Won £25 on Crazy Time. After showing i had won it disappeared and never went to me. On history casino does NOT even show that i played it!! Customer service say can't assist and support at tech say... See more
Company replied
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See what reviewers are saying
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more
Company replied
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more
Company replied
I've had a few wins and losses with Virgin Bet but I was okay with that. Now the reason gave it a 1 star , I had recently had a big win and now all of sudden I can't withdraw the money because I hav... See more
Company replied
Company details
- Betting Agency
- Casino
- Gambling House
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Information provided by various external sources
Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).
Contact info
United Kingdom
- www.virginbet.com
You should know
1.5
Bad
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Been with these guys for about 3 months…
Been with these guys for about 3 months won multiple times was able to withdraw now they want id checks I am currently waiting on a renewal by they won’t release funds but have before
22 June 2026
Unprompted review
Reply from Virgin Bet
Hey Charlie, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
When it comes to slots good luck i will…
When it comes to slots good luck i will say avoid
19 June 2026
Unprompted review
Reply from Virgin Bet
Hey kelvin
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Thanks
Virgin Bet
Poor customer service
Been with these many years and never had a issue untill today the customer service is none existent you have to chat with a robot who keeps repeating itself then you get through to a human who can’t resolve the withdrawal you can’t call anyone to discuss your issue it’s really poor customer service
17 June 2026
Unprompted review
Reply from Virgin Bet
Hey Patrick, thanks for the review. We have customer support agents available 24/7 via live chat which are fully trained to assist with all queries, aleternatively you can email us at support@virginbet.com and we can look into your withdrawal issue. - Thanks Virgin Bet.
I usually play the same game on the…
I usually play the same game on the slots,only to get dead spins and its very rare to see a bonus.
On other casino sites ,i would actually get wins playing the same game.
Oh well I suppose people at the top will get their big bonus at virgin.
17 June 2026
Unprompted review
Reply from Virgin Bet
Hi Cheryl, thanks for taking the time to leave us a 5-star review! - Team LiveScore
They are 100% scammers
They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.
15 June 2026
Unprompted review
Reply from Virgin Bet
Hey pandu, thanks for the review and if you need any clarification, please do not hesitate to contact our Customer Support team - Virgin Bet
Scam casino
Scam casino
Do not waste your money
You will not win
Full of dead spins
They will just take take take
There answer is just crap about random number generation
They are scammers
13 June 2026
Unprompted review
Reply from Virgin Bet
Hey Stephen, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Constant 0 wins all the time and when…
Constant 0 wins all the time and when you get a feature guess what doesn't even pay your stake back. One of the worst gmabelling companies ever to be seen . Stay well alway cos you never ever win iv never been able to make a withdrawal what's so ever it's impossible , literally worst company ever .
11 June 2026
Unprompted review
Reply from Virgin Bet
Hey Patricia
Thank you for taking the time to share your feedback with us.
We understand you have concerns about the fairness of our games, and we want to assure you that we take this very seriously. To ensure complete fairness, all our games use a Random Number Generator (RNG). This is a standard and mandatory requirement for all licensed gaming sites in the UK.
The RNG is regularly audited by the Gambling Commission to ensure it is working correctly and that every outcome is completely random and fair. This process ensures that each wager is an independent event, and there is no guarantee of winning. It all comes down to luck and chance.
For more detailed information on how our games operate, please feel free to check out our Game Fairness FAQ: https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness
If you are needing some assistance with your withdrawals, you can get in touch with us 24/7 via live chat or emailing support@virginbet.com and we'd be happy to help.
Thanks,
Virgin Bet
STEER A MILLION MILES FROM THIS CASINO!!
I really cannot believe I didn't check this company out on here b4 hand.
There is no option for a zero rating otherwise I would have given that!
£350 I deposited tonight, mostly 50p spins, 2 half decent bonuses 25£ n 45£, these were miles apart, constant dead spin after dead spin after dead spin after dead spin, no matter what game I went to the same dead spins.
I was recommended by a friend! I don't expect to win all the time nor really my money back, I also understand about luck not being on my side, but this is something else!
I've played a lot of online casinos over a long time, long enough to know when summit ain't right AND THIS IS ONE OF THOSE CASINOS!!
I would advise anyone NOT to throw ur hard earned cash at these people, you will not play fair games.
Suffice to say I have closed my account.
Please take heed.
11 June 2026
Unprompted review
Reply from Virgin Bet
Hey Nick
Thank you for taking the time to share your feedback with us.
We understand you have concerns about the fairness of our games, and we want to assure you that we take this very seriously. To ensure complete fairness, all our games use a Random Number Generator (RNG). This is a standard and mandatory requirement for all licensed gaming sites in the UK.
The RNG is regularly audited by the Gambling Commission to ensure it is working correctly and that every outcome is completely random and fair. This process ensures that each wager is an independent event, and there is no guarantee of winning. It all comes down to luck and chance.
For more detailed information on how our games operate, please feel free to check out our Game Fairness FAQ: https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness
Virign Bet
Would give 0 if I can let's just say…
Would give 0 if I can let's just say game gave bonus spins 4 times in row total winnings 20pence .
10 June 2026
Unprompted review
Reply from Virgin Bet
Hey Agne
Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
We wish you the very best of luck.
Virgin Bet
what a shit ass app £150 not a single…
what a shit ass app £150 not a single bonus scamming app
7 June 2026
Unprompted review
Reply from Virgin Bet
Hey, thanks for the review. As with all wagers and bets, wins are never guaranteed. All our slots operate fairly and inline with UK regulations for more information please check out our handy FAQ. https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.
Invested £100 over 2 days and won…
Invested £100 over 2 days and won £2:50. Overall very poor , and I would recommend looking elsewhere
7 June 2026
Unprompted review
Reply from Virgin Bet
Hey Stephen
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Thanks
Virgin Bet
What a terrible way to run a bookmakers…
What a terrible way to run a bookmakers .
I joined as a 75 yrold about 4 months ago . I signed up for the free bet promotion and won and I won a few other free bets that they had sent me. My wins were pure luck and amounted to about 200 pounds .
They aske me to confirm my identity by photograph which I did do and passed the security .The very next day they said I could not place any more bets and would not give me the reason why. I can only believe the reason to be I had won more then I lost as they wrote to me saying I could not place any morte bets but the good news was I could play casino if I liked .
Disgusting that they thought I would be silly enough to place my winnings on a computer spinning wheel.
After 50 yrs of having small bets I have never known anything like it .
Plenty of other fish in the seas ..
J Humphrys
Your reply to my review reads
Reply from Virgin Bet
An hour ago
Hey, thanks for the review. If you wish to discuss your account please get in touch via live chat or email us at and we can try to clarify things for you. - Thanks Virgin Bet.
So what would it be you would like to clarify ??! As you made it very clear you did not have to give me a reason and it was out of your hands ???
5 June 2026
Unprompted review
Reply from Virgin Bet
Hey, thanks for the review. If you wish to discuss your account please get in touch via live chat or email us at support@virginbet.com and we can try to clarify things for you. - Thanks Virgin Bet.
Why has this site suddenly started…
Why has this site suddenly started taking money like crazy is it because since april this year your taxes have doubled
3 June 2026
Unprompted review
Reply from Virgin Bet
Hey, thanks for the review. All our games are fully regulated and operate fairly. As with all wagering or bets wins are never guaranteed. For more information on how slots operate please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.
Worst gambling site ever
Worst gambling site ever. Start making money via betting or slots , they block your betting and take everything from you via slots. Zero money or bonuses or play time. Closed my account and report it to ombudsman
1 June 2026
Unprompted review
Reply from Virgin Bet
Hey Valeri, thanks for the review. If you need any clarification surrounding your account, then please do not hesitate to contact our Customer Support team - Virgin Bet
Shocking treatment
Looking at all the other views, and the company's obvious real indifference to them, it almost seems pointless to make any further comment. However, I think this bookmaker is so bad that others should be made increasingly aware of what to expect. I did not use their site an enormous amount, but I did make genuine bets and my account was always well in credit. Yesterday I took up their offer on racing - bet £10 and get a £10 free bet if your horse loses. My horse lost and I got the free bet. So far, so good, until I came to use it! Then whenever I tried to use the free bet it was rejected. Eventually I contacted their support and was told that, effectively, my account had been closed! No reason was given. An absolutely shocking way to treat customers. There are genuine bookmakers out there, who treat their customers well - but Virgin Bet is clearly not one of them.
30 May 2026
Unprompted review
Reply from Virgin Bet
Hey Philip, thanks for the review, if you need any further clarification then please contact our Customer Support team - Virgin Bet
Was a great site when i first signed up…
Was a great site when i first signed up was giving me little wins nothing big but enough to continue playing. They also do weekly free picks which was giving me anywhere from £5 to £20 or 50spins then at end month you a monthly free game where i was getting upwards of 25 free spins so I decided to make this my full time betting site and i am depositing 2+ times a week but then it went downhill the weekly free games i never win and on the monthly game i win 3 to 5 spins which is nothing when you deposit 100s a month. They also use to give me a free sunday build a bet of £5 but then they changed it to you must place a certain amount on sportsbook to claim and casino stake dont count which is fine as i do horse bets as well and after doing £100 worth of horses bets in one week i thought ill do my free build a bet on the football only to be given £1 and not the usual £5. And even the casino wins are rubbish you deposit £100 and then finally get a bonus for £10 or less and when id does give you a £100 win you have depsoit £300 so still end up down and stakes make no difference you can win £50 on 20p spins yet then do £1 spins and win £5.34 joke of a site .
31 May 2026
Unprompted review
Reply from Virgin Bet
Hey Tommy, thanks for the review and feedback, we will be sure to pass it on to our team - Virgin Bet
Thieving unprofessional gambling site Strongly do not recommend stay well clear join other
Spent hundreds in a short time being with Virgin Bet and never got a single win on top of that virgin bet robbed cash on fives also in ice fishing contacted support and after giving all personal details etc was told cannot help due to incorrect details provided and the agent rudely left in the middle of communication I strongly recommend other trustworthy and supportive gambling sites I’ve joined Mecca bingo which so far seems great in wins but some games while playing in the 3rd spin in slots occurs error but it’s way better then virgin bet it’s a thieving rude and unprofessional site would never recommend I’d give it a minus 0 it’s typical virgin bet replies with bogus excuses please do not fall for it
29 May 2026
Unprompted review
Reply from Virgin Bet
Hey there,
Thanks for taking the time to leave us a review.
Though we can understand any inconvenience caused by your r3ecent experience on chat, we cannot discuss any account specific details until security questions are passed.
If you still need assistance with your account, our friendly support team are available 24/7 via live chat or by emailing support@virginbet.com.
Thanks for being part of the team.
Virgin Bet
Wouldn't bother with this site just…
Wouldn't bother with this site just another greedy disgusting thieving company. Bonuses are so hard to get and when you do get them they pay absolutely nothing. Use any other site rather than this
29 May 2026
Unprompted review
Reply from Virgin Bet
Hey Craig,
Thanks for taking the time to leave us a review.
We know everyone likes to feel rewarded for their play on site and will pass your feedback on. You may wish to keep an eye on our on-site promotions to ensure you're catching the latest offers: https://www.virginbet.com/promotions/
Thanks for being part of the team.
Virgin Bet
Used to be good
Used to be a mt favourite betting site but noticed soon as I started winning errors and wouldn't let me pull my £300 out. Ended up playing with it over a period and losing it. Never again, deleted me account.
29 May 2026
Unprompted review
Reply from Virgin Bet
Hey Matthew,
Thanks for taking the time to leave us a review.
If you're still needing any assistance with your account our support team are available 24.7 via live chat or by emailing support@virginbet.com
Kind Regards,
Virgin Bet
There is no brand I despise more than…
There is no brand I despise more than Virgin. I hate Virgin with a passion. I had Virgin Media and it was the worst experience ever. But I opened a Virgin Bet account and after a few weeks of being £70 up they effectively closed my account. You can see it in the comments lots of people have experienced the same. What a vile company you are.
26 May 2026
Unprompted review
Reply from Virgin Bet
Hey Mich, thanks for the review. If you need any clarification surrounding your account, then please feel free to contact our Customer Support team - Virgin Bet
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