Went to the shop in the Merthyr area as I was due an upgrade, and my own knowledge is a little dated, much like my phone! I spoke to a woman called Alix who, let’s just say, could have given Stev... See more
Company replied
Location
Switch location3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... See more
Company replied
Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... See more
Company replied
Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Merthyr Tydfil
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, United Kingdom
4.8
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks joshua for helping with my new…
Thanks joshua for helping with my new phone great service
18 September 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi Blake, thank you so much for your wonderful review and the amazing support you’ve shown for Joshua, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Merthyr Vodafone
Went to the shop in the Merthyr area as I was due an upgrade, and my own knowledge is a little dated, much like my phone!
I spoke to a woman called Alix who, let’s just say, could have given Steve Jobs a run for his money with her knowledge. Along with her great customer service, it made the whole visit a perfect experience in my eyes.
I’ll definitely be returning without a doubt!
15 September 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I spoke with Sarah at the store and…
I spoke with Sarah at the store and they wrte very kind and helpful and friendly. They helped answer all the questions I had. Will definitely be coming back to this store
10 September 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi Rhys. This is wonderful to hear! We're so glad our team was able to provide such kind, helpful, and friendly service, and answer all your questions. We look forward to your next visit!
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Carly looked after us on Saturday
Carly looked after us on Saturday, a credit to the merthyr store , her customer service skills are excellent
29 August 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Sue,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt gave me great customer service
Matt gave me great customer service
16 July 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Patricia,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Merthyr Tydfil
Hey James,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service given by Sarah
Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx
6 July 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Denise,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carly helped with my upgrade
27 June 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey John,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Great service
Went in to check my account to see if I had roaming included in my plan and came out saving money on my airtime and roaming included
It was safe to say I was well happy ..
Thankyou Sarah
10 June 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Sam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good customer service from all
20 May 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Merthyr Tydfil
Hey Alisha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
awesome store keep up the good work
24 April 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Craig,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shannon Burton
I spoke to a lovely lady today that is covering from Caerphilly store in Merthyr Store named Shannon and she has done wonders and have gone above and beyond, done more with information and helpfulness than any other before, solved all my problems that I've been chasing for the last 2 years, we need more people like her
28 March 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Shaun,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Service!
I came in last week and was served by a lady called Sarah. I upgraded my old phone to an IPhone 17 and she gave great service. Thank you!
18 March 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
After 17 years as a customer I have…
After 17 years as a customer I have decided to leave. Both phone and broadband. No incentive for customer loyalty
3 March 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Kerry,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Went into store to check my account and…
Went into store to check my account and was served by Sarah who was really helpful helped me with roaming and gave me prices on global roaming my contract ends in 2 months so I will definitely be in to add that onto my account as I travel alot and will save me money
18 February 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey,
Thanks for the lovely review and fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
staff member Sarah Crandon was amazing!
staff member Sarah Crandon was amazing!
26 February 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Ava,
Thanks for the lovely review and fantastic support for Sarah Crandon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Happy with my new phone thanks to…
Happy with my new phone thanks to Vodafone Merthyr for the customer service
27 February 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Frances,
Thanks for the lovely review and fantastic support for Merthyr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very good customer experience when I…
Very good customer experience when I went in to do my upgrade thanks to the team
27 February 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Terry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carly was amazing
Carly was amazing. She talked us through both lines and give excellent advice
10 February 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Liz,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.