Vox Reviews 

Actually vox fibre do not even deserve a star been out connection for over two weeks now been on constant Communication with them and they told me this. “I am very sorry you had to experience this encounter. Metrofiber closed the ticket without a resolution.” I don’t know how many times the Matter being escalated and nothing happens, soo much of inconvenience my daughter and I can’t even work. Wouldn’t advise anyone to use them !

Bad experience with vox my wifi connection is down since Tuesday I called and the person I was talking with said the matter will be resolved within 24 hours 🙃 it's Sunday today it hasn't been fixed pathetic service I called again today surprisingly my call wasn't logged worse service ever 🙃

Vox Telecom Ltd. – ASN 11845 is blacklisted at uceprotect.net when you Query Database.
They use dynamic IP and every IP address assigned to us has been blacklisted!

No Free to use Wi-Fi Router – Admin password and login not supplied upon delivery. No 5GHz signal right next to router. No 3GHz frequency from 8 meters away. You sign an indemnity before customer login info is supplied.
No Unshaped and Unthrottled Data – Our 50/25 Mbps was throttled to 2.51/2.36 Mbps. We now downgraded to 25/25 Mbps. Explora Ultra speed test shows --.- Mbps.
No Free installation and activation – Before installation we asked for a technician and are still waiting. Now we’ll have to pay! Customer does activation via Router 3GHz Wi-Fi signal from their phone. As from receipt of router there is no 5GHz frequency.

No customer service.
1.) Complaint about poor Wi-Fi closed without resolution.
2.) Complaint about them blocking our DStv Explora Ultra: VOX25545401 closed without resolution. Their feedback: “Link Restored – Closed”. They didn’t even phone to find out that the same problem persists since 10 July 2024.
On paper it seems good as their complaints seems resolved but, above complaint is about ticket 6 for same complaint. Every time someone new closes the ticket.

We complained that we can’t do a dslreports speedtest and their feedback “We don’t care. We are a South African ISP and DSLReports is not South African.
Though we don’t use VPN they insist we are and therefore has the right per their discretion to throttle us and block certain sites and Apps.

In general Vox Telecom Ltd. just don’t care because upon signing up they’ve got you locked in for 12 months and cancelling before end of contract, penalties will be charged!

My 90 year old mother has been without WIfi for 2 weeks. All her emergency phone, panic button system all depend on internet service. Not to mention her contact with her family on Whatsapp, her online banking, her emails. She has NOTHING. Vox are nit fixing the issue, just keep telling her to resdet. This is shocking customer service for a very vulnerable old person. They are taking advantage of her age and her inability to assert herself and insist it is addressed.

We moved to our new home on Saturday and paid for installation 3 weeks ago. Vox has refused to let the line go due to a previous tenant being behind on payments and says we can wait up to a month and sit without WiFi even though we have nothing to do with the previous tenant. Every phone call is a dead end with no follow-up or escalation. We have called numerous times for assistance with no help. This is ridiculous!

Worst customer service ever wh have been down from yesterday, they put us on hold for ever ,no one bothers to call back finally this morning the person I spoke to said when they have a tec available that's when they can come ,that time we running a business here worst service ever do not sign up , he even hang up the phone on my ear

Renee your Service is Outstanding!

With no internet for 26days ! We cancelled our service with Webafrica who unfortunately could not reconnect our fibre and signed up with Vox . From day 1 Renee was always a WhatsApp away , friendly helpful and supportive. Thank you we collected our router today plugged it in and with very helpful technical support , it’s Working !

Poor service . I have been holding on for more than 20 minutes and had to hang up because it was obvious I won't be helped .

Dont answer phones, cut u off no warning because u overlooked a R55 increase on the R995 a month installment . No acknowledgement of payment so u hav to keep phoning unanswered lines, can't escalate complaint, bosses must be so arrogant to talk to customers. Dont deserve my money. Too much negative to say in this space!!! Horrible!!!

Terrible appalling customer service for VOX
For people who are supposed to connect their clients, this could not be more far from the truth. If I could give 0 rating I would.

I just wanted to cancel my subscription on 1 July 2024, sent emails and tried calling, only got automated responses and ticket numbers. I go onto their website and see that you cancel your account from there, but fine print states that the need full calendar month to cancel the subscription, being the 1st, this would not be a problem?
They get back to me on 3 July and say the cancellation has been processed and my subscription will be cancelled on 01/09/2024 (September?) taking the full calendar month in August.
I called and called to get through to somebody to just back date the request to when I actually did submit the cancellation. Now they record all the calls, so they can go and listen to the conversation on 2 July at 13:34, by the 3rd time going through their customer service line and actually getting somebody to pick up, the guy told he has back dated it and they will collect the router at the end of July. So everything is sorted, or so I thought...

A WHOLE WEEK goes by, on 9 July I receive a message, they will collect the router on 30/08/2024, I am moving end of July and will not be there, which is what was explained to them. But again emails and calls only get ticket numbers or getting passed through the system and explaining myself again to every new person who is supposed to be able to help?
Not wanting to waste my own time, airtime and money I sent emails made a few calls and then left it there because this was supposed to be sorted.

The only quick communication I got was when I went their facebook page (also seeing all the negative posts), and then they call me during work hours 3 times in 2 minutes, I couldn't answer as I was seeing patients, then they have the audacity to say we called you and you didn't answer, I called back, but going through the customer service system nobody knows who called me and nobody knows what is going on?

This internet service provider is the worst possible provider that I have ever dealt with. I am not going to mention the previous drama story that we had just to do a change of ownership on the current line, which was 3 months of being without wifi.

I would never recommend anybody work with VOX if you have the choice.

Masixole based in Berea, gave me a very great service and a best offer. My deal was approved in few hours

I can't complain about the service because there are NO SERVICE. I am waiting for more than a month for feedback, nothing. The sale's consultant ( Keke) who signed me up, his service is so pathetic to say the least. He doesn't answer any of my phonecalls or my messages. Today I phoned 10times Vox and I still don't have an answer. Keke Dingaan is not worth being a consultant or do whatever he does. Taking people for a ride is his specialty.

Internet often goes off it has been off for 4 days again now and the customer service is terrible they refused to get you out of your contract and they refuse to care even if you don't have internet you have to pay for it terrible service

GOOD DAY



CAN YOU PLEASE ESCALATE OUR PROBLEM ACC 9540308

OUR GUESTS ARRIVE AT 16:00 I NEED THIS WIFI TO WORK BY THEN

THIS HAS BEEN A FULL WEEK THAT WE STRUGGLE TO GET SOMEONE OUT TO THAT PREMISES THIS IS VERY PATHATIC, THE WAY I FEEL RIGHT ABOUT NOW I WILL NEVER RECOMMEND ANY ONE TO YOU GUYS. WE PAY OUR BILL EVERY MONTH AND THIS IS THE SERVICE THAT WE GET. EVERYTIME I PHONE VOX YOU GUYS TELL ME THERE IS A TECHNITION ASINGED TO THIS CALL, I HEAR THIS STORY EVER SINCE FRIDAY 5TH OF JULY. I WILL POST THIS EMAIL ON GOOGLE REVIEWS. I NEED SOMEONE AT THAT PREMISES ASAP.

Go Poilievre!! And what is this right vs left thing?? We all breathe the same air!!

Our WiFi has been off since we 19/06 to today. Every day I spend hours on the phone with them (only when I call, because they never call me with any updates) and every person that I speak to simply passes me on to the other. The whole problem started with a mistake they made and because it is their mistake one would expect them to timeously fix the problem. However they keep blaming different departments and Frogfoot for the problems and no one is actually doing anything about it. I would not recommend this service. In fact I would strongly suggest that you look for another company, because after literally years of supporting this company, they are incompetent in fixing a very simple issue and refusing to send anyone out to actually fix the problem.

Excellent Service

Curtis Macquena

I will recommend him to anybody always trying his best to assist.

I must say his the best in East london now I can enjoy my internet all thanks to him

what I liked was the service and support your staff had gave me thanks curtis for all excellent service and you kept me up to date each day you and your team wow amazing service excellent, excellent service bru I never had such service from any other staff or service provider thank to you Curtis bru you ROCK bru you are the best bru keep up the good work my friend my family and I just want to thank you very much god bless you

VOX FIBRE GOT TERRIBLE AFTER SERVICE PLEASE DO NOT CONSIDDER THIS FIBRE. I AM IN SECUNDA SO THEY THINK BECAUSE YOU FAR FROM THEIR JHB OFFICE THEY TREAT YOU BAD. IM GOING TO CONSUMER PROTECTION ACT WITH RECEIPTS I HAD TO ASK PRIVATE COMPANY TO SORT THEIR SETTINGS OUT

STAY AWAY FROM THESE CLOWNS
WE ORDER FIBER FOR OUR BUSINESS BY ONE OF THERE SALES PEOPLE THAT WALKED IN THE SHOP

WE WERE ASKED TO FILL IN THE CONTRACT SO THAY COULD SEE IF WE HAVE FIBARD TO THE BUILDING, WE THEN DID AS ASKED

3 WEEKS LATER SOMEONE COME TO ASSES AND SAID THERE IS NO FIBAR IT IS ACROSS THE ROAD AND IT IS NOT FEASIBLE SO WE WERE TOLD TO CANCEL

NOW WE GET AN INVOICE FOR R25000 BECAUSE THEY CAN'T PROVIDE US WITH A FIBAR AND WE CANCELED

YOU CAN TAKE YOUR R25000 INVOICE AND GIVE IT TO YOUR DIRECTORS TO SIT ON IT AND ROTATE LIKE A BUNCH OF CLOWNS SEE YOU IN COURT D A.