Vodafone UK - Cardiff Reviews 

223
TrustScore 5 out of 5

4.9

50 St David's Shopping Centre, CF10 2ER Cardiff, GB


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Rated 5 out of 5 stars

Marcus in Cardiff city centre store absolutely fantastic! He went above and beyond for me today and sorted all my issues out straight away. He’s an asset to your buisness. We need more Marcus in the w... See more

Company replied

Rated 5 out of 5 stars

I visited Cardiff Vodafone store this morning. I had booked a Fix and Go repair for my mobile which had charging issues. DAVID, your Tech Guy, said it only required the charging port cleaning which h... See more

Company replied

Rated 5 out of 5 stars

I visited the Cardiff store to query a broadband and a sim only deal. I was served by an advisor named Huw who made the experience effortless and went the extra mile to ensure I fully understood the p... See more

Company replied

Rated 5 out of 5 stars

Keira was very helpful in getting me to buy my new phone.she made what might have been a very stressful experience quite enjoyable.from Elizabeth Jones

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Cardiff

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 50 St David's Shopping Centre, CF10 2ER, Cardiff, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Jamie in Cardiff

Jamie in Cardiff was great with setting up my wifi and SIM cards. Lovely, friendly and efficient. 5 stars

3 September 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Cait,

Thanks for the lovely review and the fantastic support you’ve shown for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marcus in Cardiff city centre store…

Marcus in Cardiff city centre store absolutely fantastic! He went above and beyond for me today and sorted all my issues out straight away. He’s an asset to your buisness. We need more Marcus in the world!

3 September 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Dylan,

Thanks for the lovely review and fantastic support for Marcus.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keira was very helpful in getting me to…

Keira was very helpful in getting me to buy my new phone.she made what might have been a very stressful experience quite enjoyable.from Elizabeth Jones

22 August 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keira was great and made everything…

Keira was great and made everything easy for me and also informed me of a good broadband option i am thinking of taking up. Great service many thanks. Diolch

17 August 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Catrin,

Thanks for the lovely review and fantastic support for Keira.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was greeted by Keira

I was greeted by Keira . And she was helpful and dealt with my questions very quickly and sorted out what I wanted professionally and kindly .

6 August 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey There,

Thanks for the lovely review and fantastic support for Keira.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Voda Fix and Go Tech Guy was great

I visited Cardiff Vodafone store this morning. I had booked a Fix and Go repair for my mobile which had charging issues. DAVID, your Tech Guy, said it only required the charging port cleaning which he did within the hour. My mobile charges perfectly now and it cost less than a third of the cost to replace the charging port, saving me loads.
Many thanks David

29 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Blair,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful customer service was…

Very helpful customer service was patient and understanding, understood our situation and helped us in a way she can, brilliant work.

27 July 2026
Unprompted review
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Reply from Vodafone UK - Cardiff

Hey Victory,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Markus was amazing

Markus was great at the shop today, very friendly and good to talk to, made it super easy to get a new phone contract

26 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Travis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into Vodafone a couple days ago

Went into Vodafone a couple days ago. I was served by Jamie who was very helpful and honest. Everything was made very easy.

18 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Luca,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have been served by Kyle

I have been served by Kyle , he was very helpful and brilliant,
He served me last week and became of his exelaint service I had to come again today to get another line
I was Vodafone customer for years and years I believe Kyle the best Vodafone sales person I have met

21 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Yasser,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Having Jamie as our advisor made the…

Having Jamie as our advisor made the process seamless and easy, even threw in a few jokes and had a laugh

18 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Service!

I visited the Cardiff store to query a broadband and a sim only deal. I was served by an advisor named Huw who made the experience effortless and went the extra mile to ensure I fully understood the process. There was no delays in the service received and I throughly appreciated the lengths Huw took to bring me on board. Thank you Huw! I’ve been welcomed to Vodafone!

11 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Joshua,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

The lady was very helpful and friendly and made our experience comfortable

15 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hi Susan, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was served by Keira

Was served by Keira. She was totally helpful. She went through my options with me. Giving me the best deal I could get for the phone I wanted. Would highly recommend her. When needing assisting

10 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Anna,

Thanks for the lovely review and fantastic support for Keira.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keira

The lady Keira was very informative and answered all my questions and got the exact plan I needed Thank you Keira you are an asset to the team

4 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey hill,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kyle had great customer service

Kyle had great customer service, was very helpful and friendly

3 July 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were seen by markuss today at the st…

We were seen by markuss today at the st David’s store he was truly amazing from start to finish he was able to sort out a new phone for us and a sim deal explained everything from start to finish very professional polity made you feel at ease with his friendly personality he is a complete asset to your company Thank you from a very happy Vodafone customer Mrs Setchfield

12 May 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Wendy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Feedback

Would like to thank Markuss in Cardiff St David’s for all their help after being previously miss advised on the 2 hour phone call yesterday (11/05/2026) he managed to rectify all the issues and more! Credit to your store

12 May 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Melissa,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

took the time to explain my options

Jamie took the time to explain my options and allowed me to save money. He even allowed me to compare with another company. Very professional and friendly service today

1 May 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey Welsh,

Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Jamie for your clear…

Thank you Jamie for your clear explanations. You were fantastic! Really appreciate you taking the time to ensure that we understood

1 May 2026
Unprompted review
Vodafone UK - Cardiff logo

Reply from Vodafone UK - Cardiff

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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