The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... See more
Company replied
Location
Switch location10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... See more
Company replied
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... See more
Company replied
I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newcastle Eldon Square
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, United Kingdom
4.7
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gemma was great
Gemma was great. Really friendly and helpful would definitely recommend a visit
14 September 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Emma,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from Umar
Great service from Umar. Took time to help me with my phone and the good service made me switch from O2.
9 September 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Candy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Taz knew what he was talking about and…
Taz knew what he was talking about and was really helpful.
8 September 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Simple process
Simple process, good explanation of price breakdown, trade in and process for transferring over phones
8 September 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi! This is wonderful to hear! We're so glad you found the process straightforward and appreciated the clear explanation of pricing and trade-in options. Your feedback is truly valued.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Gemma was super helpful and sorted out…
Gemma was super helpful and sorted out online order issues. Plus found me a better deal. Top work!
4 September 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Charlotte,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Gemma
Fantastic service from Gemma
Really helpful
2 September 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was very helpful with sorting out…
Gemma was very helpful with sorting out my mum’s new phone and changing my sim deals so I saved money
1 September 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Joanne,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was efficient
Andrew was efficient, knowledgeable, friendly and patient.
He explained everything clearly and did not treat us like idiots which we appreciated.
We would recommend Andrew highly and were happy with the service he provided.
15 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Genevene,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gemma was mint
Gemma was mint, got me a great deal, and was good craic while we sorted it.
Cheers!
9 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Rob,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff very knowledgeable and helpful
Staff very knowledgeable and helpful. Excellent service. Thank you.
8 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Lesley,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very happy with the customer service…
Very happy with the customer service team today she was very helpful and got me the best deals
8 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Kellie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful service
Very helpful service
Gemma is a great ambassador for the store
7 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Sheridan,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was fast and expert
Gemma was fast and expert. Easy friendly transaction
7 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Gerard,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was once again been served with…
I was once again been served with Honour and dignity at the Newcastle upon Tyne Vodafone store were I meet Will and Nathan who were very dedicated with their job with smiling faces and entertainment during the hours I spend with them
4 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex the great
Alex was class, really helpful and sorted us right out with no issues
2 August 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Jak,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Umar was brilliant and provided an…
Umar was brilliant and provided an excellent service; truly a great asset to Vodafone company. Thanks Umar!
15 July 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Marissa,
Thanks for the lovely review and fantastic support for Umar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Will at the Eldon square branch
Had alot of complicated issues that needed resolved in a short time period, Will was extremely helpful and patient throughout the whole process and absolute 10/10 experience, a great ambassador for the company Will deserves alot of credit!
15 July 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Sudoname, thank you so much for your wonderful review and the amazing support you’ve shown for Will at the Eldon, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Talked through all my options clearly
Talked through all my options clearly, was friendly and the shop was welcoming
14 July 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Nicola,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
The customer care was spot on.
The customer care was spot on.
Vert friendly and welcome
12 July 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Kumoi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic Experience
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also superb as had some systematic issues. Vodafone Newcastle could not recommend more!
11 July 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.