Store was clean and welcoming. Air con switched on. Dealt with by a young man Clarence, who was still under training. Very impressed by his manner, friendly, helpful and professional. A pleasure t... See more
Company replied
56 High Street, GL5 1AS Stroud, GB
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Store was clean and welcoming. Air con switched on. Dealt with by a young man Clarence, who was still under training. Very impressed by his manner, friendly, helpful and professional. A pleasure t... See more
Company replied
Both Tom's in the stroud store were great getting my phone back up and running when it kept saying I had viruses
Company replied
I was looked after by Dan he was extremely helpful in finding the best phone for me and as I'm not very good with technology he set the phone up and switched everything on to it from my old phone. I f... See more
Company replied
Clementine was a very kind young lady who helped use with an issue on our phones today as we are elderly & not very tech savvy. She was pleasant & very helpful & we got our problem resolved. We have a... See more
Company replied
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56 High Street, GL5 1AS, Stroud, United Kingdom
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Tom O was fantastic at helping me upgrade my phone. Very efficient and polite.
Would definitely recommend.

Reply from Vodafone UK - Stroud
Both Tom's in the stroud store were great getting my phone back up and running when it kept saying I had viruses

Reply from Vodafone UK - Stroud
Store was clean and welcoming.
Air con switched on.
Dealt with by a young man Clarence, who was still under training.
Very impressed by his manner, friendly, helpful and professional.
A pleasure to deal with.

Reply from Vodafone UK - Stroud
Customer service was excellent. Very friendly staff, took her time and explained everything in detail.

Reply from Vodafone UK - Stroud
Lovely service advice & a giggle it too!
Clarence was very helpful with all the options to me. Thanks guys

Reply from Vodafone UK - Stroud
Great service from Clarence, very helpful. Full of information without being overwhelming.

Reply from Vodafone UK - Stroud
I was looked after by Dan he was extremely helpful in finding the best phone for me and as I'm not very good with technology he set the phone up and switched everything on to it from my old phone. I found the staff at the Stroud Vodafone store extremely pleasant and welcoming.

Reply from Vodafone UK - Stroud
Clementine was a very kind young lady who helped use with an issue on our phones today as we are elderly & not very tech savvy. She was pleasant & very helpful & we got our problem resolved. We have always had good service at this store.

Reply from Vodafone UK - Stroud
Got my phone updated with Viki and had it all transferred - great service

Reply from Vodafone UK - Stroud
I went in to Vodafone today to upgrade my son’s phone. I do dread upgrading due to some issues in the past, but Dan has been fantastic. The upgrade was seamless, straightforward and fast. Whilst doing so I was also informed I was out of contract for my own phone. Dan kindly looked at better options and managed to get my bill a considerable amount lower! All in all great experience. Thank you!

Reply from Vodafone UK - Stroud
Tom and Taarik were so unbelievably helpful with my phone upgrade today - utterly delightful experience and their knowledge is superb

Reply from Vodafone UK - Stroud
Went to check on a text sent by Vodafone with Taarik in Stroud and ended up by getting an upgrade on my account. Which was a lot cheaper and better with lots of extras , Fabulous outcome and he was so helpful, efficient and friendly. Was well pleased.

Reply from Vodafone UK - Stroud
Wonderful, so helpful. Very knowledgeable about all things mobile phones. I have been so impressed by Clementina's patience and her quiet resolution of all my questions.
Nothing is ignored, and I am so happy with results. Thank you so much!

Reply from Vodafone UK - Stroud
Brilliant service - got my phone sorted with Viktoria - smooth process

Reply from Vodafone UK - Stroud
Dan has been so very helpful .. taking time to talk me through new phone deals and contract SIM only deals . Although I didn’t go ahead with the above I am very grateful for all the time he spent with me

Reply from Vodafone UK - Stroud
Dan was super helpful and made the process really easy.
It made changing over to Vodaphone simple and easy.

Reply from Vodafone UK - Stroud
Clementina was really helpful and helped with my tech problems

Reply from Vodafone UK - Stroud
Excellent service by clementina! Helped with transfer

Reply from Vodafone UK - Stroud
Liv has been amazing and I am extremely grateful. Tkank you.

Reply from Vodafone UK - Stroud
Olivia was very helpful to both of us. Also spent the time chatting whilst waiting for the details to go through. We would definitely recommend coming here to get your next upgrade.

Reply from Vodafone UK - Stroud
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