Vodafone UK - Stroud Reviews 

206
TrustScore 5 out of 5

4.9

56 High Street, GL5 1AS Stroud, GB


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Rated 5 out of 5 stars

Store was clean and welcoming. Air con switched on. Dealt with by a young man Clarence, who was still under training. Very impressed by his manner, friendly, helpful and professional. A pleasure t... See more

Company replied

Rated 5 out of 5 stars

Both Tom's in the stroud store were great getting my phone back up and running when it kept saying I had viruses

Company replied

Rated 5 out of 5 stars

I was looked after by Dan he was extremely helpful in finding the best phone for me and as I'm not very good with technology he set the phone up and switched everything on to it from my old phone. I f... See more

Company replied

Rated 5 out of 5 stars

Clementine was a very kind young lady who helped use with an issue on our phones today as we are elderly & not very tech savvy. She was pleasant & very helpful & we got our problem resolved. We have a... See more

Company replied


Company details


Contact info

  • 56 High Street, GL5 1AS, Stroud, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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4.9

All reviews

(206)

41,574 reviews in the last 12 months

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Rated 5 out of 5 stars

Tom O at Stroud

Tom O was fantastic at helping me upgrade my phone. Very efficient and polite.
Would definitely recommend.

6 June 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Alison,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both Tom's in the stroud store were…

Both Tom's in the stroud store were great getting my phone back up and running when it kept saying I had viruses

4 July 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well done Clarence - a young man with a future!

Store was clean and welcoming.
Air con switched on.
Dealt with by a young man Clarence, who was still under training.
Very impressed by his manner, friendly, helpful and professional.
A pleasure to deal with.

29 June 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Robbie,

Thanks for the lovely review and fantastic support for Clarence.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Very friendly staff, took her time and explained everything in detail.

1 July 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Nicki,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service advice & a giggle it…

Lovely service advice & a giggle it too!
Clarence was very helpful with all the options to me. Thanks guys

20 June 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Clarence

Great service from Clarence, very helpful. Full of information without being overwhelming.

17 June 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Robert ,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stroud Vodafone shop 5 🌟

I was looked after by Dan he was extremely helpful in finding the best phone for me and as I'm not very good with technology he set the phone up and switched everything on to it from my old phone. I found the staff at the Stroud Vodafone store extremely pleasant and welcoming.

10 June 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Teresa,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Clementine was a very kind young lady…

Clementine was a very kind young lady who helped use with an issue on our phones today as we are elderly & not very tech savvy. She was pleasant & very helpful & we got our problem resolved. We have always had good service at this store.

10 June 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Wetson,

Thanks for the lovely review and fantastic support for Clementine.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got my phone updated with Viki and had…

Got my phone updated with Viki and had it all transferred - great service

27 May 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Paul,

Thanks for the lovely review and fantastic support for Viki.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went in to Vodafone today to upgrade…

I went in to Vodafone today to upgrade my son’s phone. I do dread upgrading due to some issues in the past, but Dan has been fantastic. The upgrade was seamless, straightforward and fast. Whilst doing so I was also informed I was out of contract for my own phone. Dan kindly looked at better options and managed to get my bill a considerable amount lower! All in all great experience. Thank you!

18 May 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing product expertise

Tom and Taarik were so unbelievably helpful with my phone upgrade today - utterly delightful experience and their knowledge is superb

16 May 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey,

Thanks for letting us know what an amazing job Tom and Taarik did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had good upgrade with good price

Went to check on a text sent by Vodafone with Taarik in Stroud and ended up by getting an upgrade on my account. Which was a lot cheaper and better with lots of extras , Fabulous outcome and he was so helpful, efficient and friendly. Was well pleased.

9 May 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Lynda,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful

Wonderful, so helpful. Very knowledgeable about all things mobile phones. I have been so impressed by Clementina's patience and her quiet resolution of all my questions.
Nothing is ignored, and I am so happy with results. Thank you so much!

29 April 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Linda,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service - got my phone sorted with Viktoria - smooth process

28 April 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey David

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan has been so very helpful .

Dan has been so very helpful .. taking time to talk me through new phone deals and contract SIM only deals . Although I didn’t go ahead with the above I am very grateful for all the time he spent with me

15 April 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Dawn,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was super helpful and made the…

Dan was super helpful and made the process really easy.

It made changing over to Vodaphone simple and easy.

11 April 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Jake

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Clementina was really helpful and…

Clementina was really helpful and helped with my tech problems

9 April 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Stonemad ,

Thanks for the lovely review and fantastic support for Clementina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by clementina

Excellent service by clementina! Helped with transfer

1 April 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Elaine,

Thanks for the lovely review and fantastic support for Clementina.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liv has been amazing and I am extremely…

Liv has been amazing and I am extremely grateful. Tkank you.

17 March 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Les,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Olivia was very helpful to both of us

Olivia was very helpful to both of us. Also spent the time chatting whilst waiting for the details to go through. We would definitely recommend coming here to get your next upgrade.

9 March 2026
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Kay,

Thanks for the lovely review and fantastic support for Olivia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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