Richard was incredible helpful! Our son moved to Aberystwyth for uni from the US and required a UK eSim. Richard went above and beyond to sort us, clearly explaining every aspect, best approach, and c... See more
Company replied
Location
Switch location3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed to upgrade my phone. So I went to the Vodafone shop in Aberystwyth. Abbi served me and was excellent. She was amazing and her patience was fantastic, I'm not very technical and her help and... See more
Company replied
I had problems switching from Three to Vodafone. I did not receive my SIM card card and could not sort my issue through the chat or or the Vodafone website. I called in to my local Vodafone shop and e... See more
Company replied
Went into store with my mil who, after a stroke, is struggling with her smart phone. Wanted something simple so she can make a phonecall and the odd text. Steven listened to her needs and then offered... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Aberystwyth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom
4.9
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abbie upgraded me to a higher data plan…
Abbie upgraded me to a higher data plan for a better price! She was helpful and I'm very happy with the service.
29 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Richard and Vodaphone Aber for the win!
Richard was incredible helpful! Our son moved to Aberystwyth for uni from the US and required a UK eSim. Richard went above and beyond to sort us, clearly explaining every aspect, best approach, and cost. He also offered some wonderful bits of local knowledge that we're super helpful in terms of settling in. Can't recommend Richard and Vodaphone Aber highly enough!
16 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I needed to upgrade my phone
I needed to upgrade my phone. So I went to the Vodafone shop in Aberystwyth. Abbi served me and was excellent. She was amazing and her patience was fantastic, I'm not very technical and her help and advice was terrific. I can only pass my thanks on to her and the rest of the team in the Aberystwyth store. In all I would recommend the store in Aberystwyth and will continue to give them my custom going forward without hesitation.
16 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Richard was very knowledgeable and…
Richard was very knowledgeable and listened to my requirements. He didn’t try and sell me something I clearly didn’t want. Simple, quick and effective, many thanks.
17 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey there,
Thanks for the lovely review and fantastic support for Richard. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Knowledgeable and professional
Richard was very knowledgeable and helpful in setting up our account. As a fellow international student at the university he shared all kinds of local information with us. It was a very pleasurable and professional experience. Thank you!
16 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Nichole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aberystwyth
Hey Geraint,
Thanks for the lovely review and fantastic support for Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great people and great customer service
Great people and great customer service
8 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone shop visit
We visited the Vodafone shop in Aberystwyth yesterday the 3rd of September 2026.
We needed some advice and the staff there, Nicola and Steven were extremely helpful and solved my problem.
3 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Elisabeth,
Thanks for the lovely review and fantastic support for Nicola and Steven. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
I needed to renew my broadband contract and I was served by Richard. He quickly found me a very competitively price deal. He was efficient, methodical and quick and I left happy with my new deal Thanks
2 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Anna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional service for a vulnerable customer
Went into store with my mil who, after a stroke, is struggling with her smart phone. Wanted something simple so she can make a phonecall and the odd text. Steven listened to her needs and then offered her 2 options - flip phone or bar phone. After some consideration, she opted for the bar phone. Steven couldn't have been more helpful. Brilliant service, patient and courteous. Mil is currently with a different provider but is now moving over to Three. :)
2 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Teresa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful
Steven at Aberystwyth store was friendly and very helpful. It's good to have a local store where you can get 1:1 help
3 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Kasblue,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve was a massive help in sorting my…
Steve was a massive help in sorting my new airtime contract out, thank you!
3 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Ceri, thank you so much for your wonderful review and the amazing support you’ve shown for Steve, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
I had problem switching from Three to…
I had problems switching from Three to Vodafone. I did not receive my SIM card card and could not sort my issue through the chat or or the Vodafone website. I called in to my local Vodafone shop and explained my problem to Matt the store manager. He was superb. Patient, clear and he kept on the issue until today when he got it sorted when nobody else could be bothered. I cannot praise the store staff at Aberystwyth highly enough- especially Matt. Without exception the staff at Aberystwyth are knowledgeable, friendly , endlessly patient and helpful. Thank you
2 September 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into store as my upgrade my due
I came into store as my upgrade my due, I dealt with Nicola who was very professional and polite and sorted it all out for me and made the experience very easy, thank you very much.
31 August 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Dennis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!
I came to store after losing my phone in the sea, Abbie managed to find me a great deal which allowed me to leave the store with a new phone on the same day. Thank you Abbie!
25 August 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey there,
Thanks for the lovely review and fantastic support for Abbie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into the store to get some advice…
Came into the store to get some advice on what to do regarding my next phone, Nicola was extremely helpful and friendly 10/10 service.
27 August 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Emma,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Nicola.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Where to begin!
Where to begin!!
I came into the Aber store after having some issues trying to resolve something over the phone with Three/Vodafone. Matt the store manager blew me away with his customer skills, honestly the best customer service I've EVER had in my life (and I trained people in customer service), his rapport was excellent and it genuinely felt like he cared about my situation and the outcome. Today Matt was my hero and changed a frustrating situation into a blessing. 🦸
Oh and Steve was awesome too, thanks Steve!! I found that the team there had such a great vibe.
Thank you thank you thank you 🙏🙏
25 August 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Poppy,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Matt and Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steven the Vodafone sales assistant was most helpful and the information he gave me was very helpful.
Information I received was very helpful.
19 August 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey BRIAN,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Another great experience in your…
Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank you Michelle
10 August 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Pete,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Richard explained everything clearly…
Richard explained everything clearly and was very friendly and professional
17 August 2026
Unprompted review
Reply from Vodafone UK - Aberystwyth
"Hey Jeffrey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.