Jason helped me transfer all data across and explained my new phone very clearly would recommend going to Vodafone phone Morpeth again
Company replied
U12 Sanderson Arcade, NE61 1NS Morpeth, GB
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Jason helped me transfer all data across and explained my new phone very clearly would recommend going to Vodafone phone Morpeth again
Company replied
When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company. I had to return to the shop to resolve an issue not of my making. Connor actively lis... See more
Company replied
We were served by a young girl called, Tonicha. She really knew her job, everything we asked, she explained and answered in a clear and easy manner. We only went in to change our phones from 3 to Vo... See more
Company replied
Very helpful
Company replied
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U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom
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Rory in Morpeth shop was brilliant. Very patient and explained everything to me. Very impressed with the service.

Reply from Vodafone UK - Morpeth
My experience was great because Tonicha was very helpful and fast at processing my order

Reply from Vodafone UK - Morpeth

Reply from Vodafone UK - Morpeth
Tonicha was great. She was really patient with us explaining all of our options and answering all of our questions and really couldn’t of been more helpful

Reply from Vodafone UK - Morpeth
Excellent customer service in a very busy shopping centre.

Reply from Vodafone UK - Morpeth
Always see Connor when I come for my new phone and he always makes it nice and easy for me

Reply from Vodafone UK - Morpeth
Cane in with a issue for WiFi calling and was quickly fixed by connor

Reply from Vodafone UK - Morpeth
Everytime we into the Vodafone shop in Morpeth we are always helped by Connor who always seems to find a way to save us money, five starts

Reply from Vodafone UK - Morpeth
Great service, very helpful, really nice to deal with and resolved my problem quickly and competently. In addition, genuinely interested in identifying the right SIM plan for me.

Reply from Vodafone UK - Morpeth
Changed our phones and got some new tablets, the whole process was very easy thanks to Connor at the Vodafone shop in Morpeth

Reply from Vodafone UK - Morpeth
Spoke to a young lady named Tonicha to help me transfer our stuff over from my old phone to me new phone and she was great, she managed to get everything I wanted included to pictures that had a lot of sentimental value, five stars

Reply from Vodafone UK - Morpeth

Reply from Vodafone UK - Morpeth
Excellent service megan was fantastic she knew her stuff after we were having problems to get rid of EE bloker but she done it keep up the great work megan

Reply from Vodafone UK - Morpeth
Tonicha was very helpful with everything! Thank you

Reply from Vodafone UK - Morpeth
Extremely helpful wouldn't of managed with tonichas help! Would of stayed with bt if she didn't help

Reply from Vodafone UK - Morpeth
We were served by a young girl called, Tonicha.
She really knew her job, everything we asked, she explained and answered in a clear and easy manner.
We only went in to change our phones from 3 to Vodafone and ending up taking the full package, including broadband and our telephone calls on the landline. It was a friendly and pleasant experience which we would recommend to anyone concerned.

Reply from Vodafone UK - Morpeth
Vodafone Morpeth staff, Allirra and Connor were very helpful helping me sort my mobile phone out. I am 73 year old who has not much technology nohow but these 2 members off staff were excellent ar helping me.

Reply from Vodafone UK - Morpeth
Really helpful and informative staff. Rory was especially helpful when choosing my new phone. Highly recommend.

Reply from Vodafone UK - Morpeth
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