VoroMotors Reviews 

1,461
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and highly knowledgeable staff for providing fast support, detailed troubleshooting, and valuable guidance during their purchases. People note that customer support representatives are exceptionally responsive, friendly, and efficient when addressing questions through the convenient online chat system. However, some customers also noted deeply frustrating experiences regarding product defects, poor component fit, and unexpected mechanical malfunctions shortly after delivery. A few reviewers expressed deep disappointment with the warranty process and support handling when seeking official technical assistance for broken parts and error codes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and knowledgeable representatives who... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and patient... See more

Product

People report positive experiences with product, noting that items such as the scooters and bikes are... See more

Service

Customers consistently note positive experiences with service, highlighting prompt responses and helpful... See more

Response time

Users describe positive interactions with response times, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company, their patience and thorough servicing/purchasing suggestions are second to none. Ronnel is the man he’s very knowledgeable, truly informative and as thorough as you could... See more

Company replied

Rated 5 out of 5 stars

Dan at VM is fantastic. He went above and beyond helping me to purchase my Roadrunner V3 scooter. I needed to split the cost between 2 payment types and he provided a timely and clever solution that m... See more

Rated 5 out of 5 stars

Jim Brian from Voro Motors has been extremely helpful with all my questions about my new scooter! I was having a knocking sound coming from the front tire and Jim helped me work through figuring out w... See more

Rated 5 out of 5 stars

Ronnel was extremely helpful. They responded within about 10 seconds from the moment I typed in my initial question on the chat. Ronnel answered my questions right away, shared a link for ordering the... See more


Company details

  1. Motor Scooter Dealer
  2. Motor Vehicle Dealer

Written by the company

VoroMotors is not your average PEV (electric scooter/electric dirt bike) company. We’re the only brand in the game with real 24/7 live chat and a 7-day phone line where humans answer. What you see online is what you get—no fluff. We have offices in LA, NY, Hawaii, and Australia (this profile is for the US only). Every review you write helps us improve. We read them daily. Mention an employee by name—they earn performance points when you do. Got a complaint? No problem. We embrace criticism, just add context. Did you contact support? Did you buy from us or used? Want help? Drop your name or order number so we can actually assist. Keep it real, keep it useful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,461)

434 reviews in the last 12 months

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Rated 3 out of 5 stars

Amazing customer service. Just a shame the scooter didn't last long.

The good:

I recently ordered a controller and it's going to be sent via an international forwarding company. I was able to arrange it all by communicating on the live chat service with the delightful and excellent Ronnel D, who could not have been more helpful, courteous, timely and effective. Absolute legend. Thank you Ronnel!!!

The bad:

The scooter (EMove Cruiser S) I bought broke down after not a long period of time and not that many miles of careful riding, hence the need to buy a replacement controller in order to get it fixed.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Teverun Mini Blade Ultra

My experience with Voro Motors was quite positive until I received my Teverun Mini Blade Ultra. Unfortunately, it arrived with defects, and I was frustrated that I couldn't ride it for more than a week and a half. However, Jim, who assisted me through email, did an outstanding job of keeping me informed and updated on their efforts to resolve my issue. Ultimately, everything turned out well, thanks to Jim and Voro Motors.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Mike is the MAN!!

Mike did a fantastic job helping find the correct product I needed and went above and beyond messaging me on the site and reaching out via phone call to get things sorted!!

Thank you Mike!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Dear Voro Motors Team,
​I am writing to share my appreciation for the outstanding service I received from Mike Angelo while ordering my EMOVE Cruiser V2.
​I was at work during our interaction and had to pause our conversation multiple times to assist customers. Mike was incredibly patient and professional throughout the process, handling everything quickly and efficiently despite the interruptions.
​His support made the purchase seamless. If the scooter performs half as well as the customer service I received, I know I will be very satisfied.
​Best regards,
​Todd Staples

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Real live human beings work here!

Chat dude was a real live human. Tbh , I would not have purchased the scooter if I got stuck with a dumb AI chat robot. Voro guts kudos for having the balls to make real scooters and having actual humans working there

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ronnel was super fast and super kind finding parts for my inmotion rs scooter! Will definitely be back for any parts i need in the near future. Thanks again VoroMotors for making my life a little easier!!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Jim Brian is the best!

Jim Brian from Voro Motors has been extremely helpful with all my questions about my new scooter! I was having a knocking sound coming from the front tire and Jim helped me work through figuring out what exactly was causing it and how to fix it. He even gave me tips for preventing any issues like that in the future. He was very kind and returned my emails very quickly and I couldn't be happier with my experience!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support From Ronnel

We had support member Ronnel help me and my wife get all of our paperwork needed to license our Altis Sigma bikes. He was fantastic, treated us with respect, and was promoting VoroMotors the right way! Huge thank you for all the help!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

VoroMotors is the real deal...

I purchased an eMove Cruiser back in 2022... Anyways, I had to Move and wasn't riding it much or keeping up with it like I should have. I had some issues with it not powering up. I was willing to buy a new battery, thinking it was toast. I reached out to Ronnel 4-2026 at Voromotors... He walked me through the Settings and it still worked. I had two flat tires, He was in California, I was in S.C. He gave me info on a closer shop...

14 April 2026
Unprompted review
Rated 5 out of 5 stars

My first purchasing of a scooter…

My interest in purchasing a scooter began a couple of weeks ago, and after speaking with Jenkins I had no doubt that I was making a good decision. He answered every one of my questions and made sure I was satisfied with the information given. Jenkins made sure he was available and easy for me to reach as needed. I did not have to wait long for his call when I text him. I really appreciate quick response and accuracy both of which I received. I would refer VORO MOTORS to anyone with the same interest in purchasing their first or fifth scooter.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, Fast and Reliable

Had a super helpful experience today.
Vel went above and beyond helping me with some inquiry items. What I thought would take hours took minutes. Super helpful, fast and reliable. Overall had a great experience.

13 April 2026
Unprompted review

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