Vodafone UK - Kilburn Reviews 

187
•
TrustScore 5 out of 5

4.9

156 High Road,Kilburn, NW6 4JD London, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Iman is incredible!! She went above and beyond to make sure I understood precisely what I was doing, and she was patient and kind! By far the best experience I have ever ever had buying tech!

Company replied

Rated 5 out of 5 stars

First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... See more

Company replied

Rated 5 out of 5 stars

Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... See more

Company replied

Rated 5 out of 5 stars

The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... See more

Company replied


Company details


Contact info

  • 156 High Road,Kilburn, NW6 4JD, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(187)

42,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Iman is incredible!

Iman is incredible!! She went above and beyond to make sure I understood precisely what I was doing, and she was patient and kind! By far the best experience I have ever ever had buying tech!

12 September 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

"Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Iman was very helpful to me and helped…

Iman was very helpful to me and helped me a lot! Highly recommend this branch

9 September 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very happy sevice for arjun he provide…

very happy sevice for arjun he provide best service for us

2 September 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Arjun, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

First of all

First of all, I would like to show my appreciation for today’s service.

Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an outstanding service. I mean really top notch, five star.

27 August 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Francisco,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service and very knowledgeable

Fantastic service and very knowledgeable

20 August 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Samir,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly customer service always…

Very friendly customer service always in the Kilburn store.Thank you Shanice.

20 August 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Jensen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service was provided thanks…

Very good service was provided thanks to Arjun

14 August 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Kowayne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer Satisfaction

I've always found Vodafone very good and have been a customer for a number of years now. The service is excellent and whenever I've needed to go to an outlet have left reassured. Staff are always helpful and polite

8 July 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Antoinette,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Arjun fantastic service

7 July 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Sakina,

Thanks for the lovely review and fantastic support for Arjun. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun was very helpful and helped me…

Arjun was very helpful and helped me with a great deal. Highly recommend

7 July 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Roma,

Thanks for the lovely review and fantastic support for Arjun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amal was amazing!

Amal was amazing at helping me with my contract. Very professional and explained everything thoroughly to me. Great service!

7 July 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Mhamed,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service.

23 June 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Valerie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Iman was very helpful

Iman was very helpful, I came in to upgrade my airtime and she was fantastic at giving me the options and guaranteeing my a fabulous deal. Thank you Iman.

8 June 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Drick,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Arjun for helping us with a…

Thanks to Arjun for helping us with a great deal

8 June 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Hamza,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun was very helpful thanks

Arjun was very helpful thanks

8 June 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun was fantastic helped me with a…

Arjun was fantastic helped me with a great deal

9 May 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Monia,

Thanks for the lovely review and fantastic support for Arjun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience, a lady called Amal was very polite and extremely helpful. She made everything much easier and provided excellent customer service!

7 May 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Lola,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very nice lady

Very nice lady. Good customer service

7 May 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey Ana,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a great experience and the stuff is nice and love to help and don't get bored even though my language was weak

Great, comfortable offers and payment in installments

11 April 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

As soon as I came Shenice “sales…

As soon as I came Shenice “sales advisor “ approached me with warm welcoming since then everything I need it went smoothly till I get my new IPhone 17. Thanks for your costumer support

2 April 2026
Unprompted review
Vodafone UK - Kilburn logo

Reply from Vodafone UK - Kilburn

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look