More.com Reviews 40

VIP ticket without view! Scam!

Went to the ABBA tribute experience in Athens Peristeri tonight.
It was just appalling.
So bad acoustic , bad sitting arrangements, un-organized sitting staff, and although it was a long and narrow hall, the stage was in the far left, leaving 1/3 of the viewers with a neck problem.
Shame on the organizers.

I bought tickets for a show. I paid. Everything seems fine. Tomorrow I wake up. My tickets were cancelled.

Apparently they sent an email to you after paying for your tickets that you have to pay their service fee (separately) no more that 3 hours after buying the tickets. I lost my seats because of this.

Never used a service like this before where you make two separate payments.

Also their customer support closed the conversation even though he could see I was typing..

Ofc middleman services like this offer comfort but as you see this is questionable.

Instead try and buy tickets directly from the show. Services fees quickly stack up either way.

It's a scam. Do not use this method for buying tickets. Find another way.

They sell tickets for other organisers. After the concert I had bought tickets for got postponed to a date I was no longer at the place of the concert and could not attend, they referred to the organiser providing me with an email address no one seems to be checking or replying. I wish I had read the other customer opinions first and would not trust more.com again or recommend it.

Addition 16.12.2025: After their reply in November I sent them the requested information on the mentioned e-mail address but never heard back after that either.

My car code order

I bought four tickets for the musical Chicago in Bucharest through more.com, which was supposed to take place in January 2025. Three days before, I received an email from People Entertainment Group (peoplepresents.com) saying that the show had been canceled. Almost seven months have passed and I haven't received any money back. In April, after many emails, they replied that the refund had been processed, but the money never arrived. I asked them to provide me with details about the refund so that I could check with my bank, but they ignored my messages. In the future, be careful with such websites.

Very expensive service fee!! I paid 9€ fee! I’ve got account but I wasn’t able to fund my wallet to pay less fee, since their system(which is the same in both cases) couldn’t process the transfer to my wallet which has less fees(I tried 4 times) but when I paid directly with the card which had €9 fees, it was processed immediately… I wonder why theatres don’t use another ticket provider. It isn’t even a good one…

Got tickets for Chicago the musical. Got canceled 2 months ago and i still haven't got my money back. There's no way to contact them, the chat of the website is a robot who can't help and no one is answering emails

THE WORST SERVICE. IT'S ALMOST 2 YEARS SINCE NO REFUND.

In my case I ve had a good experience overall for the past year, booking casually theater tickets in Greece

They charge extortionate amount of money for the bookings. For one booking they wanted to charge me €8.40.

1) E-mail takes about 4-5 hours to be answered (obviously I am talking about communication within their working hours), but I guess that's understandable. Haven't tried the phone to be honest, but there are other reviews about that as I see...
2) Completely useless chatbot, not providing with what you want
3) After talking with a representative through live chat, I got a solution to my problem that did not work
4) Website very problematic, every time a different issue to encounter; generally problematic software I could say, the first time I made the reservation (it was a "book and pay later" reservation, which was then automatically cancelled, after a specific period of time passed) I did not get a verification email
5) High commission fees for booking tickets. They actually "make" you use their viva wallet this way, to avoid paying the commission (no, I am not going to, and guess what? I am going to book the tickets this time & pay the commission, because that's the only solution I have in the moment - the "book and pay later" option vanished, so I can't even pay a reduced fee through a viva spot; one of their website's issues you see - but next time before deciding to go to any show or whatever, I am going to check whether there is any other booking option other than that, and if not: you guessed it, no booking! I can live without viva, no big deal)

Bought tickets through more.com for a boat trip only to get a message that tickets have not been issued.
Their customer service operates only MON- FRI from 10-6pm and after having waited a whole weekend I was told they have no view of ticket purchases and that I would get an email.
Bot not responding - card charged for the whole amount.
Simply unacceptable service

Nightmare website and customer service. I was told two completely different things from two different people, who also seem totally oblivious how bad their service and website is. I was even told to contact the chat and that I would be served by an assistant. After becoming a member (for what reason? I had supposedly booked already my tickets) I am faced with a system that only gives me ready made answers to questions I am not interested. Is there no quality control at all in Greece? Is anyone seeing these bad reviews or even care? So sad..

I'm very close to call that site a whole scam system. I purchased 6 ticket for a live concert. The gig did not happen (and was never planned to happen according to the venue). They refunded me more than 6 months after the cancellation (after a dozen of emails to the customer service and the live entertainment agency planner). But they kept the booking fees (1.20 EUR per ticket) to themselves, quoting their T&C that this is not refundable. That means that they got free cash for 6 months + net profit on the booking fees for an event that is pure fiction. Run away!

The company's help desk and support is not professional. We sent email to support group for clarifying the difficulties while registering and the answers were irrelevant to our questions.
I could write so many more problems but I really don't think it would make a difference for that company.
They need to hire people answering personally to complex issues that cannot be solved by live chat because people should not be on line for hours and just when one is first on the line then the systems kicks him out saying a ridicule excuse...
Everyone has no time to waist on their problematic call, help and support center!!!!

Application does not seem to be user friendly enough. No crystal clear instructions to distinguish between the creation of personal and business accounts. I tried to purchase some tickets for a concert and followed the VivaWallet option assuming I would be creating a personal account but have been unable to do so. I have also been unable to change or delete the created account.

I have booked many times and everything worked as it was supposed to be.
I am writing this review because i see many bad reviews, and in my opinion it depends in the competent body who has the responsibility to organize the concert tickets, the seats etc. and not the intermediary publisher’s responsibility.

The service fees are ridiculous! 7,5 euros to book 3 concert tickets...