I came to get help with transferring everything from my old phone to my new one and was delighted with the support I got from Tiago. He couldn’t have been more helpful or reassuring and had the perfec... See more
Company replied
Unit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB
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I came to get help with transferring everything from my old phone to my new one and was delighted with the support I got from Tiago. He couldn’t have been more helpful or reassuring and had the perfec... See more
Company replied
Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more
Company replied
Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more
Company replied
I found Danielle to be very helpful with helping me with my new mobile phone. The whole interection was Very positive I would seek her out Again. A great service from a great girl Many thanks... See more
Company replied
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Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom
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I came to get help with transferring everything from my old phone to my new one and was delighted with the support I got from Tiago. He couldn’t have been more helpful or reassuring and had the perfect combination of being friendly and professional. I can’t recommend this store enough. I’d come straight back here if I was looking for a new phone or needed any kind of technical help.

Reply from Vodafone UK - Kirkcaldy
I found Danielle to be very helpful
with helping me with my new mobile
phone. The whole interection was
Very positive I would seek her out
Again. A great service from a great girl
Many thanks

Reply from Vodafone UK - Kirkcaldy
I’m very happy with service which I had today. I got answers for all my questions. Tiago explained me everything clearly and I got what I wanted.

Reply from Vodafone UK - Kirkcaldy
The way he advised about the product and service, the staff were very kind and helpful mention Tiago

Reply from Vodafone UK - Kirkcaldy
Danielle was exceptional in explaining and transferring all my needs to my new phone.

Reply from Vodafone UK - Kirkcaldy
The staff were absolutely amazing fixing my phone.
Love theses guys.

Reply from Vodafone UK - Kirkcaldy
Great staff very very friendly and helpful made it so easy when we changed phones they helped every step of the way

Reply from Vodafone UK - Kirkcaldy

Reply from Vodafone UK - Kirkcaldy
Brilliant service from Terrie and Jade, very helpful and knowledgable, will definitely return, it was a pleasure to deal with them both

Reply from Vodafone UK - Kirkcaldy
Pop into store today and seen Ashleigh who helped me pick a new deal for my phone. As always she talked me over the options and worked to get me the best deal.

Reply from Vodafone UK - Kirkcaldy
Great service for my new phone with Danielle in Kirkcaldy

Reply from Vodafone UK - Kirkcaldy
Gary was excellent today. My bill was just going up with o2 and he got me a great deal and helped me clean up my phone too.

Reply from Vodafone UK - Kirkcaldy

Reply from Vodafone UK - Kirkcaldy
Quick friendly service from terrie today would recommend vodafone kirkcaldy all the staff are friendly and helpful

Reply from Vodafone UK - Kirkcaldy
Kind and clever. Always use this store for technical assistance

Reply from Vodafone UK - Kirkcaldy
Terrie was absolutely wonderful, couldn't have had any better service.
Got a great deal too!

Reply from Vodafone UK - Kirkcaldy
Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended

Reply from Vodafone UK - Kirkcaldy
Excellent service. Could not have been more helpful solving our problems
Superb service.

Reply from Vodafone UK - Kirkcaldy
Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great customer service. Thanks again.

Reply from Vodafone UK - Kirkcaldy
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