Volunteer World Reviews 

317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, kind, and always ready to answer any questions with great professionalism. People deeply appreciate the thorough guidance and comprehensive resources provided during personal calls, which makes organizing volunteer journeys much easier and entirely stress-free. Though some customers experienced issues with unexpected project changes, unreliable local guidance, or questions that remained completely unanswered. A few reviewers also noted occasional communication hurdles regarding delayed initial booking confirmations, language barriers on-site, and unexpected adjustments to their daily volunteer schedules.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, kind, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally fast, helpful,... See more

Service

Clients share positive opinions on service, noting that the support received was absolutely incredible from... See more

Response time

Customers had positive experiences with response time, reporting that the support team replies super fast and... See more

User experience

People report positive experiences with user experience, highlighting helpful support calls and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great call with Mariela Pero from Volunteer World. She was kind, patient, and took the time to clearly explain all the steps of the process. She also shared valuable insights and followed u... See more

Company replied

Rated 5 out of 5 stars

The call I had with Josefiene was really helpful — especially the follow-up email summarizing my program details, along with the visa and vaccine information I needed. I still have several programs op... See more

Company replied

Rated 5 out of 5 stars

Laura has assisted me in my queries on numerous occasions, and I am deeply impressed by her! She is always patient and friendly, and able to assist in resolving any issues or answer any questions yo... See more

Company replied

Rated 5 out of 5 stars

The booking experience with Volunteer World was great! Plenty of information on the projects in an easy to read format. Questions were answered quickly by Volunteer World - thankyou Mariela and by my... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Tour Agency
  3. Travel Agency
  4. Volunteer Organization

Written by the company

Volunteer World is the world's leading volunteering platform. We show you how to volunteer abroad! Search & compare the best international volunteer programs offered by volunteer organizations and local NGOs with just a few clicks.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(317)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Small steps create a huge difference

I enjoyed working with children and making a difference in their lives even if it was small and simple. I believe it goes along way and with the help of future volunteers to continue helping the children in small ways, will eventually make a huge difference.

19 November 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Sierra,

Thank you for sharing your positive experience! 😊 We're glad to hear that you enjoyed working with children and making a positive impact in their lives. Every small effort contributes to a significant difference, and your dedication is truly appreciated.

If you have any more insights or if there's anything else you'd like to share, feel free to let us know. We appreciate your contribution and commitment to making a difference.

Best regards,
Volunteer World's Team

Rated 5 out of 5 stars

PURA VIDA

This experience was very rewarding in many different aspects. When I signed up I was nervous because I speak very poor Spanish. This barrier did not stop me from making an impact on several different lives every day I volunteered. Google translate is a blessing. I got to help people from ages 8months to 95years old. I never would have imagined how people of Costa Rica would impact me as well.

5 November 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Alyssa,

thank you so much for this heartwarming feedback!

We are very happy to read that we contributed to this amazing experience that you made in Costa Rica! :)

Kind Regards,
Volunteer World's Team :)

Rated 5 out of 5 stars

LOVED Teaching English

I volunteered teaching English in Costa Rica and absolutely loved the program! The school placement has incredible children who I will remember forever. I am so grateful for the opportunity to get to know students in Costa Rica and work on teaching ESL. Maximo Nivel is wonderful and I hope to complete another program soon. I felt supported from start to finish. The staff were caring, kind and attentive to whatever I needed!

12 August 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Sierra,

Thank you for sharing your positive experience with Volunteer World! 😊 We're thrilled to hear that working with children and making a small yet impactful difference in their lives has been such an incredible experience for you. Your belief that these small efforts, coupled with the support of future volunteers, can lead to significant changes aligns with the essence of volunteering.

Your dedication to contributing to the well-being of the children in Tanzania is truly appreciated.

Warm regards,
Volunteer World's Team

Rated 5 out of 5 stars

Helpful & Informative

The team at VW were exceptionally helpful. They answered my questions straight away and made the whole application experience easy.

11 August 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi G Andrews,

Thank you for your kind words! 😊 We're delighted to read that our team provided exceptional assistance, making your application experience smooth and easy.

Best regards,
Volunteer World's Team

Rated 3 out of 5 stars

Good platform, but average offers

The platform is good to get an overview but I would no trust the offers. Most, if not all, offers are from agencies which are between you and the program.

Most of the time the name and address is not correct and the actual website of the program (if they have any) is hard to find. If you ask the agencies if the website you found is the correct one, they refuse to answer. they do everything to avoid that you get in touch with the program because you could bypass them. If you would contact the program directly it would be much cheaper. I was volunteering and experienced that I would only pay 50% of the amount to the program. So 50% goes to the agency, which provides very little service for that and does not go to the program. There is very little transparency about that and about the costs. Some programs are more expensive than a all-inclusive 4 Star hotel, but you only get hostel-feeling.

Use the platform to find the website of the programs you are interested in an apply directly and save thousand of dollars.

8 June 2023
Rated 5 out of 5 stars

Mia!

Mia!! Great work!!!

7 April 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Deb,

Thank you for your kind words!
We're delighted to read that you appreciate Mia's great work. :)

Best regards,
Volunteer World's Team

Rated 5 out of 5 stars

Great platform. Had ton of fun

I'm glad a thought about volunteering crossed my mind when planning my holidays from work. I've reviewed a couple of websites and this one stood out as the most comprehensive and easy to use. I've booked my trip a week before my flight and it all went through smoothly. It was my first volunteering experience and the best decision by far! The booking process, follow up and all the info was straight forward and easy. I would recommend it to everyone

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Perfect to know people and give a meaningful help

It is already the second time that I use Volunteerworld and soon it will be the third. The site is well done and the operators always respond. This website has given me the opportunity to meet wonderful people around the world and to give significant meaning to the our holidays. The only thing I would improve is the communication with the projects, as, when they are full, they tend not to respond. For the rest, I am convinced that I will use it again

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Volunteer World staff was so helpful…

Volunteer World staff was so helpful from the pre-departure to the arrival. Really a beyond the expected experience. I will definitely do a volunteer travel each year. I volunteered in Zimbabwe at Imire Rhino & Wildlife conservation and it was a trip of the lifetime. I really connected with the wildlife, i horse back rided every day for several hours which allowed me to get really close to the animals, i helped the surrounding community (school, building roads, etc). I definitely recommend this kind of experience to anyone curious and who is seeking for meaningful "holidays" :)

5 February 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

I booked with Volunteer World for a project in an Animal Rescue Center in Costa Rica for 2 weeks.
Everything was OK, my booking, the experience at the project and the place where I stayed (Jenny's home).
I recommand this project.

15 January 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Carole,

thanks a lot for your good feedback! :) I am happy that we could help you!

Warm Regards,
Volunteer World's team :)

Rated 5 out of 5 stars

Good website

Very informative webpage that is easy to navigate. All prices ended up being the same as the webpage displayed. Easy to get in touch with project, booking is smooth with good follow-up. Would use again.

3 January 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi there,

we are happy to read that we made it easy for you to organize your volunteer experience! :)

Warm Regards,
Volunteer World's team

Rated 1 out of 5 stars

Unserious, got scammed, not recommandable at all!!

Hi,
I applied to a programme in Scotland on the site in mid-November last year. A week later they said I needed to fill something out. As I wasn't told what, I asked again a week later as I didn't get an answer. Then I was told it was all complete and I would be told if I was accepted. 3 weeks later I asked again how long it would take. I was then told that something was still missing and that I should please upload it. So I filled it out and uploaded the document. A month later (!!!) I still hadn't received anything and I asked when the time would be. They said they would let me know by the end of January at the latest. Of course, that wasn't the case, so I wrote again the day before yesterday. Suddenly I was told that there were only places available elsewhere. I then cancelled everything and sent them a complaint email. It's totally unserious that I have to chase the whole thing, that I'm not told about it myself and that they don't respond to my complaints. I am very disappointed and cannot recommend this site.
Don't get scammed by them!

31 January 2023
Volunteer World logo

Reply from Volunteer World

Thank you for sharing your experience with us. We deeply regret the frustration and disappointment you encountered during your application process. Your concerns are valid, and we sincerely apologize for any inconvenience caused.

We always strive to provide clear communication and a smooth application experience, but it’s evident that we fell short in this instance. Delays in responses and inconsistent updates are not reflective of the standards we set for ourselves, and we understand how these issues contributed to your dissatisfaction.

To address your feedback, we are actively reviewing our processes with the program partner in question to ensure clearer communication and faster updates in the future. We take all complaints seriously and are committed to improving based on your input.

Rated 4 out of 5 stars

Great Customer Service!

So far the customer service was instantaneous and reassuring! Very excited for my trip to Costa Rica with Tortugas de Pacuare in August! Definitely going to be using this site often in the future!

24 January 2023
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Charles,

thanks a lot for this awesome feedback about our customer service! :)

Warm Regards,
Sophie

Rated 5 out of 5 stars

Very good website to find volunteer…

Very good website to find volunteer projects all over the world. Kind and competent employees also helped me a lot.

2 November 2022
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Jason,

thanks a lot for this nice review! :) We are happy that could help you. :)

Warm Regards,
Volunteer World's team

Rated 5 out of 5 stars

Great Experience

They answered all my questions in detail beforehand, so I had a safe feeling before starting the volunteering in Ecuador.

The platform itself is great, like "booking.com" for volunteers. Would probably never have found this great project among the multitude of organizations without Volunteer World. 5 stars. Absolutely deserved.

The project itself was super organized and also accommodation and food really really good. A great experience.

31 July 2022
Unprompted review
Volunteer World logo

Reply from Volunteer World

It has been a pleasure. Never hesitate to contact us via live chat or email.

Rated 5 out of 5 stars

Excellent help and service.

Excellent help and service.
Very competent and qualified employees.

27 December 2022
Unprompted review
Volunteer World logo

Reply from Volunteer World

Hi Marina,

thanks a lot for your nice review! :) Our team is always happy to help. :)

Warm Regards,
Volunteer World's team

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