VoroMotors Reviews 

1,461
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and highly knowledgeable staff for providing fast support, detailed troubleshooting, and valuable guidance during their purchases. People note that customer support representatives are exceptionally responsive, friendly, and efficient when addressing questions through the convenient online chat system. However, some customers also noted deeply frustrating experiences regarding product defects, poor component fit, and unexpected mechanical malfunctions shortly after delivery. A few reviewers expressed deep disappointment with the warranty process and support handling when seeking official technical assistance for broken parts and error codes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and knowledgeable representatives who... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and patient... See more

Product

People report positive experiences with product, noting that items such as the scooters and bikes are... See more

Service

Customers consistently note positive experiences with service, highlighting prompt responses and helpful... See more

Response time

Users describe positive interactions with response times, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company, their patience and thorough servicing/purchasing suggestions are second to none. Ronnel is the man he’s very knowledgeable, truly informative and as thorough as you could... See more

Company replied

Rated 5 out of 5 stars

Dan at VM is fantastic. He went above and beyond helping me to purchase my Roadrunner V3 scooter. I needed to split the cost between 2 payment types and he provided a timely and clever solution that m... See more

Rated 5 out of 5 stars

Jim Brian from Voro Motors has been extremely helpful with all my questions about my new scooter! I was having a knocking sound coming from the front tire and Jim helped me work through figuring out w... See more

Rated 5 out of 5 stars

Ronnel was extremely helpful. They responded within about 10 seconds from the moment I typed in my initial question on the chat. Ronnel answered my questions right away, shared a link for ordering the... See more


Company details

  1. Motor Scooter Dealer
  2. Motor Vehicle Dealer

Written by the company

VoroMotors is not your average PEV (electric scooter/electric dirt bike) company. We’re the only brand in the game with real 24/7 live chat and a 7-day phone line where humans answer. What you see online is what you get—no fluff. We have offices in LA, NY, Hawaii, and Australia (this profile is for the US only). Every review you write helps us improve. We read them daily. Mention an employee by name—they earn performance points when you do. Got a complaint? No problem. We embrace criticism, just add context. Did you contact support? Did you buy from us or used? Want help? Drop your name or order number so we can actually assist. Keep it real, keep it useful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,461)

434 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ronnel

Ronnel, was a pleasure to work with. He answered all my questions it was a pleasure to speak with. This is my second bike with Voro Motors
I have the Altis Sigma and just purchased the Delta for my daughter.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Mike took good care of me

Mike took good care of me. He explained everything to me. Tell me what's his speck when it was gonna be ship. Great customer service.I even bought an extra charger cause he's such a good salesman.Thank you voro motors

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome support

Amazing support by the Voro team Vel, Ronnel, and Elle took care of any issues I came across and made sure I was riding in no time!

15 May 2026
Unprompted review
Rated 4 out of 5 stars

I enjoyed my scooter very much and Jim…

I enjoyed my scooter very much and Jim was very helpful as we had an issue with the carrier which left me without the scooter for over a month but thanks to Jim and his team they were able to fix it and get it on track! Thanks guys!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

It is always a pleasure working with Dan

It is always a pleasure working with the team at VoroMotors. I recently purchased the emove roadrunner V3 Dan was so helpful in answering all my questions and making the process so smooth. I'm excited, I purchased the cruiser s 3 years ago to commute to work and now me and my wife can cruise together on our days off!!! Dan I can't thank you enough!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Use VoroMotors online chat for all customer service needs!

I needed to speak to someone before purchasing the E Ride Pro SS 3.0. I used the online chat and was immediately connected with Ronnel D. It was very nice to chat with a real human. Ronnel was very knowledgeable and quick to respond. He answered all my questions and I was able to complete my purchase in just a few minutes. I would definitely recommend using VoroMotors online chat for all your customer service needs!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

My recent purchase of a scooter voro

Dan assisted me today in my purchase of my Emove cruiser v2 ! He was extremely helpful and knowledgeable and I can highly recommend him to anyone. He should get 10 stars. In my opinion. I really appreciate great customer service and that’s what I got. Really looking forward to getting my scooter going. Thank you again for your great service today.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

good work

the team did great helping me solve my tire issues, thanks to Jim for helping me all the way through

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Super customer service

Mike was very professional in helping me place my order, he took time to go over details of my order. Thanks Mike for your professionalism.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a Surron Ultra Bee reserve…

I ordered a Surron Ultra Bee reserve spot for when they came in. Wasn’t sure how long is was gonna take. so Ivreached out the the instagram. Ronnel responded to me and was the absolute best. He responded extremely fast and gave me valid information. He even gave me priority for getting my package shipped out. Bridget and Vel were also very helpful. Best customer service ever.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Mr Ronnell is excellent

Mr. Ronnel is a professional, he listen actively, and knows how to point me in the right direction to resolve my problem. He is quick and efficient. I am please to highly recommend him for his quality service.
Next time I will chat I will ask for him.

4 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look