Rumail was the salesman that helped me today at Vodafone Trafford Centre, very helpful, friendly and informative as I as not very high tech, he did me a very good deal also so very chuffed with my vis... See more
Company replied
Location
Switch locationUnit L30 , Trafford Centre, M17 8BL Manchester, GB
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See what reviewers are saying
The two members of staff, Barry and Roxana were most professional, helpful and very patient whilst we tried to resolve our issue. They are a credit to the company.
Company replied
Myself and my dad came to Vodafone today to set up our broadband. We were looked after by Kian who was incredibly helpful and answered all our questions. He talked everything through with us and made... See more
Company replied
Mian, Arslaan and Alex have been so amazing! Helping me sort out my iPhone 17pro. Great knowledge in phones, great attitude. Truly a great asset for the company.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Manchester Trafford
Written by the company
Contact info
Unit L30 , Trafford Centre, M17 8BL, Manchester, United Kingdom
4.7
Excellent
570 reviews
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I had a great service today from Sarah…
I had a great service today from Sarah and Alex in the Trafford Centre. I had been waiting a long time in the morning with 2 children but Sarah and Alex made up for that with their great customer service. Together they helped me transfer data from my old to new phone :) I was very pleased and grateful for their help. xx
17 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Lauren,
Thanks for the lovely review and fantastic support for Sarah and Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sean was extremely helpful and…
Sean was extremely helpful and personable this morning. Excellent
17 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Sarah,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rumail was the salesman that helped me…
Rumail was the salesman that helped me today at Vodafone Trafford Centre, very helpful, friendly and informative as I as not very high tech, he did me a very good deal also so very chuffed with my visit today! Thankyou!!
16 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey there,
Thanks for the lovely review and fantastic support for Rumail.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Manchester Trafford
Hey Aamna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The two members of staff
The two members of staff, Barry and Roxana were most professional, helpful and very patient whilst we tried to resolve our issue. They are a credit to the company.
15 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Fay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing!
Lovely staff, Ben & Alex helped me with switching form Voxi to Vodafone. Very patient and polite definitely will come back again. Thank you!
14 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Dalal,
Thanks for the lovely review and fantastic support for Ben & Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Superstar
Mian, Arslaan and Alex have been so amazing! Helping me sort out my iPhone 17pro. Great knowledge in phones, great attitude. Truly a great asset for the company.
14 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Michelle,
Thanks for the lovely review and fantastic support for Mian, Arslaan and Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
If I could provide negative score I…
If I could provide negative score I would!
Visited today to endure a TWO HOUR wait to even SEE an advisor over a faulty phone supplied by Vodafone. One manager with several other staff being trained
Several other people also waiting in the queue have been here longer than me
Part of my contract is to have support available when required.
Online help was no help & hung up mid call
Seems to be a pattern of poor customer service with Vodafone
14 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
I am sorry to hear about the experience you've had when trying to get support for your faulty phone. I completely appreciate how frustrating it must have been to wait for two hours in store before being able to speak with an advisor, especially when you're seeking help with a device supplied by Vodafone.
I also understand your disappointment after not receiving the assistance you needed through our online support channels and having the interaction end without a resolution. This is not the level of service we aim to provide, and I can appreciate why this has left you feeling let down.
Store waiting times can vary depending on customer demand, staffing levels, and the complexity of the cases being handled at the time. However, I appreciate that this does not make your experience any less frustrating, particularly when other customers were also experiencing long delays.
If you still require support with your faulty phone, please contact our customer care team or visit the store again when convenient. If the issue remains unresolved and you would like your concerns formally reviewed, please reach out to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone and we'll be happy to look into this further.
Thanks,
Vodafone Social Media Team
Great service
Great service. Lovely guy to speak to very helpful and knowledgeable Dealt with by Rumail at Manchester Trafford centre. Vodafone
12 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Came into store to change my details…
Came into store to change my details for my account and help logging into the app, Ben was very helpful with this and got it all sorted
7 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Lucy,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone visit Trafford Centre
I visited the Trafford Centre, Aya was incredibly knowledgeable and a lovely human to connect with. She has professional, relaxed and efficient with what was needed. Great customer service too.
4 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey M Haigh,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The fabulous Kian
Myself and my dad came to Vodafone today to set up our broadband. We were looked after by Kian who was incredibly helpful and answered all our questions. He talked everything through with us and made our decision to join Vodafone quite an easy one. Thank you Kian!!!!
2 August 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came in to trafford store to get a…
I came in to trafford store to get a new phone as my old iphone had broken suddenly, Ben helped me get a new a37 and helped me get all set up.
24 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Carol,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aya was very attentive and welcoming
Aya was very attentive and welcoming. Made a stressful experience rather easy!
Thank you!
24 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Rumail was very clear very helpful and…
Rumail was very clear very helpful and very patient. Thank you.
23 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aya was amazing with helping me in…
Aya was amazing with helping me in store today. She was very understanding and took time to listen and resolved my query quickly and efficiently . Thanks again Aya
23 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Kass,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Support with touchscreen issues
I went for support with my phone as the touchscreen was not working and I received outstanding service from Sean! He tried everything to get the phone up and running again and even made me a cuppa while running updates. Alas nothing worked and he gave next steps option including repair, I chose to upgrade and leave store with a working phone. Thanks again for the great service and banter Sean!!
22 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Debbie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rumail was wonderful and helpful
Rumail was wonderful and helpful
The computer system at Vodafone needs an upgrade- very slow
21 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aya in the Trafford centre store was…
Aya in the Trafford centre store was amazing, I upgraded two phones and she gave the best service
18 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey wanderdoll,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well Done Aya 🤩Aya was extremely helpful and very…
Aya was extremely helpful and very knowledgeable, she made my visit enjoyable and will highly recommend her to my friends and family x
18 July 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Lisa,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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