Vodafone UK - Barnsley Reviews 

363
•
TrustScore 5 out of 5

4.9

15 The Mall, Cheapside, S70 1SB Barnsley, GB

•

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Rated 5 out of 5 stars

My experience today in Barnsley shop was excellent Fiz was calm and very patient with explaining everything with regards our contract and device. He has wide range of knowledge of all products. He... See more

Company replied

Rated 4 out of 5 stars

Went in today to sort internet out for my daughter. Dan was very knowledgeable about the products (even with me being a 3 customer from before the merge). He was professional and definitely made thing... See more

Company replied

Rated 5 out of 5 stars

Dan at the Barnsley Branch was amazing across 2 days. I originally went into Vodafone to add a device plan to my account as a birthday present, the process was smooth. The following day, I returned to... See more

Company replied

Rated 5 out of 5 stars

Zak helped me this morning after a rubbish situation of having my phone stolen, I walked in feeling very stressed but Zak made me feel at ease almost immediately. He sorted out moving my phone number... See more

Company replied


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  • 15 The Mall, Cheapside, S70 1SB, Barnsley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

363 reviews

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4.9

All reviews

(363)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Today's experience was brilliant Emma…

Today's experience was brilliant Emma was very knowledgeable on what plan was best for me

26 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma was very helpful and a pleasure

Emma was very helpful and a pleasure

26 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Roy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashley was very professional and…

Ashley was very professional and friendly with sorting out my upgrade

25 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Misfit,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashley has been great sorting out my…

Ashley has been great sorting out my problems, very patient and helpful

23 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma was so good and helpful maid…

Emma was so good and helpful maid update lng my phone very easy

23 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hi Gail, thank you so much for your wonderful review and the amazing support you’ve shown for Emma, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 4 out of 5 stars

Broadband

Went in today to sort internet out for my daughter. Dan was very knowledgeable about the products (even with me being a 3 customer from before the merge). He was professional and definitely made things easy. Excellent service

22 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Tony,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Dan in the store was amazing. He managed to get me and my daughter an excellent deal. Very happy customer. Very good customer service

18 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Lucy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 Star

Emma was very helpful.

17 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Chelsie,

Thanks for the lovely review and fantastic support for Emma. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very patient and took time tonexplain…

very patient and took time tonexplain everything in details. you have to have patient to work here but Fiz was Excellent 10/10

16 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Shirley,

Thanks for the lovely review and fantastic support for Fiz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from emma

Good service from emma

16 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Sam,

Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Isabelle explained…

Great service by Isabelle explained everything in details and got me good deal

15 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey David,

Thanks for the lovely review and fantastic support for Isabelle.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from dan

Great service from dan. Everything sorted and explained. Good communication.

14 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Vicky,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I've been in touch store and saw Jane…

I've been in touch store and saw Jane and she gave me all information I needed and I will be back in October
Jane is very kind and helpful

12 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey,

Thanks for the lovely review and fantastic support for Jane.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone

Having emma sort me out with a new phone, been a great time, very funny, bubbly and ways helping

11 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Been in store with my husband for a…

Been in store with my husband for a upgrade seen jane excellent service

11 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Dawn,

Thanks for the lovely review and fantastic support for Jane.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Fiz very helpfull and…

Great service by Fiz very helpfull and everything explained very well

10 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Raluca,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My phone was broken and the staff…

My phone was broken and the staff member jane helped me get sorted with a new phone and to retore my settings

9 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey Donna,

Thanks for the lovely review and fantastic support for Jane.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Would get a minus if it was…

Would get a minus if it was possible.Just wanted to clarify what my contract plan includes prior to going to cyprus via the app..not the clearest wording bordering on downright contradictory so made the mistake of calling into a store to speak with a human
Advised that the info on his screen directly contradicts what the app states and tried selling me home broadband whilst in the store.
I then called 191 which was my second mistake ,spent 15 mins banging my head against a wall after finally getting to chat with what i assumed was a real human who then had the nerve to turn the chat into a sales pitch!!!
As soon as i can get out of this contract i will be doing so.Customer support is abysmal .

9 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hi Mike. This is certainly not the level of service we aim to provide, and we appreciate you bringing these issues to our attention.

If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Vodafone

Rated 5 out of 5 stars

Excellent customer service

Was helped in store today by dan, would highly recommend him as he is very knowledgeable and friendly, making the whole process of upgrading my phone easy.

5 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excelent servise by Emma x

4 September 2026
Unprompted review
Vodafone UK - Barnsley logo

Reply from Vodafone UK - Barnsley

Hey John,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Emma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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