Excellent customer service. Seb was extremely helpful, patient, and understanding of our limited knowledge of the world of mobile phones. They explained everything clearly and made the whole experienc... See more
Company replied
Location
Switch locationUnit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ Sheffield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a brilliant experience in the crystal peaks office recently from Paul and chris . Credit to the company would definitely recommend if you need any phone or broadband advice . Thanks again
Company replied
Ordered an upgrade phone online to collect in store. Wasn't sure how to set it up so asked if the store assistant (Ross) could help. No problem whatsoever, couldn't have been more helpful and at no... See more
Company replied
Stood waiting for ages before was acknowledged and offered a seat, and told someone would be with us shortly. Once seen service was pretty good and easy enough
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sheffield Crystal Peaks
Written by the company
Contact info
Unit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ, Sheffield, United Kingdom
4.9
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 Star Review - Chris @ Crystal Peaks
Had the pleasure of Chris from Crystal Peaks assisting me with my stressful situation of my phone not working.
Chris was extremely knowledgeable and easy to speak to.
We upgraded my plan from SIM only to a new Pixel 10 Pro XL.
He explained everything clearly and calmly.
I would recommend anyone to visit Chris in the future.
He deserves a big bonus for his wedding in February.
19 December 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Scott,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke with Reece today
Spoke with Reece today, really friendly and so helpful. My best experience in this particular shop
16 December 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Chris was friendly and explained…
Chris was friendly and explained everything well.
12 December 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Phillip,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service and advice with helpful…
Great service and advice with helpful suggestions
13 December 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Tom,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone review
I had a problem with my current broadband supplier so I decided to change to Vodafone. Chris, who answered all my questions in a professional, friendly and in a way I understood was brilliant.
Thanks Chris
11 December 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Robert,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris at Crystal Peaks was amazing
Chris at Crystal Peaks was amazing. Very helpful and couldnt do enough for us. Would highly recommend.
29 November 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Cheryl,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got a great deal
Got a great deal. Bought an additional sim for my daughter. Chris was patient and understanding.
6 December 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went in today and met Paul who took me…
Went in today and met Paul who took me through all my options and deals available.
All the Team in this store were very welcoming and professional.
I have been in this store before and the service was just as good.
1 December 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Ndb,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service in chrystal peaks…
Brilliant service in chrystal peaks from Natasha excellent customer service
29 November 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Yvonne,
Thanks for the lovely review and fantastic support for Natasha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Natasha was brilliant
Natasha was brilliant upgraded my plans really quickly and easy thanks Natasha!
28 November 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thankyou to Reece who helped me today…
Thankyou to Reece who helped me today and got me the best deal you are amazing, love coming to this Vodafone shop all the staff are so friendly and do there very best to help. The best service Thankyou again.
28 November 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Jodie,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reece, Sales Advisor
Reece, What a lovely young man. Very pleasant, explained in detail as im not very tech minded about the phone, the plan etc. Apologised for the time waiting. Lovely!
24 November 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Donna,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Paula,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Always find the sales staff to be well…
Always find the sales staff to be well informed, polite and not pushy
Reece was patient, polite, went through everything with us, checking different options to make sure we chose one that suited us. Would recommend
14 November 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Good customer experience,staff helpful…
Good customer experience,staff helpful especially Paul who dealt with me
4 November 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Been to the crystal peaks store and…
Been to the crystal peaks store and seen Chris who moved me from pay as you go to pay monthly top service thank you Chris!
30 October 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hi. We're happy to hear that you received top-notch service during your transition to a pay monthly plan. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Paul was polite & efficient, and looked at all options for me identifying the best value for myself. Great service as always from this branch.
28 October 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Crystal Peaks Vodafone
Went to Vodafone Crystal peaks Sheffield was served by Reece very helpful and knowledgeable very happy with this experience .
Thanks Reece
25 October 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hi. We're happy to hear about the positive and helpful service you received! We appreciate you taking the time to share your experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service, colleague very polite and had great product knowledge and explained everything well.
23 October 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Natasha was extremely helpful…
Natasha was extremely helpful explaining all options in a very clear way. She was very professional and made us feel at ease - nothing was too much trouble. Much prefer talking to someone face to face.
22 October 2025
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.