Vox Reviews 

I don't even know what to say. 3 business days has passed since I have purchased a web hosting service and I am still waiting for it. Past service providers had these services to me within hours of ordering it. If this is a sign of what is to come with Vox then I may just have to move providers.

I want to thank Wilber Fredericks he is very helpful in resolving my internet connection issues quickly and clearly explained the solution. Thank you for providing such great customer service

Masixole thank you

Jacques schepers... Has been the best help for me really enjoyed his help

I would like to recommend the Vox team.They are very friendly staff and always willing to assist on all matters.

Thank you so much for communicating with me.😀
I want to thank you again for your kind heart consultant Abygail Ruiters.

We have been battling since day 1 and have been paying for a certain speed and this has NOT been provided to us since we began many months ago. We're being charged for a 50mbps line and barely get 20mbps almost all of the time! A lot of times we also get between 5-10mbps. Unacceptable!

Waiting for their feedback and resolution since then, they are useless with customer service and unconcerned to fix it. It is like they take your money and don't care if they don't provide you with what you are paying for (which is also breaking the CPA law, this can also be reported).

Did some research and see that we as customers can report them to the ombudsman ICASA, CGSO (Consumer Goods & Services Ombudsman), The National Consumer Commission, The Consumer Protection Act, as well any consumer journalists who will spread the word about this.

Vox Telecom has bad customer service- Stay Away
We are so frustrated, we have been waiting for our home fibre to be activated for 2 weeks. When I follow up, I'm being sent to pillar to post. It’s so annoying because we work remotely and now we are stuck without connection.

The funny thing is that they are not even installing anything, its just a reactivation because we still have everything.

Terrible service. We have had problems with our connection for months now and every time we log a ticket, and Vox says they are going to send out an engineer, nothing happens, and we have to log another ticket, once again to no avail.

We upgraded to 50/50 still waiting for the router, there's no waybill and clearly no one knows nothing since last week Friday the 20/12/2024 up until today every costomer consultant is just making up fresh story's,,,,, x this service is very very poor!!!!!!!!!!!!!!!

Internet has been off for 5 days. We have to follow up all the time. No one update us or give feedback. We are told to wait for someone to come out. We have been at home waiting for 4 days.... Still waiting.
They blame openserve, but no one come out to look at the problem

Utterly disgusting service - we reported that our line was down at 8:30 last night was told that it was due to an outage in the area and they were working to resolve the issue. Next day 13:30 line still not up told us it’s Vodacom problem, but only issued a ticket to Vodacom 2 hours later, now we have to wait up to 4 days to have our ticket resolved. No one at Vox nor Vodacom give a hoot about customer service

I'm happy with the packages.
Their technical support leaves a lot to be desired.
I send a WhatsApp chat and have to wait 10 mins before getting a response and this has happened several times.
If it wasn't for lack of alternative options in my area, I would have terminated my contract by now.

I was very pleased with my experience at Vox expecially with the help of J.P

Thanks for the geat service and kingness from you Lize, i would recommend you above others, welldone

Bad service.
We struggled for 2 months with this company. Now when I want to cancel they all of a sudden replies to everything and sending invoices out almost every day

This company is nonsense.my account is 9210622. I cancelled WiFi extenders with them and they said they will come collect their extenders. In the first place when I bought these extenders I chose to pay for them on monthly basis for a year. Later I was informed they were rentals and I was not going to own them at all. I decided to cancel and tell them to come collect their staff. They did not send anyone and on 13 November they billed me R3000 for the extenders and put a suspension notification on my fibre connections. I called them on 18 November and inform them I will return your extenders on Thursday. Today 20 November they went on to switch off my fibres and my businesses were severely affected. I called them and they are demanding the payment or immediate return of WiFi extenders. I am in North West only coming to deliver their extenders tomorrow 21 November. This is the kind of treatment vox give. I am speaking out for anyone out there thinking of using their services

Hi there guys just want to say thanks to Abigail ruiters she have done a great job helping me

I must thank Loané and Johannes of the Mossel Bay Vox team. They are very visible and always available on their numbers even after hours.

I'm very impress with the Vox Vobi that allows me to make all my calls day and night for only R149 a month! In this challenging times every saving count.

Thank you Vox Mossel Bay, you deserve a 5 star!

Took money, over 2k from my account, 5 months AFTER I cancelled with them not doing there job and collecting a router whichive had emails begging. Still waiting for my refund. THEY DO NOT care about customer service. Just another service provider with incompetent people and no urgency to fix their mistakes.

Woke up to a R2000 rand bill I don’t know for what, after not having internet in September I cancelled my VOX services, I just want you to know that I am ready for any kind of blacklist you have. As for giving you 2000 for what god knows what it’s for I will not be paying.This company needs to be closed down. They will give you super good service when you start but the internet will be down all the way.