Vox Reviews 

Horrible service

Actually I should be giving zero star

My son had applied for LTE Sim card and no one bothered to tell him what type of router he should buy

He has been reaching out to the sales person who was assisting but he never shared with him what type of router is recommended

We bought the router only for them. To say the router is incompatible now my son is being told that he has to pay R1000 if he actives the Sim card

How can the charge pro-rata for service that is not used or activated

They take your money - deactivate your account. Put the phone down in your ear. Refuse to contact you. They're great with sales, but do not expect anything after. Disgusting

Carmen Ras is very helpful and knows her products very well

Gabriella Peneder >> the best of the best when it comes to Vox .employees . She Goes more than the extra mile for you , from the very start of beginning your journey with Vox to resolving any issues !
She does everything timelessly and has the best communication skills to keep you Up to date on everything!

Thank you Carmen Ras for your excellent assistance!

The WORST experience ever. My husband and I moved to a farm, the sales guy at vox actually drove out to the farm and garunteed that the WiFi and signal would work well. We move in and didn’t even get 1mb of internet.

They had the audacity to then not charge us the pro rated rate. sales guy promised router would support all networks, what do you know, it only supports Telkom.

Wasted 2k on a router that they do not want to refund me for despite me confirming so many times with the sales guy, additionally charged me for a whole month when I didn’t even get a day of connectivity. Pathetic and worst company ever, I WILL NEVER RECOMMEND VOX TO ANYONE!!! Make sure to have your contract for a year plus or you pay thousands of rands in fees to cancel.

They don’t let you know that when they are selling their products though.

Useless people, horrible account managers, I hope all yall can sleep well stealing from people. Because it’s THEFT.

I would strongly advise against using Vox Telecom. I’ve only been with them for two weeks, and it has been an absolute nightmare from start to finish. The installation alone took over a week and a half, which was already frustrating. But the worst part is that I’ve now been without internet for an entire week, with no resolution in sight. Every time I follow up, I’m given empty promises that an agent will assist me, yet no one ever actually does. There is a clear lack of urgency, accountability, and customer care. Communication is poor, and it feels like once you’ve signed up, you’re completely on your own.

I am a longstanding customer of Vox and have always found their customer service autrocious and they don’t really care but quick to take your money. This time I sent them 2 emails giving my one month notice as required but stating to please not cut me off now but at the end of the month giving them exact dates etc but they still went and cut me off for the whole Easter weekend and say they cannot do anything about it. So I am paying a costly amount for no service and this is not the first time this has happened. PEOPLE LOOKING FOR FIBRE OR INTERNET CONNECTION DONT USE VOX AS THEY SIMPLY DONT CARE ABOUT THEIR CUSTOMERS. They have sorted out the problem due to one diligent kind person on their team Laurie, I think her Surname is Smith. Thank you Laurie I appreciate you, you went above and beyond to sort this out.

Carman Ras was very helpful, quick to respond and answered all my questions in caring, professional and informative way, which made me happy about my choice to choose VOX as my network

I was assisted with Carmen Ras and it was an absolute pleasure to have dealt with her

She was so attentive and professional and very kind. She understood exactly what I needed and she made sure my installation is prioritized

Thank you Carmen! 🙏🏻

Poor service!!
Poor communication skills!!
Confused technicians who come to site and actuallydon'tknow what to do!!
Have certain people to Priorities over other clients!!

If you see them on the street selling you their internet packages, just keep it in mind that I also trusted them with a student accomodation with over 25 students and I regret not checking reviews in time.

From Tuesday the 24/03/2026 we lost connection and reported but they kept on saying the technician has been dispatch to our assistant until I started fighting with them to stop lying and from there they created another ticket saying it will be attended on Monday the 30th.

The question is, can they survive even an hour without internet, the answer will be no but yet they expect a student residence to wait the whole week including the weekend without internet connection.

No follow-up, no turn-around time, nothing except empty promises that the technician has been dispatch to your assistance beqamba amanga 🚮.

Including their salesman, who seems very friendly and helpful when selling the products but when you have a problem, they decide not to take your calls 🚮

Ticket: Vox30065988

I contacted support via phone and WhatsApp and went through the full troubleshooting process. I was eventually advised that the router was likely faulty, and an onsite visit was logged.

After three days with no contact, despite multiple follow-ups, I was informed that no one had reached out because the ticket had not been assigned.

I have since cancelled the service and moved to Rain.

We would like to commend Lauren Smith at Vox for the excellent account management support she provides to our business.

She consistently demonstrates professionalism, strong communication, and a proactive approach when assisting us with our business connectivity and more recently our Microsoft 365 licensing requirements.

Lauren schedules regular service engagement meetings with us, which help ensure that our services remain aligned with our operational needs. She is responsive, follows up on queries, and takes ownership to ensure matters are resolved effectively.

Her customer-focused approach makes working with Vox a positive experience and we appreciate the ongoing support.

I was assisted by Carmen Ras and Im very satisfied with the service, I got all the information I needed, in a very short time period which I really appreciate 10/10 experience

Paying for a 75 mbps upload and download but im sitting on 2mbps, there call center just tells me unplug and re plug like every tart does and guess what, still on the same issue for 3 weeks now,

I had a fantastic experience setting up my home fibre with Carmen Ras. I work for an international company and needed a reliable connection for 10+ devices urgently. Carmen was incredibly patient and helpful, even when we hit a snag with my ID/RICA verification. She managed the technical side (checking FNO availability and previous installations) seamlessly and found a package that fit my budget perfectly. Highly recommend asking for Carmen if you want someone who actually cares about getting you connected!

Carmen Ras took me effortlessly trough all processes. Great service. Great Lady.

Vox does offer a great product but what makes them stand out are the staff, one in particular. Her name is Lauren Smith. The product knowledge and wisdom provided made us choose Vox

Good day I was pleasantly surprised today 16 03 2026 by the professional yet empathetic manner in which was assisted by your Kyle Hackley in your accounts department. He listened intently and with patience to my concerns and answered all my questions and went the extra mile to point me in the right direction. He is a true asset to your company. Thank you Vox you are the best.

Carmen Ras was very helpful and responsive. The instructions and information given provided peace of mind throughout the process. Thank you