Vodafone UK - Newark Reviews 

242
TrustScore 5 out of 5

4.9

33 Middlegate, NG24 1EG Newark, GB


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Rated 5 out of 5 stars

Tyler and Leah were absolutely incredible when I came in looking my for a new phone after mine suddenly broke from water damage. They helped me get set up very quickly and were the friendliest and mos... See more

Company replied

Rated 5 out of 5 stars

It was such a relief to be greeted by a smiling face. Nothing was too much trouble, l felt at ease explaining my issues and the solutions were explained and put into place. Wonderful.

Company replied

Rated 5 out of 5 stars

The salesman Taj in the Newark shop was so lovely annd very approachable , explained everything really well, and updated our monthly plan to save on our monthly direct debit . Excellent service

Company replied

Rated 5 out of 5 stars

Went into Newark store today to purchase new contract & transfer my daughter from O2. Service received from Jacob was outstanding. Explained everything clearly giving next steps. Offered to set u... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Newark

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 33 Middlegate, NG24 1EG, Newark, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(242)

39,826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was such a relief to be greeted by a…

It was such a relief to be greeted by a smiling face. Nothing was too much trouble, l felt at ease explaining my issues and the solutions were explained and put into place.
Wonderful.

1 September 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

"Hey Jean,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Tyler and Leah were great!!

Tyler and Leah were absolutely incredible when I came in looking my for a new phone after mine suddenly broke from water damage. They helped me get set up very quickly and were the friendliest and most helpful reps I’ve ever experienced. Appreciate them both a lot!! 100% recommend.

29 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Temuri,

Thanks for the lovely review and fantastic support for Tyler and Leah.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just upgraded phone at Newark vodafone…

Just upgraded phone at Newark vodafone excellent service hassle free no pressure transered everything over excellent service from both staff

22 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Trevor,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Worst network ever...my connection has…

Worst network ever...my connection has been restricted so I have paid my bill straight away...no previous notice that this will be restricted only that I will be charged £5 more to the next bill,hours later after payment and my phone and broadband dose not work.And many times that their network doesn't work properly or at all.Run from them they are horrible.

14 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Dora,

We sincerely apologize for the inconvenience you have been facing with our network service.

We understand how frustrating it can be to deal with frequent disconnections, lagging, and errors. Our goal is to provide a seamless and reliable service, and it is clear that we have not met your expectations in this instance.

We will be glad to look into this and sort it out for you. Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

A great experience at Vodafone today in the Newark store, service received from Tyler was super efficient, very thorough, clearly offering all options available, nothing was too much trouble. Thank you Tyler!

5 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Nathan,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj was very helpful

Taj was very helpful. Explained things really well. Will just take me a while to absorb all the detail. Sure if I have any problems and come back they will be helpful and put me right. Many thanks Phil. Bryan.

3 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Philip,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The salesman Taj in the Newark shop was…

The salesman Taj in the Newark shop was so lovely annd very approachable , explained everything really well, and updated our monthly plan to save on our monthly direct debit . Excellent service

3 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Sally,

Thanks for the lovely review and fantastic support for Taj.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

1 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Pscho,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Im very happy with customer service

Im very happy with customer service

1 August 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Anna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service

11 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Luke,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service in Newark

Amazing service in Newark! Leah and Tyler helped transfer my number on to my new phone! 10/10 would recommend!

9 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Steven,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both members of staff were extremely…

Both members of staff were extremely helpful and friendly. They couldn’t of done anything more to help me

10 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Joshua,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When I met imtiaz I found him helpful…

When I met imtiaz I found him helpful and considerate. He assisted us with composure and persistence which showed how ethical he is at work . Amazing service !

10 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Rajesh,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I received excellent personal service…

I received excellent personal service from Imtiaz and supported by Leah. They showed great patience and empathy in relation to the changes in my personal circumstances.

27 June 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Anthea,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leah listened to what I wanted from a…

Leah listened to what I wanted from a new phone and made great suggestions, professional attitude and knowledge, speedy service and I will be back to visit other suggested offers

4 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Dominique,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful.

3 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Josephine,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Imtiaz looked after us extremely well…

Imtiaz looked after us extremely well and was very helpful. We were dealt with quickly and very efficiently. Excellent service received.

2 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hi Mark, thank you so much for your wonderful review and the amazing support you’ve shown for Imtiaz, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Amazing personal service

Amazing personal service. Staff very helpful & knew their products. Great to be able to drop in & talk to someone face to face. Thank you.

2 July 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hi, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Peter at the…

Amazing service from Peter at the Newark branch

12 June 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Maria,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Imtiaz helped me set up my…

Imtiaz helped me set up my phone.amazing guy thank you will definitely visit again in newark Vodaphone.

12 June 2026
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Roger,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

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