The team at Hackney were very kind and helpful. Even on a day of low staff they went above and beyond to create a positive customer experience. Brilliant service, they explained everything in an under... See more
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Location
Switch location397-399 Mare Street, E8 1HY LONDON, GB
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Mohamed and Abs were so helpful! Mohamed helped me renew my contract and secure a much better deal. I would definitely recommend coming in store!
Company replied
Mohamed was super helpful and friendly. I managed to transfer my phone number and lower my plans. Great vibes all around. Would recommend.
Company replied
Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hackney
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
397-399 Mare Street, E8 1HY, LONDON, United Kingdom
4.7
Excellent
116 reviews
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If I could give Vodafone BROADBAND…
If I could give Vodafone BROADBAND minus zero I would. They responded to my rant with:
"We're sorry to hear about your experience. We completely understand your frustration, particularly given the impact on your Telecare system and other essential services. While we're glad our advisor was helpful, we appreciate that this doesn't make up for your broadband not being activated as promised. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at or via Instagram."
So I contacted them via their Facebook page and again another useless and timewasting event because they DON'T deal with what I have gone through so why was that option given - pure incompetency.
After managing to "speak" to a human as opposed to their stupid Bot again I was given the now pointless crap about we're sorry blah blah blah and despite being told on the 7th (a day after activation didn't happen) that someone would call in 48 hours lo and behold NOBODY has called.
I gold the guy I'm cancelling only to be told cancelling can't be done as the connection hadn't been completed...told him to stuff the completion I'm cancelling. He then goes on to say that I should wait until Monday (today) or Tuesday for matters to be resolved...again told him told him they can stuff it cos I'm cancelling and going back to my previous providers Community Fibre.
The only reason I chose to not renew my contract with Community Fibre was because looking to save some money I opted to go with Vodafone as they were cheaper and even at their highest price over the two years it would still be cheaper than what I was paying for with Community Fibre - but as the saying goes pay cheap you get cheap.
The irony of it is that I have been with Vodafone Mobile for 8 years and never had any problem but that is now changing...paying for two SIMS, one is out of contract and I will be transferring that SIM to another mobile provider that I already use and when my other SIM contract comes to an end I shall also transfer that.
I thank God that I have unlimited data because I would surely have been stuck up Dawson's Creek and am having to have my grandson stay with me as my Telecare System is inoperable with no broadband access and am having to utilise my mobile data just to use my laptop.
I have never come across a supposed "leading broadband provider" who does not even send out a piggin engineer to install the ONT. Five days of no broadband connection and they expect me to wait for another two days - yeah right of course I will...pft
8 August 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey there,
I'm sorry to hear about your experience. Being left without broadband for several days is frustrating enough, but the impact on your Telecare system and daily life makes the situation even more concerning. Thank you for taking the time to share your feedback. We genuinely appreciate you bringing this to our attention, as it helps us identify where we need to improve.
This is certainly not the level of service we aim to provide, and I sincerely apologize for the inconvenience and frustration caused. To ensure your concerns are reviewed fully and the current status of your account is checked, please contact our Broadband Support Team on 0333 304 0191 or reach us via Live Chat here: http://vodafone.uk/2LCJiTm.
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Brilliant customer service
The team at Hackney were very kind and helpful. Even on a day of low staff they went above and beyond to create a positive customer experience. Brilliant service, they explained everything in an understandable way and made sure to awnser my questions with grace
5 August 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Angelina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mohamed and Abs were so helpful
Mohamed and Abs were so helpful! Mohamed helped me renew my contract and secure a much better deal. I would definitely recommend coming in store!
5 August 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Lou,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mohamed was super helpful and friendly
Mohamed was super helpful and friendly. I managed to transfer my phone number and lower my plans. Great vibes all around. Would recommend.
1 August 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Catalina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Helpful and knowledgeable.
Went into the store and found both members of staff to be incredibly friendly, helpful and knowledgeable.
17 July 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Lottie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
stellar service
stellar service, super kind to the elderly and ESL people as well
16 July 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Brennen,
Thanks for the lovely review and fantastic support for Stellar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ten ten experience !
Can not thank the gentlemen enough - friendly , efficient , fantastic service. It’s a pleasure visiting the store. Thank you so much guys !
2 July 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Lucia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got 50% discount on SIMO
2 July 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Keneydar,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everytime I come to this store I…
Everytime I come to this store I receive the highest quality service.
I’d like to thank Abs and Ashley from the mare street branch.
9 June 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Ikhra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ashley was a very helpful person and…
Ashley was a very helpful person and very patiant with my query. He also helped solve the problem.
9 June 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Olimpia,
Thanks for the lovely review and fantastic support for Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
When I was in big trouble they took…
When I was in big trouble they took time to help me out.
9 June 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Douglas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Abs is very helpful highly recommended
7 June 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Sercan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
umesh has been very polite
umesh has been very polite, calm and professional
4 June 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Mehmet,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Umesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mohamed’s customer service was…
Mohamed’s customer service was outstanding and he went above and beyond to solve all the problems I had
24 May 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
abs was super helpful and lovely
abs was super helpful and lovely! definitely recommend
11 May 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Emme,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful. I moved back from overseas and they helped me re activate and get my old phone number back!
6 May 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Tom,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2l
Thanks again,
Vodafone Social Media Team
Very helpful and quick service
Very helpful and quick service - Ihab was great. Thanks!
4 May 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I recieved alot of help from Mohamed…
I recieved alot of help from Mohamed when getting my new phone. He was a great help 10/10
19 April 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Bruce,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Terrible experience.
I was robbed in London on the morning of the 8th of April. I had my phone and bank card stolen. I was on holiday and was due to return home that day.
I called into the hackney branch to try and get a replacement SIM at 9.30am. I had my driver's licence but no bank card which they told me I required.
I received no help whatsoever from the two members of staff there. I explained the situation, I had no access to money, travel documents or contact numbers. I had my licence with my name, face and address and despite the severity of my situation the staff showed no empathy or even interest in what I was telling them.
I then called at the Angel branch and explained the situation. I was immediately reassured by the staff there and within 40 mins had a replacement SIM, I purchased a new handset and was able to access money, documents and travel home.
Appalling level of service at hackney, borderline rude, utterly useless experience.
Don't bother unless it's an easy fix for these guys.
8 April 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey David,
I’m really sorry to hear about what you went through, especially given the circumstances of being robbed while travelling. I completely understand how distressing that situation must have been, and I’m sorry for the way your visit to our Hackney store made you feel.
While our stores do have identification requirements in place for replacing SIM cards, I appreciate that this was an exceptional situation and that you were already under significant stress. It’s disappointing to hear that the service you received there lacked empathy or reassurance, and this isn’t the experience we want any of our customers to have.
I’m really pleased, however, that the team at our Angel store were able to support you quickly, get you connected again, and help you safely access your essentials and travel home. I’ll be sure to pass on your positive feedback to them.
If you’d like this experience at the Hackney store to be reviewed further, you can raise this as an official complaint so the appropriate team can look into it. You can speak directly with my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hackney
Hey Nazi,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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