Voipfone Reviews 

This company has ABSOSLUTELY great customer service. Sometimes the chat knows to go to AI, other times it knows to connect you to a real person.

Let me give an example. I decided to use an ATA device (a lan cable goes to internet, a telephone cable goes to the phone). When it wasn't working, I went on chat and a PERSON said my HT801 ATA device is reporting 'unregistered.' That meant I had to be sure the username and password matches what voipfone provides.

The human knew EXACTLY what to do and told me.

Perfect, so good.

Amazing value for business phone systems.

If you are a small business Ignore all the cold calls are sharks out there trying to sell you business phone contracts at extortionate prices and contract lengths, just go to voipfone it is sooo soo soo reasonably priced it really is incredible, used for several years now and never had a single issue!

I was looking for a VoIP provider because I had some old equipment lying around and wanted a backup landline. Voipfone has been excellent. The home package with 100 minutes costs only £6 per month, which is the package I'm using. I rarely use the phone, but the service has been very reliable so far and works exactly as expected. Great value and hassle-free setup.

My praises for this company is well deserved.
I had to contact their customer services from pre ordering their service to find the best way forward,
setting my mobile phone app & finally setting up analog phone adapter to have phone in the house.
on ever occasion their service & professionalise had been outstanding. Many thanks to Danny for all his help.

Excellent products and services, in over a decade only had to contact them a few times and each time the problems was solved within the same call, one thing I have noticed is everyone I spoke to knew what they are talking about, almost like they are all trained on everything from the Control Panel to the phone settings, which is really amazing and refreshing.

I have recommended them to our customers and so far everyone seem happy, but the part I enjoyed most with this company is their customer service, really excellent when you needed help and support.

Service is excellent. Tech support is exceptional.

I had minor call log issue on my phone last week, and used website chatbot to query it but abandoned my efforts due to lack of time. Support emailed me the next morning, and resolved the issue within the hour.

process so far taken 3 hours
status no account, no voip services, many emails sent no replies
I asked what bank details they are holding and mentioning that I am not asking for any specific bank details
updated: finally after another several emails requesting the same thing and another 2 1/2 hrs they informed me that my account had been closed and "any banking information has bene removed"

Been using these guys for years.

Modern technology but with quality old school customer support.

Luke was super helpful holding my hand through some changes today.

I hope this company never changes.

Mark Ashbee of Voipfone provided me with excellent assistance, had superb knowledge of the product and went out of his way to provide a helpful and friendly service. 100% recommended.

Voiphone dealt immediately with the problem on my landline. Dan at Technical Services was exceptionally helpful.

With landlines being discontinued I decided to upgrade to a VOIP service with Voipfone.

I bought a Gradwell adapter and carried on using my old phone - works really well.

Had to contact customer support a few times with minor issues and they generally go above and beyond.

I had a very unpleasant experience with Voipfone, Their PAYG call recording system uses a code that you enter on the keypad, it doesn't work and they told me "Oh you have to press it the right way!". Imagine you need to record an important call and they tell you that when it doesn't work!. Their customer service is awful, multiple agents giving you different answers. I only gave two stars because the calls were decent quality. Avoid!

What a fabulous company had by house phone with them for many years now and never had any problems plus when you need help you can phone them and get though no automated system which is fantastic in is self .

If only this country was run like this company, we would all be saved! Brilliant service. Ported my landline number. Set up my voip phone remotely by a secure connection via my home computer. Can't thank them or recommend them enough. Spot on!

Great company to deal with. Very helpful and knowledgeable Live Chat real people (thank you Daniel). UK company. Pay as you go type of system, I think, with no tied-in-contract. First 15 minutes free to see how it works. So far, very happy.

I spoke to someone called Dan on Friday who was excellent - helped me get set up fully with a new process for our phones and understands that unless you're on this website night and day, it's a bit like rocket science. I always find the technical help excellent and friendly.

After conversation with VOIPFONE customer service agent Andrea Nicholls yesterday, I had to research and find a means of communicating the level of her excellence.

I have owned and controlled a number of call centres. I have set up call centres and have employed many call centre staff.

Andrea was patient, extremely well versed in the product, was courteous and polite. Not once did she interrupt and she breathed confidence. She answered every silly question I posed and finished with 2 contracts from me. One Residential and One Business.

If I was still in the call centre world I would be head hunting this young woman. As it is I want to say she is a natural and it would be my recommendation that she be made a trainer.

I have read an earlier review and in my opinion it is from someone who is complaining for the sake of complaining. Read the words then call Voipfone and judge for yourself.

I joined this company due to many positive reviews. I remember reading their welcome page where they talked about hidden costs from other providers and how they're straight forward, no hidden extras, that sort of thing. I soon found out their advertised prices didn't include VAT, so that's the first red flag as they know full well most people expect to see the full cost.

Setting it up was terrible. It was way too complicated, even for me who's very tech and computer savvy. After several attempts to get it working they asked me to install Teamviewer (or similar software) so they could set things up remotely. Why on Earth would they want to take over my PC to do that rather than doing in via their own interface in the office? If the company wasn't so well thought of by others at the time, I would have assumed they were a scam company and would have walked away.

The other day, I noticed they'd introduced residential plans which cost £6 less per month for the same unlimited plan I had. After investigating it appeared I was on their business plan. I wrote to support who told me they introduced residential plans after I signed up (no idea when) and didn't let customers know. So I had no idea I could get it cheaper as a residential customer. They refuse to refund what I've overpaid, which as they didn't email all users to offer the option to change, I feel is unethical.

I'll give 3 stars instead of 1 or 2 as the service has always worked well after the pain of setting it up, and the recent support guy (Luke) has been friendly and helpful, despite the outcome.

Amazing service & customer care is exceptional.
Thank-you 🙏

Asked for a refund after being a customer for months.
I was billed on a 25th and asked for refund as i was not using the service much. Contacted CS for refund and I was advised to follow a link to cancel the account thinking i will get my refund only to find no refund and also account deleted.
Is the customer service missing common sense of what was asked? Could have advised to carry till the end of the month and then cancel. Now no refund and no service.

Update: Changing 1 star to 3. CS got in touch and apologised for the mistake and refunded. Thanks to Trust Pilot for this powerful platform.