Staff in the Lisburn branch are fantastic. Friendly, helpful and willing to go the extra mile. I needed to upgrade my phone and they took time to identify my needs, find the best deal to transition f... See more
Company replied
Location
Switch location67 Bow Street, BT28 1BJ Lisburn, GB
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I needed an upgrade on my phone and often dread the hassle of this. Sarah made this process so quick and seamless for me. She took on board exactly what I needed in my new contract and put together a... See more
Company replied
Saila has made upgrading very seamless and easy. Would highly recommend. By far the most helpful Vodafone staff member I have come across.
Company replied
Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lisburn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67 Bow Street, BT28 1BJ, Lisburn, United Kingdom
4.9
Excellent
158 reviews
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Reply from Vodafone UK - Lisburn
Hi Irene. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was really helpful
13 March 2025
Unprompted review
Exemplary (human) customer service
I wish to commend the staff in your Lisburn branch, particularly Giani and Jack, for their customer service regarding setting up my new contract. Giani persevered, clearing numerous obstacles built into my old contract, which enabled transitioning to my new phone. Both Giani and Jack ably demonstrated how going the extra mile can make a difference. I only hope that Vodafone hq can replicate such exemplary service by acknowledging how difficult navigating this process was, especially for me. This could perhaps be in the form of offering some good will gesture regarding my contract.
11 March 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Hugh,
This is lovely feedback for Giani and Jack. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Great job by Jack today when changing…
Great job by Jack today when changing to a new iPad very patient friendly and professional greatly appreciated
25 February 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Thanks for the great feedback for Jack, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Service and care from the boys in…
Great Service and care from the boys in the Lisburn shop, Top Job
21 February 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Stephen,
Thanks for letting us know what an amazing job our Lisburn Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
very informed and helpful ...
very informed and helpful .... Meaning... thanks do much for help to buy new phone ..delighted with purchase
1 February 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Excellent Service
Excellent service. Was very happy with the customer service. Rohan the young man serving me was very patient and pleasant even after I changed my mind several times. Thank you!
30 January 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Catherine,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Good service very helpful with what I…
Good service very helpful with what I needed
27 January 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Curtis. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff especially Geani…
Very helpful staff especially Geani made my visit very helpful.
27 January 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Janet,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Lisburn
Hi Maura,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Rohan the advisor was extremely helpful…
Rohan the advisor was extremely helpful and went over and above to get my accounts all updated
23 December 2024
Unprompted review
Reply from Vodafone UK - Lisburn
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Very happy and polite advisor
Very happy and polite advisor, Geani as I got my bill reduced for 2 sim plans on my account
19 December 2024
Unprompted review
Reply from Vodafone UK - Lisburn
Hi there,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Lisburn
Thanks for the five star review, Fred. It's great to see you had positive experience in store! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Lisburn
Hi Geoff,
Thanks for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Lisburn
Hi Kathryn,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Transfered to new phone all went well
Transfered to new phone all went well
6 November 2024
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Stephen,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Top Rate service from jack in the…
Top Rate service from jack in the Lisburn store, highly recommend
18 October 2024
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Violet,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great service from Sophie
Great service from Sophie, happy with new phone and happy with the service in store.
5 October 2024
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Thomas. Thank you for your review for Sophie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Happy customer!
I have just upgraded my Phone the person who assisted me was so kind helpful and patient his name is Jack
9 October 2024
Unprompted review
Reply from Vodafone UK - Lisburn
Thanks for your fab feedback Mary. It's great to see you've upgraded with us, I hope you're loving your new phone
All the best, The Vodafone Social Media Team
Jack is highly recommend
Jack is one of the most helpful customer service people I have come across in a long time. He talked us through lots of options for different phones. Nothing was too much bother
9 October 2024
Unprompted review
Reply from Vodafone UK - Lisburn
Thank you for your review. It's good to read Jack was able to help to with your new contract options
Thanks again, The Vodafone Social Media Team
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