As always at Altrincham store had a 10 out of 10 experience. I am Visually Impaired (Blind) and they always make me feel welcome and helpful. 5 star
Company replied
Location
Switch location116 George Street, WA14 1RF Altrincham, GB
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See what reviewers are saying
Ibz helped me out on reducing my bills and also helped me to get a new device cheaper than what i was already paying.
Company replied
Called in today to sort our contracts, myself husband & my son. Experienced absolutely fantastic service from Josh he was so helpful, we managed to sort everything out for us. He explained every... See more
Company replied
Ibz was amazing and a massive help when looking for a new phone today. He was patient , respectful and informative. He’s also a super nice guy! I couldn’t recommend him enough if you’re in the Alt... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Altrincham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
116 George Street, WA14 1RF, Altrincham, United Kingdom
4.9
Excellent
164 reviews
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Cannot cancel my broadband !
Cannot cancel my broadband !
I can tell them my account details, I can tell them my Bank details (with the date my direct debit is payed) I can tell them how long I have had an account, land line number ....
Speaking to them on my Vodafone mobile!!
But because I cannot remember my pin, can't cancel my account.
Abysmal!!
Just returned from a journey to Vodafone shop (George Street Hove) the dimwit there says he cannot do it. My broadband contract expired a long time ago so I literally have no option but to just cancel my direct debit. A company as insignificant as Vodafone would not make a scratch in my credit rating.
Thank you for the reply Vodafone but typically the links don't work.
27 September 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hey John, if you have forgotten your PIN you can request it to be reset by sending us some photo ID. You can do this through this link 👉 https://www.vodafone.co.uk/securityreset/ If you have anymore questions please reach out to my team using one of the links below:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Fabulous Customer Service from Marfia…
Fabulous Customer Service from Marfia and Anton! A very warm welcome, seamless upgrades and honest and detailed answers to all my many questions. We’ve been coming to Altrincham branch for many years and will 100% continue to do so - many thanks Team Vodafone.
20 September 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi there,
Thanks for your review for Marfia and Anton. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Marina has been so knowledgeable
Marina has been so knowledgeable, kind and patient with me.
Her customer service is exceptional.
15 September 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Cari,
This is lovely feedback for Marina. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jake was very patient with us
Jake was very patient with us. He made sure he understood our specific needs very clearly before he made recommendations. It was a long drawn out process but he kept explaining what was happening.
13 September 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Riana,
Thanks for sharing your fabulous feedback for Jake. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Marifa and Anton was very helpful and…
Marifa and Anton was very helpful and sorted our contract very quick.
12 September 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Rauf,
This is a great review for Marifa and Anton. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Marifa was very helpful and helped me…
Marifa was very helpful and helped me to transfer my contact to a new phone. She is 5 star employee.
7 September 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Jana,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I t into vodaphone as I'd been…
I went into vodaphone as I'd been advised my plan was ending. A new cheaper deal was arranged the next day I received an email from trustpilot thanking me for my review. The advisor had written her own 5 star review using my email. I also later discovered that the same advisor had signed a more expensive agreement forging my signature. With help from my family it was all cancelled.hopefully I won't have any more nasty surprise.....
5 June 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hey Lynda,
Thank you for leaving us a review and letting us know about your recent experience. This is not the kind of journey that we want any of our customers to have. We take this kind of situation seriously and will need to investigate this further.
Please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl so that we can gather some more information and details to help get this fully investigated.
Thanks,
Vodafone Social Media Team
Frozen Phone and New Phone
Great Customer service by Marifa unfreezing my old phone and setting up my new phone.
6 September 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Mike,
Thanks for the excellent review! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great help from Cory in the Altrincham…
Great help from Cory in the Altrincham branch! Lots of advice and options.
Highly recommend
19 August 2024
Unprompted review
Fantastic service today from…
Fantastic service today from Kuljeet.Thank u!
11 August 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Louise,
Thanks for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great help from Cory and Kuljeet
Great service from Cory and Kuljeet for my new sim and phone transfer.
7 August 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hey Rita,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely excellent service both with…
Absolutely excellent service both with queries about my old phone and today as I was upgrading my phone. Thank you
1 August 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Claire.
It's great to hear about your recent experience and feedback. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Store Visit
It was a really quick and clear process. Cory was friendly and made things easy to understand. I’m so glad I came in store! Would highly recommend.
13 July 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Brendan,
Thank you for your review and feedback for Cory.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Marifa was really great. She was very friendly and helped me even when things were failing. I wish everyone was like her in customer interaction! Thank you so much. 😄😄
5 July 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hello, Ribhav,
We appreciate you taking the time to leave a review on the positive experience you had with Marifa, and we're glad she got everything sorted for you.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Lovely staff very knowledgeable very…
Lovely staff very knowledgeable very helpful.
17 June 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi William,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful service
Very helpful service. Everything fully explained. Didn't feel pressured. Got a good deal.
14 June 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Jennifer,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
I came in for a upgrade
I came in for a upgrade, Marifa was so helpful and friendly
Thank you
5 June 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Lynda. Thank you for your review for Marifa. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cory at Vodafone Altrincham was very …
Cory at Vodafone Altrincham was very helpful setting up my new phone & adding screen protector.
Very good customer service 👏
1 June 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Sue,
Thanks for the great feedback! Don't forget to check out the VeryMe section of your online account for exclusive offers.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Amazing experience - Altrincham store
I upgraded my phone by going into Vodafone store in Altrincham. I was greeted by Cory & Anton who were both extremely professional and helpful. We were offered complimentary drinks and nothing was too much trouble for either of them. The experience was very pleasant and I walked out of the store with an amazing deal. Cory was really knowledgeable and went through all of the options with me. I’ll definitely be back in the store again next time I need an upgrade! Thank you Cory & Anton
4 May 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi there,
This is amazing to hear! Thanks for taking the time to share this positive feedback with us. We're delighted you found a great deal! Thank you for choosing Vodafone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Thank you to Cory and Anton for our new…
Thank you to Cory and Anton for our new phone great service
3 May 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Jack,
Thanks for sharing your fabulous feedback for Corey and Anton. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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