VistaPrint USA Reviews 

RE: Order LXJR5RLC

I am beyond frustrated with the terrible customer service I received from Vistaprint. Let me break it down.

On September 18, our business was invited to an event happening on September 26. So, I jumped on a chat with a representative around 3:30 PM Central Time to see if I could order some extra brochures and business cards, asking if they could arrive by September 24. They assured me it was totally doable, so I placed my order right away. Later that day, I submitted another order for a flyer, thinking it might be okay if it arrived after the event.

I kept tracking my orders, hoping everything would be fine. Then, on the evening of September 21, I saw that while the business cards were on track, the brochures wouldn’t arrive until September 28—way too late for the event. I was livid! I called customer service immediately, and the rep said he would get back to me. Guess what? I never heard a word!

So the next day, I called again and spoke to a few different reps. They were nice enough, but they couldn’t help at all. They informed me that my business cards wouldn’t ship until the brochures were finished, which was unacceptable. I demanded a refund and asked to speak to a supervisor.

A supervisor finally called me back, and I was hoping to resolve this mess. But when I started explaining everything that had happened, he flat-out accused me of LYING about my text conversation on their "chat" system! HE CALLED ME A LIER!! (VisaPrint, PULL THE TAPES!) And, how ineffective VP text/chat system must be that I was texting the customer service rep from my cell phone, SAME NUMBER as the account! He claimed he couldn’t find any record of it with my phone number or my account! Seriously?!

After wasting hours on the phone with customer service reps who were friendly but completely ineffective, I’ve decided WE WILL NEVER use Vistaprint again. Their customer service is clearly a disaster; the reps work from home and can’t efficiently connect with their team or solve problems. Save yourself the headache and find a better option. I’m sharing this so others don’t have to endure the same nightmare I had.

I had difficulty finding a previous order--my husband's business cards--that I need to reorder. I apparently ordered them as a guest instead of on my account. I had no order number and could not find the original email confirmation. The customer service associate on the help chat, Mary Grace B, performed a miracle and found the original order with the sparse information I was able to provide. She also helped me connect the project to my VistaPrint account so this won't happen again.

I screwed up my order inadvertently.... and received the wrong card in the mail. Then I had a hissy fit and they calmed me down, fixed my order, and generally exposed me as a complete idiot.

Thank you VistaPrint USA for your help

Very helpful. Great products. They will make sure you are satisfied!!!! Customer service was excellent!

Absolutely stunning A-board. ordered it and it arrived ahead of time with amazing printwork. Wouldn't go anywhere else

I made an ordering mistake and Amy went above and beyond to make me happy. I provided some feedback on an order where I didn't look closely at the size (just looked at the photo) and our employees were disappointed in the product. I really didn't expect anything - maybe a coupon for next time. Amy reprocessed the order correctly for me. I really appreciate you going above and beyond! 10/10 Customer Service

Maya was the person who assisted me and gave great suggestions. The knowledge and customer service was outstanding!!!

Estrael was amazing and worked diligently for my issue and very professional in dealing with the compliant. it always feel good to come back to vistaprint as there is very good customer experience.

Awful experience. Placed 1 total order consisting of 2 items. Upgraded shipping on the order to receive by a certain date. After it processed, only 1 item showed the faster shipping. Spoke to an agent, they stated you only paid the faster shipping for 1 item. Im sorry, it's "1 order" so if the order had 5 items, you have to pay 5 fee's! And the agent had extremely poor costumer service. Instead of just stating.. You would need to pay an additional $10 or so .. She requested I have to cancel the order and resubmit a new one! I used them for all my business needs, and didn't even use the 15% off coupon I have ... I will look elsewhere from now on

Its a terrible Customer service. They cancel your order for No reason and they want you to reorder worst quality products with higher pricing. Not recommended at all and stay a way from this company.

Great experience...I had an update that I needed to make and the process was easy and quick.

Ordered business cards on 9/2 and as still waiting to receive 4 days after the projected delivery date. Missed being able to pass out at an important event. So don't expect anyone at Vistaprint to care.

The designers make all the difference, transforming my blah design into something out of this world. Even when you think you have a good design, ask the designers to improve your ideas and let them use their professional skills. It’s free. It’s Vista Print all the way for me. Thank you.

Customer Service is by far the best at Vistaprint. Everyone makes mistakes but they are always quick to make your order whole and are friendly and accessible.

I am used to doing things on my own and rebelling against advice from my superiors and it wasn’t working the way I expected. Then Shaneika was able to redirect me in a time of need. She was able to provide insight and see the value of the vision that I have for this project. During the duration of the conversation her customer service was outstanding! As I patiently waited on the arrival of the order, I have to publicly thank the person that help me look at adventure in a new dimension. Also I will have my team move forward with vistaprint for future projects. Thank you Shaneika for your expertise, boldness, and willingness to help me!

John B was so helpful! He was informative about the policies and helped me resolve an issue we had with printing quickly and easily. I was stressed over it, but he was helpful and got it fixed! Customer service was great.

I have ordered from vista print before and it was amazing product. I recently ordered and had an issue. The customer support was phenomenal! It was easy to reach a live chat, they were friendly, more than helpful and got to the root of the problem in a very short time. It was hassle free and I couldn’t be happier. I will continue to shop here for all my printing needs. Highly recommend!!

Harvey was amazing, my 9rder was completely wrong, and they replaced it same day free , no charge. I absolutely recommend

John Lhoyd L was our chat assistant, and he was outstanding. VistaPrint's service is not only excellent, but if the order has any issues,s they are prompt to fix them. I am very happy.

I received my order and the image was quite blurry. I called to inquire about a reprint and connected with an amazing service rep name Shantoy. She was professional and pleasant and went right into action to correct the issue. She made attempts to correct the image and when she was unable, she escalated the issue to her design team. Ultimately, she stayed connected to the process until a successful image was received and loaded for the reprint. Her thoughtful approach was great and I am thankful for the service she provided.