Vodafone UK - Inverness Reviews 

217
TrustScore 5 out of 5

4.9

11 Eastgate Shopping Centre, IV2 3PP Inverness, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chris who served me was great, tended to all my needs and made sure I was fully satisfied with the experience I received. Would 100% recommend as he leaves no stone unturned and saved me a fortune.

Company replied

Rated 5 out of 5 stars

I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... See more

Company replied

Rated 5 out of 5 stars

20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff. Went next door to Vodaphone...like a breath of fresh air! Well dressed and presentable staff...service second t... See more

Company replied

Rated 5 out of 5 stars

Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Inverness

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 11 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(217)

40,058 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christerrific

Chris who served me was great, tended to all my needs and made sure I was fully satisfied with the experience I received. Would 100% recommend as he leaves no stone unturned and saved me a fortune.

14 July 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Sean,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Teagan was very helpful

9 July 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Lissa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great communication from Kyle and…

Great communication from Kyle and lachlan in Inverness shop, Clive Murray

4 July 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Clive,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kyle and lachlan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie was incredibly helpful 5 stars !

Sophie was incredibly helpful 5 stars !

2 July 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Michael,

Thanks for the lovely review and fantastic support for Sophie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tegan stuck with the problems and…

Tegan stuck with the problems and managed to resolve them. She was polite, calm and knowledgeable.

19 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Patricia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tegan in the Inverness branch was fantastic

Tegan in the Inverness branch was amazing. She went above and beyond to help us
We came away totally satisfied that we had purchased great mobiles and that she had given us the best deal. Great customer service..we would definitely deal with Tegan again.

29 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben couldn't have been more helpful…

Ben couldn't have been more helpful with my phone issue! Thanks! 😀

26 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Stuart,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

20 years with O2...went to upgrade my…

20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff.
Went next door to Vodaphone...like a breath of fresh air!
Well dressed and presentable staff...service second to none.
Ben saw me through the whole process and this young man was absolutely excellent in manners and knowledge.
Extremely impressed.

17 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Carolina,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Advisor (Tegan)

Advisor (Tegan), explained all options very clearly.

19 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tegan was extremely helpful and…

Tegan was extremely helpful and explained things clearly

19 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Cynthia,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for a sim only deal

Came in for a sim only deal.
spoke to Tegan very pleased with they had to offer. Friendly helpful service 5 stars

18 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Jonathon,

Thanks for the lovely review and fantastic support for Tegan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service is very kind

Service is Direct, helpful, very kind.

18 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

"Hey Larisa,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Chris was very helpful

Chris was very helpful
Good customer care experience

14 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum at the Inverness store was…

Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances.
We also managed to have a few giggles which is always a bonus. Callum is a wonderful asset to Vodafone.

8 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Hols,

Thanks for the lovely review and fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was super helpful

11 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey James,

Thanks for the lovely review and fantastic support for Jordan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tegan Excellent service

10 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Cameron,

Thanks for the lovely review and fantastic support for Tegan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris the sales assistant excelled once…

Chris the sales assistant excelled once again. Made the whole experience so easy and without any bother.

9 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Liz,

Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely staff at eastgate!

I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were also assisted by Dominic, the two of them together made my experience pleasant, smooth and surprisingly quick! A huge thank you to Tadi for her honesty and candidness :)
This was my second time in the eastgate branch and both were great. Highly recommended!

2 May 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Dali,

Thanks for the lovely review and fantastic support for Tadi and Dominic.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hi,the advisor called Tegan in…

Hi,the advisor called Tegan in Inverness branch was really helpful to me and my daughter when we were in ....she was very thorough and explained things in a way that I could understand being a technophobe !!!

5 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Graham,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodaphone Medical - Compatable Systems.

To whom concerns,

My help from Callum - Vodaphone - Inverness came for advice upon Contract upgrades - following several hours systems ' gliches ' for a held account, Callum's perseverance all was achieved.

Yours faithfully,
William.

5 June 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey William ,

Thanks for the lovely review and fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look