The staff who work at the store super helpful and well trained, I believe the name was Dana who really was patient and helpful to sort out lots of complications on my account. Dana took her time fix... See more
Company replied
Location
Switch locationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
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See what reviewers are saying
I had a great experience at the Vodafone store. The staff were friendly, professional and very helpful. Nagulan took the time to explain everything clearly and made the whole process simple and stress... See more
Company replied
I had a wonderful experience with Imman. She was incredibly kind, helpful, and patient throughout the whole process. She took the time to listen, explain everything clearly, and made sure I felt sup... See more
Soha was very approachable, answered my queries without issue. Felt comfortable and well looked after. Nice manner and approach. I appreciated her help.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - White City
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom
4.9
Excellent
556 reviews
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Exceptional Help
After having months of problems over the phone with Vodafone customer services, I decided to take my issue into store to try get help.
We were greeted by Danna, who helped us in great depth, explaining the issue in full and writing down notes as we spoke to the customer services together on the phone. Not only did she help with sorting the problem, but she documented and provided me with step by step notes and proof of progress. She was calm and patience and was very welcoming. I want to emphasise how helpful she was, thank you
4 December 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Ben,
What incredible feedback for Danna, thank you so much for letting us know. We appreciate all of your feedback. If you ever need more help or support, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from Larisa!!
Great service from Larisa!!! She was so helpful with me and so patient. I really appreciatted It, Specially nowadays. Definitly coming back!
3 December 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Sonia,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Soha was amazing
Soha was amazing at explaining my tariff to me and offering me new products
3 December 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Parastoo,
Thank you for your review. It’s great to hear of your positive experience with Soha. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
1st class service
Stephan was friendly, knowledgeable and patient, explained everything in detail and made sure everyone was on the same page, before completing all the paperwork.
Great service and a 1st class representative for Vodafone.
30 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Ann,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Helpful service. Thank you!
Asmaa was so helpful in making sure I got a great deal in my upgrade. Thank you for the clear instructions and patience in describing the details.
29 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi there,
Thank you for your review, and for sharing the experience you had with Asmaa. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great conversation
Great conversation, was really helpful simplifying the process of upgrading for my Dad and I love Danna.
29 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Sabrina,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Vodafone Westfield Shepherds Bush
The process in the Westfield Shepherds Bush store was really smooth and the colleagues extremely helpful and friendly. Tyler was an absolute star and talked through all options with confident knowledge and a really personable, friendly manner helping me to work out and decide the options that were best for me. Would recommend the store to anyone, thank you!
29 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Andrew,
It's lovely to see you had such a positive experience with Tyler. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Larisa was awesome
Larisa was awesome! Took me through the process of getting my new SIM only deal with patience, even made me aware of some other cool deal Vodafone has going! Great service and because of this will be recommending Vodafone to my friends. This lady is an asset to
Your team!!
27 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Tariq,
We’re glad to hear you found the best deal for you when visiting the store. Thanks for your review and kind words for Larisa. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Asmaa was delightful and had amazing…
Asmaa was delightful and had amazing service. She helped us understand our options better and had amazing chat. 5 star service !
24 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Ifan, Thanks for feding back ho awesome Asmaa was when you visited our store recently.
All the best, The Vodafone Social Media Team
Asmaa was INCREDIBLE
Asmaa was INCREDIBLE, so friendly and welcoming! Most of all, she got me the best deal and explained everything in detail to me. Couldn’t have asked for a better experience and it was all down to her! Someone give her a raise! She deserves it.
24 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Maisie, thanks for your amazing feedback for Asma. It's great to hear she was so helpful and has found you a great deal.
Thanks again, The Vodafone Social Media Team
Asmaa was wonderful
Asmaa was wonderful! Very helpful even though the experience was stressful due to a technical issue she was so good and calm. Thank you
24 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hello, Ems,
It's lovely to hear about the positive experience which you had with Asmaa. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
This is a customer ermias stephan is…
This is a customer ermias stephan is work really nice job I like his customer service and I give him 100%
19 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Ermias,
These are lovely kind words of feedback. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
A great customer service from Hai and…
A great customer service from Hai and very professional 😊
18 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Paula. Thank you for your review for Hai. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joshua was absolutely outstanding
Joshua was absolutely outstanding. Clear, concise and fantastic communication. I was led to the deal that was right for me and my lifestyle. I recommend that Joshua is used to lead, coach and mentor new employees.
16 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi,
Thank you for taking the time to leave us a 5 star review! We're glad the team was able to provide you with the best deal suitable for your needs.
Thanks,
The Vodafone Social Media Team
Thank You Joshua
Joshua was a brilliant sales assistant, helped both me & my husband to find a new SIM only deal. Great conversation and professionalism.
16 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Emma,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and congrats on the new SIM deals.
Thanks,
The Vodafone Social Media Team
Great service from Stephan
Stephan is super nice and kind! Thanks for great service 👍👍
14 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Haelin. Thank you for your review for Stephan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service at Vodaphone
Danna was really sweet and patient with me as I had numerous questions about vodaphone offers she even gave me a 10% discount as I was considering their plan. I highly recommend coming to the vodaphone at Westfield Shepherds Bush.
11 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hello, Nathaniel,
It's always our aim to provide a helpful service, so it's great to hear that Danna delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Asma was soo helpful brilliant service.
10 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hello,
It's great to hear about the positive experience which you've had with Asma. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Today’s experience was awesome from the…
Today’s experience was awesome from the moment I was greeted and introduced to Larisa who helped me with everything I needed today. She was polite, friendly and made me feel very comfortable and was super happy with choosing the best option. 10 out of 10 !
8 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hey Austin,
Thanks for letting us know what an amazing job Larisa did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rumana was really kind and help me with…
Rumana was really kind and help me with everything I needed. She also gave me the best possible discount.
7 November 2024
Unprompted review
Reply from Vodafone UK - White City
Hey,
Thanks for letting us know what an amazing job Rumana did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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