Vodafone UK - Sittingbourne Reviews 

198
TrustScore 5 out of 5

4.9

88A High Street, ME10 4PH Sittingbourne, GB


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Rated 5 out of 5 stars

Really happy with my experience with Vodafone. The service was quick, smooth and professional, and the staff were friendly and helpful throughout. Everything was explained clearly and any questions I... See more

Company replied

Rated 5 out of 5 stars

Sam was excellent and apologetic about Vodafone miss selling me a poor & inadequate 30gb plan & even wrote a complaint letter for me. Super service from Sam

Company replied

Rated 5 out of 5 stars

Great service , very polite Sam Melissa & scotty were very helpful and helped me in all ways possible. They were all very helpful patient and assisted me in every possible way. Thank you 🤩

Company replied

Rated 5 out of 5 stars

My elderly friend recently widowed has had multiple problems with her SIM card and moving house she struggled with talking to the phone help line We went to the Sittingbourne store and were met by... See more

Company replied


Company details


Contact info

  • 88A High Street, ME10 4PH, Sittingbourne, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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4.9

All reviews

(198)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service!!

I was served by Sam who helped me bring my number over from my old contract with 02 to a new one with Vodafone which he sold to me at such a great price! What a lad!

18 December 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Jeremy,

Thanks for reviewing and sharing this great feedback for Sam.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was helpful

Sam was helpful.
Supportive and went above and beyond to tey and solve mynissue that has been ongoing for around 1 year

13 December 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Clare,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and knowledgeable

10 December 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Benjamin,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I spoke to Sam who was very methodical…

I spoke to Sam who was very methodical in getting me the best deal. I felt like to took the time to make sure the deal was the best value and fit for me.

7 December 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Eden,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I needed help with my account regarding…

I needed help with my account regarding a cancellation on my account

8 December 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Jamie-Leigh,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were there for a while because the…

We were there for a while because the systems were slow but the staff were very engaging and made the visit enjoyable. I’ll definitely come for my upgrade.

25 November 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Leah,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Steph was fantastic & really helpful…

Steph was fantastic & really helpful and explained everything to me. Would definitely come back again.

25 November 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Clare,

Thanks for letting us know what an amazing job Steph did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

24 November 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Mak,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by steph and she was…

I was served by steph and she was professional and lovely. Made the upgrade experience a lot easier.

19 November 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Neil. Thank you for your review for Steph. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

shelbie is a delight to have a…

shelbie is a delight to have a conversation with! every team member works hard to insure everything is understood

11 November 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Martin,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shelbie’s customer service is amazing…

Shelbie’s customer service is amazing and she’s very efficient at her job! Always offers the best advice and is very friendly!

9 November 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Vika,

Thank you for sharing feedback for Shelbie, this is great to hear!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ross is an amazing asset the vodafone

Ross is an amazing asset the vodafone, handled my issue with care and integrity, explained everything clearly to me.
Very happy. Thank you 😊

28 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Steph was very helpful and kind

Steph was very helpful and kind. Definitely a lovely person would love to see her again :)

23 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Zhane,

Thanks for the lovely review and fantastic support for Steph.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stephanie did everything for us

23 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Diane,

Thanks for the lovely review and fantastic support for Stephanie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely staff

Lovely staff. Very helpful

21 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Martin,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross is always helpful.

12 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Thanks for your fab feedback Stephanie. It's great to see Ross was so helpful.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

Great staff, really helped me sort out a new phone. Would highly recommend coming here

11 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Charlotte,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Stephanie

6 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi. Thank you for your review for Stephanie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help given for dad who is…

Great help given for dad who is suffering with dementia, very patient and helpful

1 October 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Polite and professional

Went into store today and was served by Shaun. He was very polite and professional, conducted himself very well when dealing with my new phone. Definaly should be a manager!

20 September 2023
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Daniel,

Thanks for the great review. We're pleased to hear about your recent experience in one of our stores, and how Shaun left such a good impression.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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