Vodafone UK - Bournemouth Reviews 

Excellent customer service and Good customer experience 👏 from Amy - Bournemouth Branch

Kiara helped us so much . She was polite and went out of her way to help us in every way. It’s always nice when customer service is such a pleasure. Thank you so much !

Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looked after by Sonya who worked tirelessly, patiently, professionally and with empathy to help my parents who are elderly. The new contracts took quite a considerable time to set up but this was not due to Sonya's fault. Throughout she was an excellent example of customer service and my parents left the shop very pleased with their renewal contracts. In a world where branches are closing and human contact is diminishing, Sonya is a worthy credit to this company. Thank you!

Amazing service. Extremely knowledgeable and took her time to explain everything :) looked at the best deals - very happy

Understanding staff member. Helped me practically and emotionally. Really great service

We spoke to Sonya, and she was great, really helpful and got exactly what we wanted right there and then !!!

Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and very knowledgeable\. She made the whole experience easy and pleasant\. Thank you, Andreea, for your outstanding service\!

Sonya what a nice person very experienced and professional went the extra mile for me a true gem

Although there was a queue, staff were efficient, helpful and very pleasant. It was great to be able to speak to someone face-to-face…a rare thing these days!!

Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer service from Lucie! Can’t thank her enough.

Amy was a great help and got me the best deal possible.

I have been with Vodafone for over 20 years. I upgraded my iPhone to a refurbished iPhone. The phone they sent was faulty. I wanted to exchange for a new iPhone as I didn’t want to exchange for another refurbished phone given the lack of care they took to check and prepare the first one. I asked to exchange, after almost an hour on the phone it transpired this wasn’t really possible. So I had to take the phone to the shop. I took an hour to drive there, but they didn’t tell me to take the box. So I had to drive another hour home and back to get the box. When I got home I called Vodafone to ask about cancelling my contract with them, they explained the options but I reflected that this wouldn’t work because I would be without a phone and I have a daughter with complex medical needs and couldn’t manage without a phone. Once I had spoken to them on the phone for almost 45 mins it became clear I would need to take the phone and the box back to the store and continue to exchange. When I arrived at the store they said they could no longer do the exchange as a ticket had been raised for a return. I called Vodafone and was told the ticket could not be cancelled. I then had to purchase the phone outright to avoid having to go away and return again another day. This ridiculous process has taken hours of my time and effort to fix Vodafone’s error. At no point did anyone manage to make the process quicker or easier and I absolutely detest the experience I had over the last few days with this dreadful useless company

Amy is sound af....

Liam did a fantastic job navigating through my tricky request amd I appreciated his proactive initiative to work through it. His colleagues were also quick to assist with some technical challenges owing to system limitations and it was great to see their collaborative spirit.

Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like a hard sale at all at the same time offering some great deals, how do you do that. Anyway switched to vodafone in the end.

Really excellent friendly service from Gary at the Bournemouth store . Looked after us well very friendly and informative. Great customer service

Amy was truly exceptional. In 20+ years as a Vodafone customer she was by far the most helpful, courteous, professional individual I have experienced.

Gary (Bournemouth Branch) was very, very helpful with issues I had with my iPhone. His care & concern to my situation to resolve things was above & beyond.
I very much appreciate his service & happy to give 5 stars.

Lovely service from Amy today, I got a fantastic deal from her

We had a wonderful experience at Vodafone in Bournemouth today. Sonia, the advisor who helped us, was incredibly kind, polite, professional, and efficient throughout our visit. She took the time to help us with everything we needed and made the whole process easy and stress-free.

Her customer service was excellent, and we really appreciated her patience, friendly attitude, and professionalism. Sonia is a real credit to the team, and we would definitely recommend visiting this store. Thank you so much for all your help, Sonia! 😊