Very professional company, their patience and thorough servicing/purchasing suggestions are second to none. Ronnel is the man he’s very knowledgeable, truly informative and as thorough as you could... See more
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VoroMotors is not your average PEV (electric scooter/electric dirt bike) company. We’re the only brand in the game with real 24/7 live chat and a 7-day phone line where humans answer. What you see online is what you get—no fluff. We have offices in LA, NY, Hawaii, and Australia (this profile is for the US only). Every review you write helps us improve. We read them daily. Mention an employee by name—they earn performance points when you do. Got a complaint? No problem. We embrace criticism, just add context. Did you contact support? Did you buy from us or used? Want help? Drop your name or order number so we can actually assist. Keep it real, keep it useful.
14350 Arminta Street, 91402, Panorama City, United States
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Replied to 22% of negative reviews
Typically replies within 1 week
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Ronnel has been nothing but supportive for every problem I’ve ran into thus far. Step by step. Also knows how to diffuse emotional situations. 10/10
The good:
I recently ordered a controller and it's going to be sent via an international forwarding company. I was able to arrange it all by communicating on the live chat service with the delightful and excellent Ronnel D, who could not have been more helpful, courteous, timely and effective. Absolute legend. Thank you Ronnel!!!
The bad:
The scooter (EMove Cruiser S) I bought broke down after not a long period of time and not that many miles of careful riding, hence the need to buy a replacement controller in order to get it fixed.
My experience with Voro Motors was quite positive until I received my Teverun Mini Blade Ultra. Unfortunately, it arrived with defects, and I was frustrated that I couldn't ride it for more than a week and a half. However, Jim, who assisted me through email, did an outstanding job of keeping me informed and updated on their efforts to resolve my issue. Ultimately, everything turned out well, thanks to Jim and Voro Motors.
We thought we had an order delivery issue and emailed support. Ronnel responded to my inquiry with all details needed, quickly and very professional.
Thank you for the excellent customer service!
Mike did a fantastic job helping find the correct product I needed and went above and beyond messaging me on the site and reaching out via phone call to get things sorted!!
Thank you Mike!
Dear Voro Motors Team,
I am writing to share my appreciation for the outstanding service I received from Mike Angelo while ordering my EMOVE Cruiser V2.
I was at work during our interaction and had to pause our conversation multiple times to assist customers. Mike was incredibly patient and professional throughout the process, handling everything quickly and efficiently despite the interruptions.
His support made the purchase seamless. If the scooter performs half as well as the customer service I received, I know I will be very satisfied.
Best regards,
Todd Staples
Chat dude was a real live human. Tbh , I would not have purchased the scooter if I got stuck with a dumb AI chat robot. Voro guts kudos for having the balls to make real scooters and having actual humans working there
I lost an important email and Ronnal found it for me and sent it to me
Vel was very helpful in placing my order and kept me posted throughout ordering process will buy again thanks VEL
Ronnel was super fast and super kind finding parts for my inmotion rs scooter! Will definitely be back for any parts i need in the near future. Thanks again VoroMotors for making my life a little easier!!
Jim Brian from Voro Motors has been extremely helpful with all my questions about my new scooter! I was having a knocking sound coming from the front tire and Jim helped me work through figuring out what exactly was causing it and how to fix it. He even gave me tips for preventing any issues like that in the future. He was very kind and returned my emails very quickly and I couldn't be happier with my experience!
We had support member Ronnel help me and my wife get all of our paperwork needed to license our Altis Sigma bikes. He was fantastic, treated us with respect, and was promoting VoroMotors the right way! Huge thank you for all the help!
I purchased an eMove Cruiser back in 2022... Anyways, I had to Move and wasn't riding it much or keeping up with it like I should have. I had some issues with it not powering up. I was willing to buy a new battery, thinking it was toast. I reached out to Ronnel 4-2026 at Voromotors... He walked me through the Settings and it still worked. I had two flat tires, He was in California, I was in S.C. He gave me info on a closer shop...
My interest in purchasing a scooter began a couple of weeks ago, and after speaking with Jenkins I had no doubt that I was making a good decision. He answered every one of my questions and made sure I was satisfied with the information given. Jenkins made sure he was available and easy for me to reach as needed. I did not have to wait long for his call when I text him. I really appreciate quick response and accuracy both of which I received. I would refer VORO MOTORS to anyone with the same interest in purchasing their first or fifth scooter.
This guy was awesome. Error code resolved, no longer stranded.
Had a super helpful experience today.
Vel went above and beyond helping me with some inquiry items. What I thought would take hours took minutes. Super helpful, fast and reliable. Overall had a great experience.
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