Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
Company replied
I had a great experience at Virgin Megastore in Dubai Mall, especially thanks to Hiya. After visiting Virgin Mobile and not getting the help I needed, Hiya was amazing and went out of her way to sort... See more
Company replied
I appreciate the hospitality, the reliability and speed of customer service I' ved received from your staff, Ms. APRIL of Marina Mall. All details she mentioned about the deals are now I'm enjoying. L... See more
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Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.5
Excellent
5K reviews
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Fixing the issue
Thank you so much to Melgren from marina mall for fixing my issue about my sim card, she's very kind and polite staff. Highly recommend this staff.
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Joulian, thank you for your kind feedback! We’re glad Melgren at Marina Mall was able to help resolve your SIM card issue with such kindness and professionalism. -Karen
During our experience in the Mall of…
During our experience in the Mall of the Emirates one of the sales team named Roland approached and assisted us in getting our Virgin Mobile Sim.
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi RonVictor, thank you for sharing your experience! We’re glad Roland at Mall of the Emirates was able to assist you with getting your Virgin Mobile SIM. -Karen
Very good service by Taswwar lulu al…
Very good service by Taswwar lulu al barsh
Everything was fast and easy
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Emil, thank you for your feedback! We’re glad Taswwar at Lulu Al Barsha provided fast and easy service. -Karen
Issue of data connection.
Hey there just want to thank your staff named maria, I came in alwahda mall to visit your kiosk for some reasons that i cant use my data and call. She assisted me smoothly until she resolve the problem of my sim and data connection. Big thanks
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Lara, thank you for sharing your experience! We’re glad Maria at Al Wahda Mall was able to assist you smoothly and resolve your SIM and data issues. -Karen
Best experience I had so far with a telecommunication company
In my last visit to Virgin Mobile Al wahda mall, I had an excellent customer service delivered from a highly qualified agent named Ahlam, She was attentive, patient, and kind while serving me. She has solved my problem and offered me a good plan I couldn't reject, my overall experience was Excellent, keep up the good work, Thank you
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Kyle, thank you for your wonderful feedback! We’re thrilled to hear that Ahlam at Al Wahda Mall provided attentive, patient, and kind service, and helped you find a plan that suited you perfectly. -Karen
I visited marina mall abudabi miss…
I visited marina mall abudabi miss srishti she is excellent her job and very professional at her work.....👍👍
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Shabanaadeel, thank you for your wonderful feedback! We’re thrilled to hear that Srishti at Marina Mall Abu Dhabi provided excellent and professional service. -Karen
Its Nice To Avail in Virgin Marina mall…
Its Nice To Avail in Virgin Marina mall All Staff Are Nice Specially Mr. John. Its A Good Expicience
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Ariel, thank you for your kind review! We’re glad you had a good experience at Virgin Marina Mall and that John and the whole team made you feel welcome. -Karen
I love to buy in Virgin Marina Mall,and…
I love to buy in Virgin Marina Mall,and the staff is so accommodating (April),
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Jamaica, thank you for your kind words! We’re happy to hear you love shopping at Virgin Marina Mall and that April was so accommodating. -Karen
Asghar khan his a great person his…
Asghar khan his a great person his explaining are so amazing & can understand very easy
ASGHAR KHAN
MCC MALL
VIRGIN MOBILE UAE
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Talha, thank you for your wonderful review! We’re glad to hear that Asghar Khan provided clear, helpful explanations and made everything easy to understand. -Karen
Had and shoib in dcc are amazing in the…
Had and shoib in dcc are amazing in the customer service they helped me a lot
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi there, thank you for the great feedback! We’re happy to hear that Had and Shoib at DCC provided amazing customer service and were able to help you so much. -Karen
Mirdif City Centre
Asghar is the man to meet. Very helpful and honest advise. Ended up getting 2 sim cards and broadband.
21 November 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Mujtaba, thanks for the great review! We’re glad to hear Asghar was so helpful and offered honest advice. Enjoy your new SIMs and broadband and let us know if you need anything else. -Karen
Farhan is excellent
Farhan is friendly, efficient and exceptionally professional. He did not try to sell me something I did not want and listened to my every request. He was the most helpful customer service representative I have seen and dealt with while looking for a network provider.
5 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Alix, thank you for your kind review! We’re thrilled to hear that Farhan provided friendly, efficient, and professional support. If you need anything else, we’re always here to help. -Karen
Aziz helped me set up my new iPhone
Aziz helped me set up my new iPhone. He was extremely knowledgeable & patient with the process. Excellent customer service!!
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Eleanor, thank you for taking the time to share your experience. It’s wonderful to hear that Aziz made setting up your new iPhone straightforward and stress free. Your feedback truly means a lot to us. If you ever need anything else, please feel free to reach out. -Pauline
Delivery guy Rajesh very helpful and…
Delivery guy Rajesh very helpful and best service
He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge Reyaley helpfull to virgin and I show is name in reviews every customer giving him best reviews. You did great job man Rajesh….. virgin mobiles must give to Rajesh best position
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Prakash, we appreciate your detailed feedback. We’re really glad to hear that Rajesh was helpful and gave you great service. It means a lot that you took the time to highlight his patience and effort when dealing with the SIM activation issue. If there’s anything else you need, please don’t hesitate to reach out. -Pauline
I received excellent assistance from…
I received excellent assistance from Eisha Tariq at the Fujairah branch. She has strong product knowledge and explained everything very clearly. She dealt with me patiently and kindly, and because of her professional customer service, I decided to purchase the plan. Outstanding service
28 November 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Reem, we truly appreciate your feedback. Happy to hear that Eisha Tariq at the Fujairah branch was so patient and clear when answering your questions. It’s wonderful that her knowledge and kindness gave you confidence to go ahead with the plan. If you need anything else, please feel free to reach out. -Pauline
Arshad from Lulu Muweilah
Arshad from Lulu Muweilah
Good customer support
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Aneesh, thank you for your feedback! We're glad to hear that Arshad from Lulu Muweilah was able to assist you and provide good customer support. -Karen
Excellent service from Adeel
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Saroj, thank you for sharing your experience. We’re happy to hear that Adeel provided you with excellent service. Please feel free to connect with us if you require any more help. -Pauline
Mr.Adeel and Mr.Christen from Lulu…
Mr.Adeel and Mr.Christen from Lulu quasis provided me an outstanding support.very professional and quick response highly recommended
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Rajan, thank you so much for your feedback! We’re delighted to hear that Mr. Adeel and Mr. Christen from Lulu Quasis provided outstanding support. - Karen
Today I come at virgin mobile lulu…
Today I come at virgin mobile lulu hyper market al barsha and meet with Mr Hamza he is such a great salesman I'm impressed with his expertise and he make things easy for me. I am a happy customer with virgin mobile.
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Sushil, thank you so much for your wonderful feedback! We’re delighted to hear that your visit to Virgin Mobile at Lulu Hypermarket Al Barsha was a great experience and that Mr. Hamza was able to assist you so smoothly. -Karen
Really very good service and explaining…
Really very good service and explaining for Home internet. Thanks Raheel .
4 December 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Rasheed, thank you for your feedback! We're glad to hear that Raheel provided very good service and explained everything clearly about Home Internet. - Karen
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