Tracy @ Edinburgh Gyle location went above and beyond to make sure my needs were met. As an international student having to change everything over, there were some obstacles during the sign-up proce... See more
Company replied
Location
Switch locationUnit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ Edinburgh, GB
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Marc was great in helping me sort out my internet and find a better deal for my SIM, every step was clearly communicated and he was happy for a chat. Very friendly guy who treated his other staff with... See more
Company replied
I had a great experience with Vodafone at the Gyle Centre. It’s my first time using Vodafone, and I was served by Marc. He was very friendly, helpful and professional. He took the time to explain ev... See more
Company replied
Marc was absolutely amazing. Such a great character. Really listened to what I was looking for and successfully managed to get a new phone. Really likeable approachable guy. Vodafone are lucky to hav... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Edinburgh Gyle
Written by the company
Contact info
Unit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ, Edinburgh, United Kingdom
5.0
Excellent
447 reviews
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Skye was extremely helpful
Skye was extremely helpful. I was unsure what phone to choose and she not only helped me to find the most suitable one, but also helped me to find an excellent deal on a bundle with a tablet. She was happy to explain the different options available to me and was very friendly and approachable. Wonderful customer service.
14 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Niamh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into the Vodafone Shop at the…
I came into the Vodafone Shop at the Gyle in Edinburgh to upgrade my phone. Callum, the member of staff was very supportive and helpful from the start. He took time to outline all of the options and best deals for me and was very patient in explaining them all and breaking them down. He also showed me the different phones, what they look like and the prices for each. Callum was very helpful, patient and answered all of my questions.
13 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Holly,
Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Marc explained and sorted out my…
Marc explained and sorted out my roaming problem I was having with my visit to Morroco. I had tried vodafone on line but this was not a good experience, where face to face with Marc was 10 out of 10. He was so helpful and went out his way to help me.
13 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Colin,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful staff and issue resolved quickly.
I went in to Vodafone at the Gyle as I had an issue with my I-pad. David was very helpful and sorted the problem. He explained what the issue had been. He was knowledgeable and a very pleasant young man. Thank you David your help was much appreciated.
9 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey David,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was assisted by Callum from Vodafone…
I was assisted by Callum from Vodafone in the gyle center, I received incredible support and guidance, really good at his job.
9 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Jacy,
Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Incredible Experience
George was fantastic. He helped us save lots of money and managed to fix my issues. I'm extremely grateful and would highly recommend this shop.
8 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Ben,
Thanks for the lovely review and fantastic support for George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Callum - Gyle Edinburgh
Callum in the Gyle Edinburgh was excellent. Very knowledgeable and professional, really knew his stuff and got me the deal I wanted.
7 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Customer Service
The sales assistant, Callum, listened to what we wanted, advised us and carried out our upgrades (sim only) in a friendly and welcoming manner. Great customer service and experience.
7 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Elizabeth,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I popped into the Gyle to see if there…
I popped into the Gyle to see if there were any deals for my contract for an upgrade.
I was served straight away with no wait time. Marc served me he was really helpful and talked me through the options and I walked out with a new phone all within 25 mins.
Great service
4 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Debbie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came into store to upgrade phone Marc…
Came into store to upgrade phone Marc was very helpful, friendly and knowledgeable in helping me with my new mobile phone purchase
4 July 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
David was brilliant
David was brilliant , was so polite , listened to what we wanted and helped at every point of the problem solving.
We woukd highly recomend this store to anyone , the other two guys there , dudnt get names were also pleasant and polite the whole time we were in building. Excellent service .
29 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Fiona,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great customer service from Marc!
I sometimes find sorting any phone problems quite stressful. However, Marc at the Gyle was extremely patient and helpful. He fixed the ring time issue and sorted out a new contract for me. He has a very pleasant, customer focussed manner. Great service!
26 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Richard,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Solved my problem quickly
Skye,at the gyle branch Edinburgh was very helpfull and friendly she helped set up my new phone as i had some issues with it.
25 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Tam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Marc and Tracey helped me upgrade my…
Marc and Tracey helped me upgrade my phone. Only downside was the queue in the shop - took 45 mins to be served
24 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Callum was very helpful and even…
Callum was very helpful and even spotted opportunity for an upgrade,great service
24 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Neil,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Help upgrading phone
George was super helpful, helped us upgrade my phone with the best plan even got an ipad for not much more as he helped us manage to get multiple discounts. Would highly recommend, everything was explained to us very clearly aswell!
22 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Lola,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service at its best
I can't fault the experiance i had today I was served by David who was fairly new he was helped by Marc. He was chatty happy and positive and genuinely seemed happy to be there which is always a bonus. The staff around him seemed happy to help when needed. And they were all very knowledgeable. Came in for replacement faulty sim left with a new phone and better deals. Have nothing but praise for this store
20 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Michelle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Gyle Vodafone - Marc
Outstanding customer service from Marc (The Gyle Edinburgh Vodafone) he was friendly, knowledgeable, and went above and beyond to help me. He took the time to ensure everything was sorted which made the whole process easy and stress-free. A real credit to Vodafone. Thank you!
18 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Emma,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Marc at Vodafone Gyle Centre
Marc at Vodafone Gyle Centre provided excellent customer service when we came across some difficulties with my existing account when upgrading my phone
18 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Andreas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
George was excellent today
George was excellent today. Saved me a heap of cash.
18 June 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Callum,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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