I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
Rubel and Jay have been really helpful, patient when I've needed time to process information which is really appreciated and has made this process stress-free. Thank you.
Company replied
I was extremely satisfied with my experience in store with the support and help from Dom he was very welcoming and explained everything clearly. I felt he went above and beyond and nothing was to much... See more
Company replied
Great service from mislo nothing was too much trouble he was very helpful and also transparent, he helped me transfer my data truly an asset
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
272 reviews
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Really friendly customer service
Really friendly customer service. Sid worked hard to try and get me the best deal and was a pleasure to speak with.
16 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Rob,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Ian,
Thanks for the lovely review and fantastic support for Rubel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rubel and Jay have been really helpful
Rubel and Jay have been really helpful, patient when I've needed time to process information which is really appreciated and has made this process stress-free. Thank you.
15 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Karin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly
Very friendly, attentive.
Helpful , not pushy
Good customer service
Thank you Rubel
14 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Heather,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Hamza,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great service! Sid was very friendly, helpful, and professional. Thank you!
7 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Experienced, friendly & helpful staff...
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I would never use half the functions. Jade the sales assistant was helpful, friendly and was happy to revisit any of the information I wasn't sure about. Great experience, I love my new phone 😀
6 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Julie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from all in the Derby…
Great service from all in the Derby store thanks for sorting both my upgrades
6 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Lisa,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Straightforward and able to understand
Straightforward and able to understand
6 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rubel the advisor was very helpful and…
Rubel the advisor was very helpful and professional in his job. Getting us a great deal for phones and broadband.
4 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Rubel, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Great service from mislo nothing was…
Great service from mislo nothing was too much trouble he was very helpful and also transparent, he helped me transfer my data truly an asset
1 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Shamim,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
In store
I was extremely satisfied with my experience in store with the support and help from Dom he was very welcoming and explained everything clearly. I felt he went above and beyond and nothing was to much trouble for him, we was very happy that we saved money and got an extra contract out very grateful of Dom
1 July 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey April,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone update
Dom was really accommodating and helpful. Really thorough and helped me out when I have no clue about phones etc. Really grateful for his time and knowledge
28 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Nic,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent customer service from Jade
19 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Kevin,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have always dealt with jay over the…
I have always dealt with jay over the last 8 years -he has always been so professional helpful in explaining everything to me, getting the best deal for me and my family over the years. I wouldn’t go anywhere else as Jay is a credit to Vodafone.
17 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jade was really helpful and very…
Jade was really helpful and very patient as we had several issues with changing my account. Excellent service very professional and very knowlageable.
13 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb support from instore team…
Superb support from instore team especially Sid transferring from old phone to new. Helped patiently over a couple of visits to the store over succesive days without drawing too much attention to my incompetence !
11 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Graham,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jade was very good exprianced sales…
Jade was very good exprianced sales advisor
Thanks Jade
11 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Graham,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Served by Rubel very good service he…
Served by Rubel very good service he was very helpful and I will be coming back when my contract is up to see him
10 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
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