Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
Company replied
Easy booking, with phone call follow up with a dedicated person. My dedicated person was Madhav. He was very polite, friendly and nothing was too much trouble. He made the booking process easy & stra... See more
Company replied
Company details
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
The holiday was great but the best bit was that every time any of our group called Viva… every single agent was very polite and helpful. Would definitely recommend them
3 July 2026
Reply from Viva Holidays
Dear Daksha,
Thank you for your kind review! 😊
We're delighted to hear you had a great holiday and that our team provided polite and helpful service every time you contacted us. Your recommendation means a lot to us and motivates us to continue delivering excellent customer service. ✈️🌴
We look forward to helping you plan your next holiday!
Warm regards,
Team Viva Holidays
Vicky was very patient and helpful
Vicky was very patient and helpful. All questions answered and happy to help in any way he could.
2 July 2026
Unprompted review
Reply from Viva Holidays
Dear Jeanette,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vicky was patient, helpful, and took the time to answer all of your questions. Providing exceptional customer service and ensuring our customers feel supported throughout their booking journey is always our priority. ✈️✨
Your kind words mean a great deal to us, and we'll be sure to share your lovely feedback with Vicky. Thank you for choosing Viva Holidays. We hope you have a fantastic holiday filled with unforgettable memories!
Warm Regards,
Team Viva Holidays
Pankaj is the agent who is looking…
Pankaj is the agent who is looking after my tour up coming . He is very helpful and quick in replying my questions .
1 July 2026
Unprompted review
Reply from Viva Holidays
Dear Deepa,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Pankaj has been providing you with excellent support while looking after your upcoming tour. It's great to know that he has been helpful and quick to respond to all your questions. ✈️
Your kind words mean a lot to us, and we'll be sure to share your feedback with Pankaj. Thank you for choosing Viva Holidays, and we wish you an amazing trip filled with wonderful memories! ✨
Warm Regards,
Team Viva Holidays
Family trips- one of a kind
We booked a family trip to South East Asia in Easter 2026 via Viva Holidays, gathered an amazing experience.
And just now booked a week trip to Corfu and Albania.
Both these trips are booked via Pankaj, and he has been very very helpful and considerate. Wish all the best to Pankaj.
2 July 2026
Unprompted review
Reply from Viva Holidays
Dear Deependra,
Thank you so much for your wonderful review! 😊
We're thrilled to hear that you've had such a great experience booking with Viva Holidays. It's fantastic to know that Pankaj was able to assist you with both your family trip to South East Asia and your upcoming holiday to Corfu and Albania. 🌍✈️
Your kind words about Pankaj's helpfulness and consideration mean a great deal to us, and we'll be sure to pass along your lovely feedback to him. Thank you for your continued trust and support—we truly appreciate it and hope both of your holidays are filled with amazing memories! ✨
Warm Regards,
Team Viva Holidays
Nikhil has been very helpful once again…
Nikhil has been very helpful once again in finding us the exact itinerary for a Greek island hoping holiday
1 July 2026
Unprompted review
Reply from Viva Holidays
Dear Matt,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Nikhil was able to assist you once again in finding the perfect itinerary for your Greek island-hopping holiday. 🌴⛵ It's great to know that his dedication and attention to detail helped create the ideal trip for you.
Your kind words and continued trust mean a lot to us. We truly appreciate your support and hope you have an incredible holiday filled with unforgettable memories ✨
Warm Regards,
Team Viva Holidays
First experience, hope to do more.
This was our first experience of using Viva holidays and we arrived here from a booking with Secret Escapes. A lovely lady called Kritika who was our contact, was helpful and efficient from the get go, and she did everything in a timely manner, was very polite and helpful. I would use this holiday company again without doubt.
30 June 2026
Unprompted review
Reply from Viva Holidays
Dear Nick,
Thank you so much for your wonderful review! 😊
We are delighted to hear that your first experience with Viva Holidays was such a positive one. It's especially rewarding to know that Kritika provided you with helpful, efficient, and timely assistance throughout your booking journey. We take great pride in delivering excellent customer service, and your kind words will certainly be shared with her. 🌟
Thank you for choosing Viva Holidays through Secret Escapes and for placing your trust in us. We truly appreciate your recommendation and look forward to helping you create many more memorable holidays in the future. ✈️🌍
Warm Regards,
Team Viva Holidays
Just booked Italy trip
Just booked Italy trip - Milan lake como and Venice . Assisted by Rahul who was excellent . Rahul took all the pressure away , arranged everything , and I have just received all the travel documentation . I can now just look forward to the trip without any worries or stress due to Rahul. Highly recommend Rahul
29 June 2026
Unprompted review
Reply from Viva Holidays
Dear Aine,
Thank you so much for your fantastic review! 😊
We're delighted to hear that Rahul provided such excellent service and made the booking process smooth and stress-free for you. It's wonderful to know that he was able to take the pressure away, arrange everything for your Italy getaway, and ensure all your travel documentation was delivered promptly.
Milan, Lake Como, and Venice are truly amazing destinations, and we're thrilled to be part of your travel journey. Your kind words and recommendation mean a great deal to Rahul and the entire team. ✈️🇮🇹
We hope you have an unforgettable trip filled with incredible memories, beautiful sights, and wonderful experiences!
Warm Regards,
Team Viva Holidays
Magnificent Vaibhav
Magnificent, Vaibhav should be running for prime minster :) . He really understands customers and the level of knowledge is superb. I have now booked many holidays with him and looking forward to booking the next one for far away adventure in April 27.
If you want a holiday asked for Vaibhav.
28 June 2026
Unprompted review
Reply from Viva Holidays
Hi SK,
Thank you so much for your fantastic review! 🌟😊
We're thrilled to hear about your wonderful experience with Vaibhav. Your kind words and continued trust mean a lot to us, and we'll be sure to share your feedback with him. We're excited to help you plan your next faraway adventure in April 2027! ✈️🌍
Warm regards,
Team Viva Holidays
Vicky and Viva Holidays are Great
Vicky was a very helpful, knowledgeable and attentive agent and this company will do the best to make sure the multi city trip is the best for your needs. Cannot recommend them highly. Easy to transact online with the human connection to guide you.
28 June 2026
Unprompted review
Reply from Viva Holidays
Hi Elizabeth Ann,
Thank you so much for your wonderful review! 🌟😊
We're delighted to hear that Vicky's knowledge, attentiveness, and support helped make planning your multi-city trip a smooth experience. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words to Vicky. ✈️🌍
Warm regards,
Team Viva Holidays
Fast responses
Fast responses, easy booking process, friendly staff. bikram sorted us out very quickly.
25 June 2026
Unprompted review
Reply from Viva Holidays
Dear Maddy,
Thank you so much for your fantastic review! 😊
We're delighted to hear that you found the booking process easy and enjoyed our fast responses and friendly service. It's especially wonderful to know that Bikram was able to assist you quickly and get everything sorted efficiently. ✨
Your kind feedback means a lot to us, and we'll be sure to pass your compliments on to Bikram. We hope you have an amazing trip and look forward to helping you plan another getaway in the future! 🌴✈️
Warm Regards,
Team Viva Holidays
Very good process for communication and…
Very good process for communication and Bikram was very helpful assisting with booking my holiday
26 June 2026
Unprompted review
Reply from Viva Holidays
Dear Lisa,
Thank you so much for your wonderful review! 😊
We're delighted to hear that you had a positive experience with our communication process and that Bikram was so helpful in assisting you with booking your holiday. Providing clear communication and excellent customer service is something we take great pride in. ✨
We'll be sure to pass your kind comments on to Bikram, who will be thrilled to know that his assistance made a difference. Thank you for choosing us, and we hope you have a fantastic holiday! 🌴✈️
Warm Regards,
Team Viva Holidays
Bharat was a great help for me
Bharat was a great help for me, he was patient and very helpful
22 June 2026
Unprompted review
Reply from Viva Holidays
Dear Jesus,
Thank you for your wonderful feedback! 😊
We're delighted to hear that Bharat provided such patient and helpful service throughout your experience. We’ll be sure to pass along your kind words to him, as recognition like this means a great deal to our team. 🌟
Thank you for choosing us, and we hope you have an amazing trip ahead! ✈️🌴
Warm Regards,
Team Viva Holidays
Very easy, very helpful and great company to book with
Harsha made booking a holiday very easy, very quick to respond to any questions and very helpful. Had all of our vouchers and confirmations within 24hours.
I would book again through this company.
21 June 2026
Unprompted review
Reply from Viva Holidays
Dear Katie,
Thank you so much for taking the time to leave such a wonderful review! 😊
We're delighted to hear that Harsha made the booking process easy and stress-free for you. Providing quick responses, helpful assistance, and ensuring all vouchers and confirmations are delivered promptly is exactly the level of service we strive for.
Your kind words and recommendation mean a great deal to us, and we're thrilled that you had such a positive experience. We look forward to helping you plan your next getaway in the future! ✈️🌴
Warm Regards,
Team Viva Holidays
Pretty decent package holiday but expensive with limited support and engagement
We booked a holiday to Romania with Viva Holidays and recently returned from the trip.
Overall, we enjoyed the holiday itself and had a good time in destination. However, our experience with the booking process and the level of service provided left us disappointed.
After confirming the booking, we received the travel documents but did not have any further proactive contact or support before, after or during the trip.
We also had concerns regarding aspects of the booking, including an additional charge applied when changing a flight option. In addition, during the booking process we discussed the hotel accommodation in Brașov and understood that we would be allocated a 4-star room within the hotel. However, on arrival we were placed in a 3-star room which had more limited facilities and access than expected (for example, no lift access and no in-room safe). While the hotel itself is rated as a 4-star property overall, the room allocated did not match what we believed had been agreed during the booking conversation, as we had specifically discussed this situation.
In addition, shortly after making the booking, we compared the total cost of the package against independently booking the same flights, accommodation, and car hire. Based on prices available at the time, the difference was approximately £400.
While we understand that package holidays involve supplier rates and service fees, in our view this additional cost was not reflected in the overall experience received, particularly in terms of the level of communication and customer support before, during, and after the trip.
We raised these concerns with Viva Holidays and received a detailed response explaining their pricing structure and booking process. While we appreciate the response, we were ultimately not satisfied that our concerns about the overall experience and value were fully addressed.
Based on our experience, we would encourage future customers to carefully review what is included in the package and consider the level of support they expect when booking through a travel agent, and whether this represents good value compared to booking independently.
31 May 2026
Unprompted review
Reply from Viva Holidays
Dear David,
Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed your holiday in Romania and had a wonderful time at the destination, although we are sorry that certain aspects of your experience did not meet your expectations.
We appreciate your comments regarding communication throughout your journey and understand the importance of providing reassurance before, during, and after travel. Your feedback has been shared with our team as we continually review and enhance the service we provide.
With regard to your accommodation, we would like to clarify that the hotel booked was a 4-star property, in line with the Proposal Agreement and the package you purchased. However, it is very unusual—and something we have rarely encountered—that the hotel allocated a room within a section offering more limited facilities, such as no lift access and no in-room safe. While the hotel itself remained a 4-star property overall, we completely understand why this particular room allocation did not meet the expectations discussed during the booking process. We are raising this matter with our supplier to better understand why this occurred and to help prevent similar situations in the future.
We also acknowledge your comments regarding the overall value of your package. As outlined in our previous correspondence, our package pricing reflects not only the travel components but also supplier agreements, financial protection, and the services provided throughout the booking process. We appreciate that you may have found alternative arrangements independently; however, we respect your perspective and thank you for sharing it.
We have reached out to you privately to discuss your experience further and, as a gesture of goodwill in recognition of the unusual circumstances surrounding your room allocation, we hope to restore your confidence in travelling with Viva Holidays in the future.
Thank you once again for your feedback. We genuinely value your comments and hope to have the opportunity to provide you with a seamless holiday experience on your next trip.
Warm regards,
Team Viva Holidays
Vaibhav who was the agent assets to your company
Vaibhav who was the agent, I felt wanted to please the customer and find the best details and agenda for us.
He was calm, polite and very professional.
He made me want to buy the holiday from the company. At all times he explained the companies means of caring before and during the holiday.
I feel relief that this agent cared and has reassured us our holiday will be magical.
He definitely is an asset to the company.
20 June 2026
Unprompted review
Reply from Viva Holidays
Hi Maria Nicolaou,
Thank you so much for your kind words 😊 We’re delighted to hear that Vaibhav provided you with such a calm, polite, and professional experience.
It’s wonderful to know he was able to reassure you and help you feel confident about your holiday with us ✨ We truly appreciate your feedback and will make sure it’s shared with him—it will mean a lot!
We’re excited for you and hope you have a truly magical holiday ahead 🌍✈️
Warm regards,
Team Viva Holidays
Professional
Vaibhav supported us over several days/weeks to plan a multi-city trip to North America. He was always very patient, professional and calm. Vaibhav was very responsive to messages and we spoke over the phone on the day of payment to run through the entire trip in detail to ensure that it was accurate.
17 June 2026
Unprompted review
Reply from Viva Holidays
Dear Jonathan,
Thank you for taking the time to share your experience with us.
We are delighted to hear that Vaibhav provided you with professional, patient, and responsive support while planning your multi-city North America trip. We understand that organizing a complex itinerary requires careful attention to detail, and it is wonderful to know that Vaibhav took the time to guide you through the process and ensure everything was accurate before finalizing your booking.
Your kind comments regarding his professionalism, calm approach, and dedication to customer service are greatly appreciated and will be shared with him personally.
Thank you for choosing Viva Holidays. We truly value your trust and wish you an incredible journey filled with memorable experiences.
Best regards,
Team Viva Holidays
Holiday booking
Booked our upcoming holiday with our agent Deep, booking process went smoothly, they were very friendly and helpful, we’ve just received our holiday documents via email, we are excited to go on our trip, thanks so much 👍
18 June 2026
Unprompted review
Reply from Viva Holidays
Hi Bev,
Thank you for your lovely review! 😊
We're delighted to hear that Deepmala made your booking process smooth and enjoyable. We'll be sure to pass on your kind words to her.
Thank you for choosing Viva Holidays. We hope you have a fantastic holiday and create lots of wonderful memories! ✈️🌴
Warm regards,
Team Viva Holidays
Fantastic service - Pankaj was a superstar!
Pankaj looked after me from my very first phone call last year as I wanted to plan a twin centre holiday for a special celebration. He was extremely helpful and planned our flights, transfers, hotels, train tickets and ferry tickets. It was all very smooth and we were delighted with everything. I would definitely use this company again - they were fantastic!
31 May 2026
Unprompted review
Reply from Viva Holidays
Dear Vanessa,
Thank you so much for your wonderful review! 😊
We're thrilled to hear that Pankaj was able to assist you from the very beginning and help create the perfect twin-centre holiday for your special celebration. It's great to know that all aspects of your trip—from flights and transfers to hotels, train tickets, and ferry arrangements—came together smoothly and met your expectations.
Providing a seamless and memorable travel experience is what we strive for, and we're delighted that everything went so well for you. Your kind words and recommendation mean a great deal to us, and we'll be sure to share your feedback with Pankaj. 🌟
Thank you for choosing us, and we look forward to helping you plan another fantastic holiday in the future! ✈️🌍
Warm Regards,
Team Viva Holidays
Excellent company to deal with
Excellent company to deal with. Vicky was really helpful and polite and managed to get us a great price for additions to our trip.
18 June 2026
Unprompted review
Reply from Viva Holidays
Dear Gail,
Thank you for taking the time to share your wonderful feedback! 😊
We're delighted to hear that Vicky was able to assist you in a helpful and professional manner while securing a great price for the additions to your trip. Providing excellent service and value to our customers is always our goal, and it's fantastic to know that your experience reflected that.
Your kind words will certainly be passed on to Vicky, who will be thrilled to hear your appreciation. ✨
We truly value your support and hope you have an amazing trip ahead! 🌍✈️
Warm Regards,
Team Viva Holidays
AVOID at all (extra) costs
AVOID! I've tried to book with them twice in two years (through Secret Escapes) and they have refused to honour the price on both occasions. On both occasions they wanted to increase the price by around £400 and blamed the change in price on an "update error" both times having originally framed the increase in price as offering "better flights", which I declined and they still wanted to increase the price on the original flights. They are still yet to email confirmation that they have actually cancelled my latest booking.
My original review was first flagged as 'not from a real customer' to which I provided customer reference number (despite the fact they could check name and email address in their system). My review was then removed because I gave my opinion about their business practice.
12 March 2026
Unprompted review
Reply from Viva Holidays
Dear David,
Thank you for taking the time to share your feedback. We are sorry to learn that you were disappointed with your recent experience.
Holiday packages are subject to live availability and price confirmation at the time of booking. As flight fares and hotel rates are controlled by third-party suppliers and can change rapidly, there are unfortunately occasions where the original package price is no longer available when our reservations team attempts to secure all travel components. In such circumstances, customers are always advised of the revised options and are under no obligation to proceed.
Having reviewed your latest enquiry, we can confirm that no booking was ultimately confirmed, and a cancellation request was submitted on 23 April 2026 before any travel arrangements were secured.
We appreciate that this situation has been frustrating, particularly given your previous experience, and we sincerely apologise for any disappointment caused. Whilst situations of this nature are uncommon, customer feedback is extremely important to us, and we continually review our processes to further improve the booking experience wherever possible.
Warm regards,
Team Viva Holidays
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