I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more
it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more
We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more
Company replied
Company details
Written by the company
Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.
Contact info
London, United Kingdom
- sales@vitaminplanet.co.uk
- www.vitaminplanet.co.uk
4.1
Great
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping dept is terrible
Shipping dept is terrible, invoices have wrong cost on shipment causing serious delays having to contact shipper to correct price twice!!!!
16 April 2021
Pleased with how easy it was to order
Pleased with how easy it was to order
Pleased with product
Order came quite promptly
16 April 2021
It is very hard to request return from…
It is very hard to request return from them. The shopping experience is so bad, I will never buy anything from them again.
16 April 2021
Great service
Fast delivery , great quality product. I càn already feel the difference in my body's health.
15 April 2021
the product is ok but delevery isnt
15 April 2021
5 stars Excellent
15 April 2021
The item i ordered arrived in good…
The item i ordered arrived in good time, was very reasonably priced, and used minimal packaging for the shipment. Mo complaints. I'll order from Vitamin Planet again!
15 April 2021
Good quality product delivered rapidly.
15 April 2021
Advertised baby formula..
Advertised baby formula... Ater one week from original order (and Chasing delivery dates and times) I was told it wasn't in stock (why advertise this specific product?) a big let down for my newly born Grandaughter, and an embarresed Nanny.,
15 April 2021
Good selection and good service.
15 April 2021
I happy with my purchase .
15 April 2021
Thank you to Vitamin planet for great…
Thank you to Vitamin planet for great service and value
15 April 2021
Angry
I have to wait long time for you to ship my order, and your response is really slow, sometime even not answer my question. Really angry
15 April 2021
Delivery Needs Speeding Up!
Product and price good. Order took rather longer than expected to be delivered.Difficult to contact seller.
15 April 2021
My order was delivered on time and in…
My order was delivered on time and in good shape.
15 April 2021
SCAM- THEY TAKE YOUR MONEY, SEND A FAKE SHIPMENT ORDER & ITEM NEVER ARRIVES
This is a SCAM website. very well set up. I ordered hair oil and I still after a month have not received it. They sent out a text with a fake tracking order number. PLEASE DO NOT BUY FROM HERE! SAVE YOUR MONEY AND GO TO A LEGIT WEBSITE.
9 April 2021
Unprompted review
Reply from vitaminplanet.co.uk
Hi Millie,
I'm very sorry that your experience shopping with Vitamin Planet has not met your expectations. I can assure you, that we are a genuine company and have many happy customers. The majority of our orders are shipped using Hermes who provide us with the tracking codes. Please could you email info@vitaminplanet.co.uk and we will investigate this for you and offer either a replacement or refund if your order is lost.
Kind Regards,
Katie
Good price
Good price, efficient service and well packed glass items, received in one piece! What more could you ask for.....!!
7 April 2021
Reply from vitaminplanet.co.uk
Thank you for taking the time to leave a review Mrs Burch. Your feedback is very much appreciated.
This company have very poor customer…
This company have very poor customer service, or shall I say no customer service. I have place an order for honeycomb slab and I have not received it. They have taken my money from my account but they have not send my order. I have been trying to contact them but both email and customer service number they provided in their site doesn’t work. I have been scammed!!! PLEASE DO NOT ORDER FROM THIS COMPANY! They are SCAMMERS ! They will take your money but will not deliver your order.
15 February 2021
Unprompted review
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!! Really disappointed. I ordered four boxes of Organix baby muesli yesterday. I have not received any email confirmation or order number. Nothing at all.
My credit card has been charged.
I tried to log on to track the order and as I do not have an order number, I can't log on.
I then emailed the address provided... I received an email back stating that the ADDRESS HAS NOT BEEN FOUND.
Cannot believe I have been scammed like this!! Do not order from them!
5 February 2021
Unprompted review
Reply from vitaminplanet.co.uk
Hi Yasmin,
We are sorry that you did not receive your order confirmation. I can confirm that our customer service team sent you a copy of the email with your order details and your order should be with you shortly.
Awful Customer experience
Placed an order online, paid, but no order confirmation. Waited and waited but nothing. Tried calling their number, voicemail to say no agents available and ability to leave a voicemail which I did. No reply after a few days. Emailed them and got a reply to say my order is now unavailable and will refund me in 3-5 working days. So having now lost a number of days, I'm back to finding what I need and awaiting my refund. An online experience to avoid in my opinion.
17 December 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.