I have visited the Vodafone store for a few years now and I am never disappointed with the service I receive. On this occasion I was trading my Pixel phone in for the latest model, and the support I r... See more
Company replied
Location
Switch locationUNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB
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See what reviewers are saying
We had an exceptional experience from Simran. She talked through all our options, explained everything very well. She found us our best options. Would recommend her to another person.
Company replied
I needed to upgrade my phone recently. Benn and Georgia in the Swindon store made sure I had a new phone that met my needs at a reasonable price. Excellent customer service, thank you. I will be back.... See more
Company replied
Nazmin was extremely helpful in providing advice and details of possible solutions. Can not fault the help and time she gave us. All issues were solved to our satisfaction. Well done Nazmin, wou... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swindon
Written by the company
Contact info
UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom
4.8
Excellent
379 reviews
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Great. As I was in town I went to Vodafone to…
As I was in town I went to Vodafone to rectify a small problem with my billing. I had the pleasure of being served by a young person called Georgia (Swindon). Not only was the small problem completely explained, she went through every option for me, which will ultimately Will mean I buy a new handset.
21 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Drew,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best staff gioegia
Very fast service despite being Saturday, perfect end of the day, best staff gelorgia
19 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hi there,
Thanks for the lovely review and fantastic support for Gelorgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Simran was incredible at the Swindon…
Simran was incredible at the Swindon Town Vodafone branch. Dealing with a fault in my dad’s phone and then letting me know she can get me a better deal than O2 - making me leave them after 20+ years with them. Promote her! I also bought an iPad while she was switching me through her too
19 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Sara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Swift service
Swift service, friendly and knowledgeable assistant. Nazmin was very helpful and understanding. Great experience
11 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Victoria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
You should be very proud of your shop assistant in Swindon branch called Conor
Very kind helpful and very polite manners
Everything explained with patience and we also laughed so much. Thank you very much and please let him know he was brilliant .
Thank you very much
Mrs.Brodnan
2 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hi Lucie,
Thank you so much for your wonderful review and the amazing support you’ve shown for Conor—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great customer service
Conor provided great customer service to both me and my family, explaining the whole process to ensure we understood every step of the upgrade. Very pleasant experience
2 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hi Maxime ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Conor —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Quick service and excellent customer.
Quick service and excellent customer service. Friendly assisstace by Connor, highly recommend.
2 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Rafal,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent service and professional conduct on the solutions on offer.
Stephen was the support staff helping me to renew my service contract.
2 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Dr Falaki,
Thanks for the lovely review and fantastic support for Stephen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Quick and easy
Quick, easy, no nonsense. Got exactly what I came in for as usual, with great friendly staff
25 June 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
thank you Georgia
5 June 2025
Unprompted review
Reply from Vodafone UK - Swindon
Thanks for the review Ray,
Vodafone Social Media Team
Great Customer Service!
What made my experience great was the customer service!
The staff member Conor was impeccable at explaining everything in my contract in a clear and concise manner as well as answering my questions. Overall he was extremely helpful and kind and I was absolutely delighted with the great customer service!
31 May 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Taylor,
Thanks for the lovely review and fantastic support for Conor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I have been a Vodafone broadband…
I have been a Vodafone broadband customer for since last 3 years; I started facing issues 1 year later. I am out of my Vodafone contract since October 2025. Now I left my old rented home on May 19, 2025 .When I requested for a disconnection with Vodafone on 25 April 2025 they told they could only disconnect on 26th May 2025. So I agreed, and they raised the disconnection request. I got a confirmation email and a sorry to see u go email on the same day from Vodafone. Then After 3 weeks, on May 14, they took the bill for June and send another confirmation email saying i am disconnecting services on 27th of June. When I approached the Vodafone support, they didn't have any clue they escalated to 3 different teams, wasted 3 hours in chat and later they told I wouldn't be able to disconnect because the new tenant raised an connection request with another vendor, and hence I need to continue to pay the bill until they find the issue. So I removed my debit last week, as I am not using the internet, and moved out of the rented house on 19th MAY. although I already lost the payment taken for June month .
The reason is so silly; I don't know how a reputed company can behave in a stupid way. After all these conversations, the customer care team is asking me to take a mobile data plan which looks like they are least bothered about their customer concerns rather than selling their product. Now I can see a couple of bills have been generated till July 2025 hope they will continue for an infinite number of day even though they don't have any connection. I am not sure what to do. Do I need to go to consumer court or complain about this to Ofcom? Anyone, please advice .
15 May 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Anoop,
I'm really sorry to hear about your frustrating experience. Thank you for reaching out and sharing your concerns regarding home broadband disconnection and payments. We sincerely apologize for any inconvenience this may have caused and appreciate your feedback.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Stephen helped me set up a contract
Stephen helped me set up a contract. Spoke me through all options. Was generally a friendly guy!
2 June 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hi Elyse ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Stephen —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Stephen was a fantastic help
Stephen was a fantastic help, advised me/helped me understand when I didn't couldn't rate a better person.
2 June 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Kirsty,
Thanks for the lovely review and fantastic support for Stephen,
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Simran today
Great service from Simran today in the Swindon store. Went above and beyond to help us and nothing was too much trouble. Thank you!
1 June 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Vicki,
Thanks for the lovely review and fantastic support for Simran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We went to Vodafone which is in Swindon…
We went to Vodafone which is in Swindon town ,Mac was very helpful and gave us a great deal of, really happy with it . Thank you Mac
19 May 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Cyprien,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey Esther,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Let me know that as a customer I can…
Thanks for reassuring me that as a customer I can take my time
As a neuro divergent person this made all the difference to my experience
We got through a lot of set up changes to broadband and Sims effortlessly
Thank you
12 May 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Georgia was wonderful couldn't fault…
Georgia was wonderful couldn't fault her, despite terrible systems dragging out the process.
You'd think Vodafone would invest more in their systems for such a bug company
Again couldn't fault Georgia and the rest ot the store team
9 May 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Lottie,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Conor was very helpful and answered all…
Conor was very helpful and answered all of my questions. The process was easy and quick very good customer service.
5 May 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Izzy,
Thanks for the lovely review and fantastic support for Conor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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