Vodafone UK - Borehamwood Reviews 

211
TrustScore 5 out of 5

4.9

2 Keystone Passage, Shenley Road, WD6 1AE Borehamwood, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more

Company replied

Rated 5 out of 5 stars

Carl (the name of the staff member who helped us) was empathetic, honest, genuine and patient. Gave us all the explanation we needed, broke down everything to a T, and made it feel like he genuin... See more

Company replied

Rated 5 out of 5 stars

First class service from Vodafone at Borehamwood. I visited yesterday afternoon to cancel one contact and to set up a new one and was met with courtesy, help and professionalism all round. I was serve... See more

Company replied

Rated 5 out of 5 stars

Have been a Vodafone customer for yonks (30+ years) and have been into this store on many occasions for various things. Today I went in to get some help with sorting out a technical issue with my wife... See more

Company replied


Company details


Contact info

  • 2 Keystone Passage, Shenley Road, WD6 1AE, Borehamwood, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(211)

40,846 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sabrina in the Borehamwood branch was…

Sabrina in the Borehamwood branch was brilliant with my upgrade transaction. 5 stars

11 August 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Rob,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sabrina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service. Everything was explained in detail. Carl was very helpful.

11 August 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

"Hey Rosina,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Sabrina was really friendly and…

Sabrina was really friendly and helpful. Sorted me out really quickly. Very satisfied

10 August 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Natalie ,
Thanks for the lovely review and the fantastic support you’ve shown for Sabrina
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina is absolutely amazing!!

Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will no longer be doing my contracts or renewals anywhere else’s

8 August 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Elen,
Thanks for the lovely review and fantastic support for Sabrina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was having issues with my driver app…

I was having issues with my driver app for many years no one could get it to work I have visted many times and no one could solve it and today i thought let me try again along came mustafa sorted it within minutes im over the moon give the man a pay rise he deserves every penny im so thrilled

22 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Anthony,
Thanks for the lovely review and fantastic support for Team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Vodafone Borehamwood for your…

Thank you Vodafone Borehamwood for your fantastic customer service. I lost my SIM card and you were able to get me a replacement within minutes.

21 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Daniel,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina is amazing

Sabrina is amazing. She helped me with services issues. I would recommend her for her help and advice.

14 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Jacqui, thank you so much for your wonderful review and the amazing support you’ve shown for Sabrina, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Saif and Carl was really helpful

Saif and Carl was really helpful. Sorted my Sim card with a great deal as well as saving me £20 a month.

9 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina was a good laugh...mind you she…

Sabrina was a good laugh...mind you she was in sales for a long time 🤣

5 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mustafa has been very helpful and…

Mustafa has been very helpful and helped me resolve issues ive had with my device. Great customer service

18 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Dina,

Thanks for the lovely review and fantastic support for Mustafa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina was very helpful

Sabrina was very helpful. She explained everything to me. I am very happy with my new phone.

14 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Laraine,

Thanks for the lovely review and fantastic support for Sabrina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mustafa provided a great and efficient…

Mustafa provided a great and efficient service when upgrading to a new phone. Everything was made clear and would highly reccomend.

13 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Craig,

Thanks for the lovely review and fantastic support for Mustafa. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saif was really helpful

Saif was really helpful. Helped me choose a good deal on iPhone 17 pro. Much appreciated!

10 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Florentina,

Thanks for the lovely review and fantastic support for Saif.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Saiful

Excellent service from Saiful. Highly recommend.

9 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly and competent in helping me with my issues.

26 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Liviu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent. Very knowledgeable. Friendly and patient.

9 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Kelly,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Met Will at the Vodafone Borehamwood…

Met Will at the Vodafone Borehamwood store. What a fantastic gentleman. Told him my phone issues and in seconds he fixed it. Highly professional. Anyone needs any help with a phone, go see Will!

4 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in the change providers to…

Came in the change providers to vodaphone, all staff were very polite, informative and helpful with sorting my new sim out, would definitely recommend to anyone wanting to join.

3 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Will,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will is a real treasure

Will is a real treasure

Will from the Borehamwood was very professional, patient and charming whilst fixing my technical issues. A real treasure to Vodafone. Highly recommended.

3 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Farahnaz,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Such an welcoming place.

27 April 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look