Tracy @ Edinburgh Gyle location went above and beyond to make sure my needs were met. As an international student having to change everything over, there were some obstacles during the sign-up proce... See more
Company replied
Location
Switch locationUnit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ Edinburgh, GB
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See what reviewers are saying
Marc was great in helping me sort out my internet and find a better deal for my SIM, every step was clearly communicated and he was happy for a chat. Very friendly guy who treated his other staff with... See more
Company replied
I had a great experience with Vodafone at the Gyle Centre. It’s my first time using Vodafone, and I was served by Marc. He was very friendly, helpful and professional. He took the time to explain ev... See more
Company replied
Marc was absolutely amazing. Such a great character. Really listened to what I was looking for and successfully managed to get a new phone. Really likeable approachable guy. Vodafone are lucky to hav... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Edinburgh Gyle
Written by the company
Contact info
Unit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ, Edinburgh, United Kingdom
5.0
Excellent
447 reviews
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The stress of choosing and going…
The stress of choosing and going through the process of selecting a new phone and contract was a breeze with the help and guidance of Tracy @ Gyle. She was so helpful and her advice was clear and simple. As a dog lovers, we admired each others dogs, as well as discussing the main subject of phones! I have no hesitation in giving Tracy 10/10 for her expert professional sales advice and very friendly persona. One happy customer!
1 April 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Mike,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hayley behaved in a professional…
Hayley behaved in a professional manner. Helped to problem solve several issues which will improve my experience with Vadafone
1 April 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Steven,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone, Gyle, Edinburgh - great service
Hayley at the Gyle, Edinburgh was brilliant. She helped my daughter and I find the best deals for our upgrades. She was really patient and friendly.
30 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Tracey,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service.
Hayley was patient, professional and friendly helping us with the purchase of a new phone.
29 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Maria,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Callum s was extremely helpful and made…
Callum s was extremely helpful and made buying my daughter her first phone very easy. Gave me lots of options and helped me pick the best plan for her.
27 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great customer experience all round was…
Great customer experience all round was an easy straight forward appointment. Callum dealt with me the entire process and worked well problem solving some issues I had with an eSIM . Skye with explaining the plans the day before, George the assistant manager help out the process with some guidance one my expectation on converting into a LTD account later as I have a brand new start up. And lastly Hayley thank you for helping with the final bits of eSIM tech I needed. Over all amazing team a credit to Vodafone and will be back.
26 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Andrew,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Your representative Skye was extremely…
Your representative Skye was extremely helpful and pleasant
26 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Derek,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Callum and Hayley outstanding
Callum and Hayley went completely out of their normal daily business to assist me with a nightmare scenario of reduced service for complex reasons! Absolutely fantastic service and knowledgeability- coupled with a great deal of patience for my lack of understanding.
25 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Grace,
Thanks for the lovely review and fantastic support for Callum and Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
Friendly, helpful and efficient.
Callum Smith, Gyle store Manager
24 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Judith,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you to Marc for sorting out new…
Thank you to Marc for sorting out new phone contract all dealt with no hassles, options given and provided with deal that met with budget with added tablet included as well. Friendly and efficient service from Marc also. All good.
16 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Helen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Marc was fantastic
Marc was fantastic. I highly praise Marc’s customer service.
16 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Emma,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly and helpful.
Great experience at Vodafone at the Gyle. Hayley sorted everything out and she was friendly and helpful. Explained everything and made us at ease.
14 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Colin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We had a really positive experience in…
We had a really positive experience in the vodaphone shop in the Gyle. Skye Kemsley was absolutely amazing. Super helpful and made everything so easy to understand- especially for someone like me who is not good with technology. She gets a gold star!! Best customer service!
13 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey there,
Thanks for the lovely review and fantastic support for Skye Kemsley.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer Service
George was very helpful and solved my problem very patiently.
11 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Marc from the Gyle store was absolutely…
Marc from the Gyle store was absolutely fantastic! Very personable and informative. If you’re looking for any advice on any of Vodafone’s products Marc is the man.
10 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Tanya,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Callum was friendly
Callum was friendly, very knowledgeable and not pushy in the slightest, he had me upgraded and on my way in no time .
9 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Tracy @ Edin Gyle
Tracy was absolutily fabulous. Cant thank her enough for her patience.
5 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Sheena,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent customer service experience
George at Vodafone Edinburgh Gyle was excellent. He was polite, friendly and so helpful, providing me with clear advice and he gave me all the information I needed to make informed decisions about my device and about changing my contract. Great customer service, thanks George!
2 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Our shop assistant Calum was excellent
Our shop assistant Calum was excellent, very knowledgeable and explained everything in great detail we managed to set up a new mobile plan and home broadband. Very happy with the service provided and would recommend 100%. Thanks Calum...
1 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Lan,
Thanks for the lovely review and fantastic support for Calum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience
Great experience. Marc was helpful and made the whole process really easy
28 February 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Kate,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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