I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... See more
Company replied
Location
Switch location2 Kingland Crescent, BH15 1TB Poole, GB
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I visited your Poole shop last Saturday and was spoken to by one of your customer service person (he was the only large person on duty that day). I was there to query about lowering monthly cost. Bu... See more
Company replied
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... See more
Company replied
Zoe in vodaphone Poole helped us out today! She was very friendly and helpful. She let us know about the app, payments and opportunities to upgrade. Highly recommend popping in <3
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Poole
Written by the company
Contact info
2 Kingland Crescent, BH15 1TB, Poole, United Kingdom
4.8
Excellent
143 reviews
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Reply from Vodafone UK - Poole
Hey Ramisha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zoe and Lucie
Zoe and lucie were fabulous. Highly recommend Vodafone Poole :)
2 July 2026
Unprompted review
Reply from Vodafone UK - Poole
Hi Andy, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe and Lucie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Zoe in vodaphone Poole helped us out…
Zoe in vodaphone Poole helped us out today! She was very friendly and helpful. She let us know about the app, payments and opportunities to upgrade. Highly recommend popping in <3
16 June 2026
Unprompted review
Reply from Vodafone UK - Poole
Hi Jon, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Very good service
Very good service . Very informative and got me a great deal . Very friendly and helpful staff. Would definitely go back
15 June 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Andrew,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mel got me a good deal and good service
11 June 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Zoe,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited your Poole shop last Saturday…
I visited your Poole shop last Saturday and was spoken to by one of your customer service person (he was the only large person on duty that day). I was there to query about lowering monthly cost. But I also had my eye on the latest iPhone to upgrade. Your employee's respond was more of an insult than anything helpful, nor encouraging. His reply was, and said in a very loud voice, 'so you're looking to lower cost but want an expensive handset replacement' -- this he said coupled with a belittling scoff. It was embarrassing, given the presence of known customers in the shop that day too. Is that how your people are trained? Is that how they are supposed to respond to customers? I have been a loyal customer to you; so much so that I got my child's account opened with you, and my broadband is with you -- not just because of cost-saving but because I believe Vodafone to have an excellent customer service people that I can talk to without judgment, without derision.
My plan is due to end on the 13th. I am reassessing my position with you in regards to the aforementioned incident.
6 June 2026
Unprompted review
Reply from Vodafone UK - Poole
Hello Sabrina,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Poole
Hey Jonathan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Archie was Very helpful and kind to an…
Archie was Very helpful and kind to an old soul
29 May 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
ARCHIE provided exceptional assistance…
ARCHIE provided exceptional assistance with our transition, ensuring a welcoming experience throughout the waiting period and streamlining the entire process. The information provided was easily comprehensible, and the explanations were remarkably clear. We extend our sincere gratitude for all your efforts.
26 May 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Dana,
Thanks for the lovely review and fantastic support for Archie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steve was very helpful today when doing…
Steve was very helpful today when doing an upgrade.
23 May 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dan b
Dan was very helpful & patient. Listened to what I needed & acted on this info.
21 May 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Liz,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan B
I was served today by a gentleman under the name of Dan B he was very professional in his service and attitude! He couldn’t have helped any more than he did! I will be telling my family and friends to see Dan in Poole
20 May 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Jacob,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was very helpful and great service
14 May 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Steven,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steven was so friendly and helpful with…
Steven was so friendly and helpful with helping us sort out closing an account after a recent bereavement. Vodafone should be proud to have such a lovely team member.
12 May 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had a really great experience with Kim
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly and made the whole process smooth and welcoming. Really appreciate the excellent customer service from all of them. Highly recommend!
26 April 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb support from Kim
Superb support from Kim . Lucie was also very helpful !
I recommend this store
26 April 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Pat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Archie was amazing
Archie was amazing, really helpful and knowledgeable. Excellent and quick service even though it was busy.
22 April 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The manager was very friendly and…
The manager Steven was very friendly and helpful and explained everything to me and listened to what I needed. Felt very welcome and left happy. Thank you
2 April 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Funky
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Professional from stat to finish
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a breath of fresh air with his mannerisms.Thankyou Archie for all of your help.From a Gen X technophobic female
13 February 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve the store manager was extremely…
Steve the store manager was extremely helpfully with my upgrade. We went through everything that was available to me and found the best deal that complemented what I was after.
28 March 2026
Unprompted review
Reply from Vodafone UK - Poole
Hey Trevor,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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