 am, and as it was a Sunday, the order was dispatched Monday morning, by royal mail service (not UPS) and was delivered on Wednesday 24 January 2024 at 13:21.
I feel you may have mistaken our company, as we have not had any contact with you via email or our chat service. We are disheartened to read your review, as a small brand we really care about our review rating and all customer feedback.
Best Wishes.
Updated Reply
Thank you so much for revising your review to reflect our company and your actual experience with us.
Beautiful products and a super helpful…
Beautiful products and a super helpful company. I love them!
2 November 2023
Unprompted review
Perfect size and excellent quality
Perfect size and excellent quality. Delighted with purchase and prompt delivery.
15 April 2023
Very happy!
The cardigan I bought was shipped very fast, has very nice fabric and my order came with a pretty gift, thank you!
8 October 2022
Delightful garment and despatched in…
Delightful garment and despatched in time for me to wear it at a festive do" . Thank you.
20 December 2021
Reply from VOYA Official
Thank you so much for taking the time to write this lovely review! Best Wishes, Team Voya x
Fabulous!
Really helpful customer service, very quick delivery and the top I ordered is excellent quality for the price it was. Highly recommend
26 September 2021
Reply from VOYA Official
Thank you so much for your lovely review! As an independent small business we greatly value your feedback! We look forward to welcoming you again to the site. Best Wishes, Team Voya x
Highly recommended!
Amazing company! Just love the style… classic but contemporary, chic & cool! So happy I have discovered this brand, the quality is outstanding, customer service is excellent & they’re ethical too!
I have found my new brand!!! ⭐️⭐️⭐️⭐️⭐️
22 July 2021
Unprompted review
Reply from VOYA Official
Thank you so much for taking the time to write this lovely review! We look forward to welcoming you again to the site. As an independent business we really value feedback such as yours. Best Wishes, Team Voya x
Reply from VOYA Official
Thank you Catherine for your lovely review & we hope you will enjoy wearing your purchases & that they will be staple part of your wardrobe for a long time to come! Best Wishes, Team Voya x
Lovely shirt
Lovely shirt, and my item was dispatched quickly and arrived on time. Will definitely order again.
11 June 2021
Unprompted review
Reply from VOYA Official
Thank you so much for the kind review, we look forward to welcoming you again. Team Voya xx
Brilliant!
Excellent service, package arrived so quickly! Beautiful top; feels and looks gorgeous. My first time shopping at Voya but I would 100% shop again! Highly recommend :-))
8 May 2021
Reply from VOYA Official
Thank you for your lovely review & we hope you will enjoy wearing your wrap top & that it will be staple part of your wardrobe for a long time to come! Best Wishes, Team Voya x
Great Quality, great service.
I ordered a top which arrived, beautifully packaged, a couple of days later.
It is lovely quality and true to size. I will definitely order again from VOYA again.
30 March 2021
Reply from VOYA Official
Thank you so much for your kind review. We hope that your wrap top will be part of your wardrobe for a long time to come! Best Wishes, Team Voya x
Amazing quality but the sizing is not…
Amazing quality but the sizing is not for most humans.
Delivered very promptly and well. Much better than other companies.
23 January 2021
Reply from VOYA Official
Thank you for your kind review, we welcome any feedback.
The long socks have had positive reviews so far, so thank you for informing us that the size is an issue. We will look into this before developing our new season sock collection.
Best Wishes, Team Voya x
Fabulous
Lovely clothing, great quality I ordered the Luna travel wrap this time. It feels very luxurious, love it
13 January 2021
Reply from VOYA Official
Thank you for your kind review and for being a loyal customer!
Best Wishes, Team Voya x
Gorgeous cashmere socks!
Gorgeous, luxuriously soft cashmere socks. Arrived super quickly
12 January 2021
Unprompted review
Reply from VOYA Official
Thank you so much for your kind review.
We hope they will be keeping your feet toasty for a long time to come!
Best Wishes, Team Voya x
Cashmere socks
Very happy with my purchase “ cashmere socks”. Good quality, nicely packed and very quick delivery!
11 January 2021
Reply from VOYA Official
Thank you so much for your kind review.
We hope they will be keeping you cosy for a long time to come!
Best Wishes, Team Voya x
Great product and service!
Easy to use website and my item was dispatched quickly and arrived on time. Fantastic product too, my partner was very pleased :)
4 January 2021
Reply from VOYA Official
Dear Graeme,
Thank you so much for your review. As an independent small business we greatly value feedback! We hope they will be part of your partners wardrobe for a really long time! Best Wishes.
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