Simon was incredibly helpful, kind and patient. He helped me with switching my phone to my new one and has gone above and beyond to explain everything ! Thanks :)
Company replied
Location
Switch location76 George Street, BN3 3YE Hove, GB
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See what reviewers are saying
Excellent service from Joshua in Hove. Not only helped me get a great new deal but also sorted out a technical issue. Couldn’t ask for a more knowledgeable and polite person to assist.
Company replied
Callum was extremely helpful respectful and patient whilst helping me upgrade my phone. Simon also was very supportive with a iCloud issue. Thank you very much!
Company replied
Tricky sim swap situation. Simon showed an amazing level of patience and logical thinking. We have come out as happy customers.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hove
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
76 George Street, BN3 3YE, Hove, United Kingdom
4.9
Excellent
140 reviews
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Waited for an hour
When i entered the shop, there were two staff serving two customers, and one cuatomer waiting. It took an hour for both of them to complete the task with their customers. We waited for an hour to get a physical sim card, and to get it took another 30 minutes! I think vodafone needs a better queueing system as well as a better system for the services in the shop.
2 August 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
We waited for an hour
We waited for an hour for a very simple thing. I just wanted a physical SIM for my phone and the guy said he could do that quickly but took forever. Whilst we were waiting, they told us 15 mins but took half an hour after that (total wait = 1 hour)
2 August 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Baris,
Thank you for taking the time to share your experience with the service. It’s not the experience we wish to create for any of our customers.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Great service in vodaphone Hove today…
Great service in vodaphone Hove today Chloe was excellent answering all my questions
1 August 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon was incredibly helpful
Simon was incredibly helpful, kind and patient. He helped me with switching my phone to my new one and has gone above and beyond to explain everything !
Thanks :)
31 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Suzanne,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Many thanks to Simon in the Hove
Many thanks to Simon in the Hove, George street branch. Calm, friendly and very knowledgable. A pleasure to deal with as I upgraded my old broken phone. What can often be an onerous chore became a great pleasure. Highly recommend this young man’s help. An asset to the company.
31 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Lucy,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joshua in Hove shop was so so helpful…
Joshua in Hove shop was so so helpful as I'm not so tech savvy and I'm autistic. I prefer coming to the shop, thank you so much!!
30 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Brilliant Tech guys at the Hove shop.
Brilliant Tech guys at the Hove shop.
Sorted my life out (my SIM card died).
I would definitely recommend these guys, if you have any issues.
28 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Lez,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent!
Callum was extremely helpful respectful and patient whilst helping me upgrade my phone. Simon also was very supportive with a iCloud issue. Thank you very much!
22 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Super
Simon and the Vodafone team were so helpful in setting up my new phone. I cannot recommend Hove store enough. Very friendly and supportive , thank you! Mo
21 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Mohamed,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tricky sim swap situation
Tricky sim swap situation. Simon showed an amazing level of patience and logical thinking. We have come out as happy customers.
19 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service, resolved my problem
Joshua was really friendly and so helpful. He resolved the problem and actually lowered my monthly tariff. Couldn’t have done anything better. Thank you.
14 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey There,
Thanks for the lovely review and fantastic support for Joshua.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Joshua in Hove
Excellent service from Joshua in Hove. Not only helped me get a great new deal but also sorted out a technical issue.
Couldn’t ask for a more knowledgeable and polite person to assist.
13 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hi Jill, thank you so much for your wonderful review and the amazing support you’ve shown for Joshua, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
I was having trouble getting on the…
I was having trouble getting on the internet away from home. Joshua was was helpful and would not give up trying to solve the problem which he eventually did. I am very grateful to him.
13 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Maggie,
Thanks for the lovely review and fantastic support for Joshua.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon was fantastic
Simon was fantastic
he really helped me at a time when I needed it most
13 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Lesley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great
Went to store to see Simon to find out info about my plan and to fix a data issue on my iPhone. He was professional and solved my problem in no time! Thank you !Ranjit
13 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Ranjit,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Simon was great
Simon was great! Real helpful, understanding and patient! The others also were! Would recommend if you’re not sure about being accepted for credit!
10 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Aimée,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Super helpful!
I came in to see Simon to fix my phone as it wasn't working for a week and he managed to sort it in less than 5 minutes! Brilliant service thanks
10 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Eddie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very helpful and painless process to…
Very helpful and painless process to upgrade my phone. Trade in resulted in a significant cost saving as well. Thanks Simon!
10 July 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Clare,
Thanks for the lovely review and the fantastic support you’ve shown for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely good customer service
Extremely good customer service, Callum was very kind and helpful. Will definitely recommend.
13 June 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Cameron
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing wonderful friendly service and…
Amazing wonderful friendly service and has saved me money on new deals . Thank you so much Gary !!! Refreshing to have such good customer experience :-)
12 June 2026
Unprompted review
Reply from Vodafone UK - Hove
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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