Vodafone UK - White City Reviews 

545
TrustScore 5 out of 5

4.9

Unit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB


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Rated 5 out of 5 stars

Soha was very approachable, answered my queries without issue. Felt comfortable and well looked after. Nice manner and approach. I appreciated her help.

Company replied

Rated 5 out of 5 stars

Very good customer experience! D’anna is pleasant, listens very well, knows the business and wastes no time of the client. Her smile is a plus

Rated 5 out of 5 stars

Very good customer service in the store gave me sweets on opening day and very friendly- served by Raman

Company replied

Rated 5 out of 5 stars

Outstanding service from the Vodafone team member- Hash who helped me and my fiancée. From the moment we walked in, he was friendly, knowledgeable, and genuinely wanted to help us get the best deal... See more

Company replied


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  • Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

545 reviews

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4.9

All reviews

(545)

40,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Larisa is an amazing person and very…

Larisa is an amazing person and very helpful. l left from store very happy !!!
Thanks 😊

31 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stephane was absolutely excellent at…

Stephane was absolutely excellent at advising me and also helping me with my connectivity to my new Apple Watch. Thank you!

31 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Michelle,

Thank you for your review, and for sharing the experience you had with Stephane. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danna was amazing!

Danna was absolutely amazing! So helpful and answered all of my questions.

29 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Kennedy,

What super feedback for Danna! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in store today

Asmaa was so very helpful and kind. Sorted my problems and gave some great advise. Because of Asmaa I decided to renew my contract with Vodafone. Thank you

29 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Lucy,

Thanks for your review for Asmaa. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Amazing service

28 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Pieris,

These are lovely kind words of feedback. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Danna was the best helped with…

Danna was the best helped with everything I needed!!!

23 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi George,

It's really great to see that Danna supported you with everything you needed. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service larisat

19 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hello, Idris,

This is fantastic to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danna was great!

16 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thanks for the five star review, Roshan! It's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Danna very beautiful girl and helped me…

Danna very beautiful girl and helped me find a good deal and good number
Very good customer service
Very happy

16 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Thanks for the five star review, Mohamed. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional support and service…

Exceptional support and service provided by Vodafone Advisor Danna !!

15 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Shehryar,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Asmaa was a star once again

Asmaa was a star once again

Many thanks

15 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Ed,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Ravi for the best service

Thanks to Ravi for the best service!
He helped me big time + the store has a nice atmosphere! Definitely coming back!

14 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Anastasiia,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Sudenaz was a fantastic sales person.

Sudenaz was a fantastic sales person.
I would definitely recommend her to friends and family.

11 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic help from Ravi

Fantastic help from Ravi! Highly recommend! Thank you!

8 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Millie

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Hai was awesome listened to every bit…

Hai was awesome listened to every bit of my query

8 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi. Thank you for your review for Hai. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was impressively helpful

Josh was impressively helpful, very pro active, informative and responsive. He kept me informed and made the process of switching my daughter's pay as you go to a contract very easy.

21 December 2024
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Ela. Thank you for your review for Josh. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stephan was the best advisor that I was…

Stephan was the best advisor that I was served by today, he was clear he was very handsome and I would like to be served by him every time, 10/10 service

6 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hello, Julia,

It's great to hear about the positive experience which you had with Stephan. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Polite and professional

Polite and professional, knowledgeable and helpful

6 January 2025
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hello, Liz,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’ve been seen by Ravi and Hai and the…

I’ve been seen by Ravi and Hai and the were great, kind and very professional for the service they provided
A huge thanks to both of them and Vodafone should be proud of these great guys

30 December 2024
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi Ali. Thank you for your review for both Ravi and Hai. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

He is very polite and helpful guy

He is very polite and helpful guy

27 December 2024
Unprompted review
Vodafone UK - White City logo

Reply from Vodafone UK - White City

Hi there,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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