VistaPrint NL Reviews 

I have been a Vistaprint customer since January 2022. UK one.

I have always known to recieve excellent products with minimum hassle and if issues arise as is normal, they are quickly resolved. Hoewever my recent experience on 3 items I placed orders for on the 6th of October has been so traumatic and stressful because of the consistent generated replies that are given, the Inconsistencies of information each agent saying different things and the poor efficiency in resolving a query I am wondering if the company had become outsourced.

I never experienced anything like what I have from 8th of October until present and I am writing on Trustpilot in the hopes a different team to the customer service team reads this hopefully a supervisor or a line up manager where by I can email and send all the transcripts and emails and discussions with agents that includes 7 phone calls to resolve a simple printing issue.

The generic replies in the chat, emails, replies to reviews on orders while "very polite" are incredibly unhelpful givfalse reassurance as each agent almost robotically repeats the same routine apopogises profusely then offers to issue a replacement or just goes ahead orders a replacement and if it was past the delivery date issue a merchant credit this repeats instead of solving the issue by getting to the root of the problem it has become over scripted almost machine like. This is actually wasteful for the company issuing replacement automatically without investigation of why printing on 3 items ordered at different times for same design came faulty instead of just robotically replacing it . A replacement which arrived for 1 order still had sane issues for the replacement so not resolved . You would think instead of agents just reordering replacement which costs the actual company and is wasteful and a lazy approach to query solving and to efficiently actually resolve queries requires actually listening to what the customer is saying , without making the customers repeat themselves like a broken tape recorder reaching the patient limits because the agents keep doing the same approach for a problem and their approach is not fixing the issue. Each agebt mechanically does the same process described above hoping for a different outcome. The outcomes haven't changed. A supervisor needs to look how the team in charge with being the first port of call for the company deals with customer queries. Politeness loses its merit if the problems are not being solved a customer shouldn't be chasing an order for 20 days with no resolution in sight. That is poor efficiency.

I have spent a great part of 2 hours yesterday evening composing an email for the orders that were botched up and I have to say I physically became unwell due to the incredibly inefficient repetitive way things are a supervisor really needs to look at how the customer service agents process queries you have agents in your company giving incorrect information basic things like where printing is done i had at leadt 3 different answers to what the reason for one ordef being delayed 3xs in production abd arriving 8 days past the original delivery date questions ard skirted around generic or contradictory reasons are provided confusing customers and additionally at keast 3 of the agents i have dealt with did not to actually listen to what i was saying. It's truly a shame what has happened to a company that i havd valued enough the quskity to have been a loyal customer for nearly 4 years in January 2026.

It is so dissappumting as over 90 units of this item have been ordered from 2022 until June 2025 and in the month of October 2025 every possible wrong experience I have ever had with any company has occurred within one order.

I am a small business and i depend on each customer i have whose value respect and trust i have gained through integrity and fulfilling orders I have sadly not been able to fulfill orders for repeat customers not through any fault of my own but a complete poor handling of my queries when i had for 10 Days requested escalation to avpid further delays to customers who have this item previously and were sadly disappointed. There have been many many issues from start that I wish a supervisor to actually investigate how this query was handled. It has been an extremely disappointing experience 2 customers remain without a product and as do I products ordered on 6th of October and even the replacement issued remained with major printing issues. I could understand if it was a new product but this is am item designed on the Vistaptint design tool specifically for the personalised mugs and has had over 90 units ordered previously why suddenly all these issues? Where did the highly skilled and efficient team that used to respond to customers resolving quickly go?

Mieke H did an excellent job transferring my design from the US site tot the NL site, so I did not have to redesign it all over again. Amazing, thanks Mieke!

I just started a business and was devastated when I messed up my business cards. Totally user error, and VistaPrint didn't have anything to do with it.

I emailed to see if their return policy had any room in it for cases like these, and they came back with one of the best customer care experiences I've ever had!

They redesigned the order for me and shipped the new order out to replace the old one. The customer care rep, Carmen, was incredibly kind and helpful and I'm so grateful she could help me fix what I screwed up!!

The service was fast and efficient, happy with the order

1. The quality of my business cards are low, despite requesting premium paper. They feel flimsy. Absolutely not value for money.

2. The cards were delayed in production.

since 2020!

Vistaprint has been my absolute go-to for all my printing needs for years. From my everyday business cards to flyers and posters for the first biggest gathering of Den Bosch, The International Day of Yoga, 21 June 2025 the quality is always exceptional, and I can always count on their delivery being perfectly on time.

A special shout-out for their incredible work on my first big event, International Day of Yoga. I can safely say from first-hand experience that even for a big event, their quality was top notch. The flyers, vibrant A1 posters around Den Bosch looked fantastic and the flyers were just perfect.

Beyond the products, their customer service is wonderful. Every time I've called, the team has been extremely helpful, supportive, and friendly, making my work feel valued and taken care of.

I love their services, I love their prices, and I am so happy to see them growing. I tell everyone about Vistaprint and will continue to be a customer for years to come. Cheers!

Great service! when there is a problem it will be solved immediately and satisfying.

Contacted Vista for an order to deliver to us before placing the actual order.

We needed it delivered to Denmark before or on the 19th. or alternatively to Germany on the 22nd.

II was informed that I could call in 2–3 days in advance to change it

When I contacted Vista it was suddenly a problem, and it couldn’t be fixed due to VAT rules which I understand, but it is not harder to fix than do a credit and a new invoice with the right destination.

Even better is that they write the answer to me and ask me to reply if I have any concerns from a do_not_reply email address.

Just sad that they can’t be trusted.

I have send an email and received an answer and solution very quickly

I ordered printing cards for my son and I paid extra for quick delivery. On his birthday I received a message that the cards will not be delivered today and my order was cancelled. They promised to return money, but now there is no way I can print these cards, unfortunately.

I love the quality of the cards! They look beautiful and the fast service is really good. Well done!

I had an issue with the delivery (nothing related to the Shop that's amazing) and Veerle provided me the best customer assistance ever! Highly recommended.

They made a mistake with printing a card. Offered to reprint it, and then made the same mistake. Now I missed my deadline. If something went wrong with printing an order, that's fine, it can happen, but don't just press the print button again and expect a different result.

There was a mistake in my order, so i called the company by phone. I got help really fast and everything was quickly solved. Shipping is also very fast, and i really do recommend ordering from Vistaprint.

Great experience! Super easy to order, design and end product looks and works amazing.

Great, speedy service as usual

Album is super mooi
Snelle en perfecte levering

VistaPrint are always friendly and service minded, and they work with you to make sure you receive a quality product! I am very happy with their service and products.