Virgin Games Reviews 

I have spent a lot of money on this site and one nothing but what really got me was the promotion of summertime bonanza it state if you deposit £5 you are eligible for there promotion. However this was not the case. I will never play on here again if I could upload a picture of the conversation I would

never seen a stupid withdrawal proof of id photo taken outside of house holding passport ,utility bill,and photo of debit card used to make a deposit.yet when you open account and deposit no id proof required.i only forfeited a small withdrawal amount [ am not the only person who has also forfeited monies.beware do not open account with virgin games

50 spins on bonsai dragon slot and not 1 single winning spin. rip off site

Can't understand the bad reviews from my experience it's been good decent app fast withdrawals good games. Problem with alot of people is they don't understand what volatility is they automatically complain about the RTP yes it's gone down a little but you can still win you just have to play the right games. I've programmed these games for over 20 years and the reason why you're not winning as much is because the volatility is cranked way up now in alot of the games. Thumbs 👍👍 up.

Win lose or draw the app is so poorly made it turns your phone into a furnace

Embarrassing from one of the biggest companies on earth

This is a scam website. I play at several online casinos and virgin games is the only one I have never ever won at after depositing several thousand pounds over the last year or so. If it was like other casinos I would sometimes win. I don't expect to make a profit every time I play or even my money back, but I can honestly say I have never ever won at virgin games. Not once. I've never actually had a balance above my deposit. It is a total scam.

Do not join this site. They just take your money. £50 on slots, nothing back. 6 weeks later, £50 on exact same game and nothing back again at all. Closed account permanently. They're a con.

Worst site ever you may as just give them money and not play because your be lucky to get the bonus rounds on the goonies 2 or any money whatsoever from it.And all customer service say is it’s normal

Back from a breakbonuses when your lucky enough to gwtet one are.poor. lots and lots of no win spins. Shocking. Dont look for jackpots never happen. Used to be a brilliant site now pure greed. Shame the vaeiety.of games is good. Back on break

Scam never registered and play RTP is very poor no chance to win big money,is only one way lost all money big Bonanza box is joke if spend 500 In box waiting for you 5 or 20 pounds really........

I've been with Virgin Games since 2013, and it's genuinely sad to see what the platform has become.

Back then, it felt like a real community. The chat rooms were lively, players interacted, loyalty was rewarded, and there were plenty of incentives that made you want to log in and be part of the site. It wasn't just about gambling—it was about the experience and the people.

Over the years, those features have slowly been stripped away one by one. The community aspect has all but disappeared, loyalty rewards have been reduced, and many of the fun extras that kept long-term players engaged have been removed. What was once a bustling, enjoyable platform now feels like little more than a cash grab focused solely on profit margins.

I understand businesses need to make money, but it feels like every change has come at the expense of the customer experience. The things that made Virgin Games stand out have gradually been taken away, leaving a much less enjoyable site than the one many of us originally joined.

After more than a decade as a customer, it's disappointing to say goodbye. There were a lot of good memories here, but sadly the platform today bears little resemblance to the one I signed up for in 2013.

Farewell, and thanks for the memories.

Honestly my friend played on here and so did I, my friend put £600 on and honestly her biggest win was £24 😂😂😂 I’ve closed my account they have done much worse to me almost £4000 down on site the worlds a scam and gambling is even worse there’s no such thing as luck now it’s litrally manipulated they are greedy and I hope they get there license taken honestly. It’s absolutely sick on how these treat there customers been fined before I can’t wait for the day they get shut down.

The site has really went down hill , box bonanza 60p was most I’ve won , the monthly prize pick almost nothing every month , never ever had the elephants on fluffy favourites and hippos have disappeared too … I’m not a sore loser , but its definitely not fair play anymore … this is last month I’ll be playing and then I’ll close account …
Whatever happened to Virgin games ? Definitely odds stacked against you … I’m not chasing loses , I’ll be putting money to good use from now on …

I just wish I rwad reviews on here before I chased my losses. The return/win rate is diabolical and needs looking into!

Been playing with virgin for a long time and the monthly free picks always been so good but over past few months have been awful what are virgin doing, only winning 10p at a time and then end of the month winning 80p this is ridiculous. This has happened since they changed the monthly free picks. Virgin needs to do better to keep loyal customers

Their RTP rates are absolute nonsense. Betting £10 should in theory return at least £9, but instead, I got £0.80. How do they get away with this?

The most disgusting site imaginable. They are fraudsters with rigged games. YOU cannot win. Whatever you deposit will dwindle away to nothing. It's time this was raised in Parliament. Like the PPI scandal this is fraud and deception on a grand scale.

If I could give 0 stars then I would. Joined the site as was told it’s a good one, paid £10 to receive 200 free spins to find that my account was shut down due to me shutting another site down. I asked for a refund but was told no cos I spent it. Watch out for this site, big CON

Do not touch the in house rouelette on Virgin Games, "Virgin Live Roulette". Betting on 27 & 11, sudden "disconnection", first time such issue before or since, reconnects exactly after the next spin completed... Result 11.

Only 2 players, obvious they could not afford to pay out so cheated the customer.

Good thing only £20 lost playing rigged nonsence.

DO. NOT. TOUCH.

Rigged site reported to the Gambling Commission and sent proof