Vodafone UK - Pontypridd Reviews 

150
TrustScore 5 out of 5

4.9

6 Taff Street, CF37 4UL Pontypridd, GB


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Rated 5 out of 5 stars

Clare was amazing, been going to the pontyridd shop for my upgrades for over 4 years and always with the service and price.

Company replied

Rated 5 out of 5 stars

We had a great experience with Graham who was very knowledgeable and helpful in helping us set up a business account. Would highly recommend

Company replied

Rated 5 out of 5 stars

Graham was fantastic and really helpful, sorted everything on my uncles phone and got a good deal will definitely recommend going in to the ponty store x

Company replied

Rated 3 out of 5 stars

Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Pontypridd

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 6 Taff Street, CF37 4UL, Pontypridd, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(150)

41,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Pontypridd store

Clare was amazing, been going to the pontyridd shop for my upgrades for over 4 years and always with the service and price.

10 July 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Charlotte,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Graham was fantastic and really…

Graham was fantastic and really helpful, sorted everything on my uncles phone and got a good deal will definitely recommend going in to the ponty store x

8 July 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Scott,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie was great really helpful and…

Sophie was great really helpful and kind gave me a new deal with a new iPhone 17

3 July 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Hayley,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had a great experience with Graham…

We had a great experience with Graham who was very knowledgeable and helpful in helping us set up a business account.
Would highly recommend

4 July 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Mark,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Graham.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Clare was really helpful and sorted out…

Clare was really helpful and sorted out my phone which was broken and set up mine and my husbands new contracta with no fuss! Even helped us claim our free gift with our phones. Highly recommend the store

2 June 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Kathryn,

Thanks for the lovely review and fantastic support for Clare.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great fast service

Great fast service. Identified my needs quickly and provided a great deal. Was served by Sophie was polite, professional and informative.

11 June 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Mark,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Graham was absolutely amazing ,he…

Graham was absolutely amazing ,he helpedget a much better deal with vodafone than talk talk so i was really satisisied with his performance today and would gladly recommend vodafone to all my friends and family.

5 June 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick service and very helpful

Quick service and very helpful , Clare and graham,

2 June 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Kevin,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Clare & James was amazing

Clare & James was amazing. Very. Helpful. Customer service was excellent 👌

22 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent in store customer service

Excellent customer service in the Pontypridd branch 👏

16 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hi Nicky , Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Graham

Met Graham today in the Pontypridd store, very helpful with complex phone problem and eased through sorting out my contract back to vodaphone.

Great service, thank you.

15 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly very clear

Friendly very clear, sorted out billing issue for me. Explained everything very clear. Couldn't help enough thank you graham

15 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Tara,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite welcoming

Very polite welcomi .

14 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Teresa,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was very friendly and helpful

James was very friendly and helpful! Sorted everything out and made us laugh

12 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Most helpful person I have ever met…

Most helpful person I have ever met thank you Graham

8 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Anthony,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Graham was very friendly,I am very…

Graham was very friendly,I am very happy with his customer service and I am really happy with the deal Graham give me

8 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey James,

Thanks for the lovely review and fantastic support for Graham.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team.

Rated 5 out of 5 stars

Customer service from Sophie and James…

Customer service from Sophie and James was amazing super helpful!! Had some trouble with the system (not their fault)but we made it through! Appreciate the staff absolutely amazing!!

7 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Mia,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.

4 May 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Ellie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Clare was excellent today and was…

Clare was excellent today and was knowledgeable and offered us great deals which saved us money

24 April 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Christopher,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

fab service

graham was very helpful and knowledgeable
highly recommended

24 April 2026
Unprompted review
Vodafone UK - Pontypridd logo

Reply from Vodafone UK - Pontypridd

Hey Beth,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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