Outstanding problem solving from Clarence and Viktoria. Nothing was too much trouble and their knowledge is remarkable. Customer service like this is rare… these two are top stars. Lucky to have thes... See more
Location
Switch location56 High Street, GL5 1AS Stroud, GB
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See what reviewers are saying
Dan in your Stroud store. Absolute diamond. Personable, encyclopaedic, friendly, solution focused, and unflappable. Dan is an outstanding employee, if I could give him an award myself, I certainly wou... See more
Company replied
Informed by text of significant increase in monthly cost of sim only contract at the end of 2 year contract. Went into Stroud Vodafone spoke with Zaid and Soheila. They could not have been more helpfu... See more
Company replied
Clarence dealt with our question politely and efficiently and even managed to save me money, which was great !
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Stroud
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
56 High Street, GL5 1AS, Stroud, United Kingdom
4.9
Excellent
213 reviews
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Outstanding problem solving from Clarence and Viktoria. Nothing was too much trouble and their knowledge is remarkable. Customer service like this is rare… these two are top stars. Lucky to have these guys in Stroud today.
Thank you 🙏
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Clarence was helpful
Clarence was helpful, polite, explained things very clearly. Excellent
28 August 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Shirley,
Thanks for the lovely review and the fantastic support you’ve shown for Clarence.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Clarence dealt with our question politely and efficiently and even managed to save me money, which was great !
28 August 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Mrs G,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everyone is always lovely to at Stroud…
Everyone is always lovely to at Stroud Vodafone. Dan, in particular, is always so helpful and efficient and a pleasure to deal with.
17 August 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Kate,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Both Liv and Clarence whom I dealt with…
Both Liv and Clarence whom I dealt with were very helpful and swapping to a new phone was more straightforward than anticipated!
11 August 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Valerie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was helped out by clarence for my…
Was helped out by clarence for my upgrade, no complaints communication was great and very helpful
8 August 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Owen,
Thanks for the lovely review and fantastic support for Clarence.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Clarence in Stroud
We had an excellent experience with Clarence at the Stroud branch. Super professional and a good communicator. And great with our 3 year old!
7 August 2026
Unprompted review
Reply from Vodafone UK - Stroud
"Hey Maximilian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Tom O at Stroud
Tom O was fantastic at helping me upgrade my phone. Very efficient and polite.
Would definitely recommend.
6 June 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Alison,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Both Tom's in the stroud store were…
Both Tom's in the stroud store were great getting my phone back up and running when it kept saying I had viruses
4 July 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Well done Clarence - a young man with a future!
Store was clean and welcoming.
Air con switched on.
Dealt with by a young man Clarence, who was still under training.
Very impressed by his manner, friendly, helpful and professional.
A pleasure to deal with.
29 June 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Robbie,
Thanks for the lovely review and fantastic support for Clarence.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service was excellent
Customer service was excellent. Very friendly staff, took her time and explained everything in detail.
1 July 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Nicki,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely service advice & a giggle it…
Lovely service advice & a giggle it too!
Clarence was very helpful with all the options to me. Thanks guys
20 June 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from Clarence
Great service from Clarence, very helpful. Full of information without being overwhelming.
17 June 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Robert ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stroud Vodafone shop 5 🌟
I was looked after by Dan he was extremely helpful in finding the best phone for me and as I'm not very good with technology he set the phone up and switched everything on to it from my old phone. I found the staff at the Stroud Vodafone store extremely pleasant and welcoming.
10 June 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Teresa,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Clementine was a very kind young lady…
Clementine was a very kind young lady who helped use with an issue on our phones today as we are elderly & not very tech savvy. She was pleasant & very helpful & we got our problem resolved. We have always had good service at this store.
10 June 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Wetson,
Thanks for the lovely review and fantastic support for Clementine.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Got my phone updated with Viki and had…
Got my phone updated with Viki and had it all transferred - great service
27 May 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Paul,
Thanks for the lovely review and fantastic support for Viki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I went in to Vodafone today to upgrade…
I went in to Vodafone today to upgrade my son’s phone. I do dread upgrading due to some issues in the past, but Dan has been fantastic. The upgrade was seamless, straightforward and fast. Whilst doing so I was also informed I was out of contract for my own phone. Dan kindly looked at better options and managed to get my bill a considerable amount lower! All in all great experience. Thank you!
18 May 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing product expertise
Tom and Taarik were so unbelievably helpful with my phone upgrade today - utterly delightful experience and their knowledge is superb
16 May 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey,
Thanks for letting us know what an amazing job Tom and Taarik did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Had good upgrade with good price
Went to check on a text sent by Vodafone with Taarik in Stroud and ended up by getting an upgrade on my account. Which was a lot cheaper and better with lots of extras , Fabulous outcome and he was so helpful, efficient and friendly. Was well pleased.
9 May 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Lynda,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wonderful
Wonderful, so helpful. Very knowledgeable about all things mobile phones. I have been so impressed by Clementina's patience and her quiet resolution of all my questions.
Nothing is ignored, and I am so happy with results. Thank you so much!
29 April 2026
Unprompted review
Reply from Vodafone UK - Stroud
Hey Linda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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