Virgin Balloon Flights Reviews 

5,750
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and expert pilots who explain everything clearly and consistently make everyone feel safe and involved during the flight. Passengers truly enjoy participating in preparing and packing up the balloon, often describing the journey as entirely peaceful and relaxing with breathtaking views. Some reviewers were not happy with the booking process, noting that securing a date can take a long time and require multiple attempts. A few individuals also mentioned unexpected last-minute changes and difficulties when trying to organize and schedule their flights during certain seasons.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that pilots and ground crews are... See more

User experience

Reviewers mention positive feedback about user_experience, describing the overall activity as truly magical... See more

Service

Customers had positive experiences with service, describing a slick and well-managed operation from start to... See more

Booking process

Consumers find booking_process to be ambiguous, with highly mixed experiences reported by reviewers. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and reassuring support during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worth getting up at 4.15 for. Flying from Welford Christmas Tree farm at 6.30 AM, on a sunny Sunday morning. The team were great. Friendly and helpful, giving us a pre-flight safety talk, and p... See more

Company replied

Rated 5 out of 5 stars

Had a virgin balloon ride on Friday 7/8/26 with my best friends as a belated birthday present. Took off in Northamptonshire. The pilot was very informative and friendly. We had a perfect landin... See more

Company replied

Rated 5 out of 5 stars

The weather was perfect. Blue sky not a cloud in sight , and absolutely no wind ! It was truly magical , we floated upwards effortlessly and drifted majestically through the Sussex / Kent countrysi... See more

Company replied

Rated 5 out of 5 stars

Great experience. Pilot very friendly and informative, didn't go above 500 feet, so had a fantastic view. Downside. Would be better if the directions to the field were more accurate as the given p... See more

Company replied


Company details

  1. Gift Shop
  2. Balloon Ride Tour Agency

Written by the company

Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(5,750)

542 reviews in the last 12 months

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Rated 4 out of 5 stars

Very enjoyable experience

My son & i enjoyed the balloon ride immensely which was an hour long. Our pilot Chris was friendly & informative during the flight. What we weren't awhere of was the hour before & another hour after was spent helping to set up the balloon & pack it away. This meant our flight didn't start till 7pm instead of 6pm & we didn't leave till 9.30pm after getting back to our car. But the 3 guys who organised it all were lovely & made the experience even more enjoyable especially ending with a glass of buck fizz which was a nice touch.

1 August 2026
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Reply from Virgin Balloon Flights

Hi,

It sounds like Chris and the team looked after you both brilliantly, and we're so pleased you enjoyed your time in the air.

Thanks as well for highlighting the timings around setting up and packing away. We appreciate that part of the experience wasn't quite what you expected beforehand, and it's useful feedback for us when looking at how clearly we communicate what the full ballooning adventure involves.

Thanks,
The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Balloon over Bath

This was our first ever ballon experience and we absolutely loved it from start to finish. Our pilot Nobby Simmons was brilliant and very informative. We were a little nervous at the start but being involved from start to finish with the balloon preparation and chatting with the pilot throughout really helped.
The flight was amazing, beautiful views with various points of interest always pointed out. It was a beautiful hour in the skies and would definitely recommend.
This company are brilliant on safety and making sure the weather conditions are perfect for a great experience. If flights have to be cancelled, it is always for your safety and absolutely worth the wait.
We 100% recommend this fantastic adventure and a glass of bubbly at the end went down a treat!
Hugh thanks

10 August 2026
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Reply from Virgin Balloon Flights

Hi,

From a few nerves on the ground to an hour floating over beautiful Bath... it sounds like Nobby had you converted pretty quickly! We'll make sure he sees your fantastic comments.

And thank you for recognising just how important the weather decisions are too. Safety will always win over getting a balloon airborne, so hearing you say it's worth the wait means a lot to the whole team.

Thanks,
The Virgin Balloon Flights Team

Rated 4 out of 5 stars

Be prepared for cancellations but don't give up…

Firstly when booking be aware that you may not do your flight when or where you'd ideally choose to. This is because you can only fly in very specific weather conditions, it may look calm and sunny to you but if the wind is too high it makes landing unsafe and they do not risk safety. Difficult to fully understand until you actually do the flight.
It took us 3 years and 10 attempts, one attempt we actually got to launch site but unfortunately the weather had changed and was unsafe. Launch site may also change to a back up site so be prepared you may be travelling further than planned.
When we first booked it we booked it 3 hours from home, took time off work and booked a hotel and it was cancelled! Best advice is choose a site close to home and be prepared it may go from a back up launch site. It's easy to say but be patient, expect cancellations, there's absolutely nothing you can do and there's no cheat code for 'better' location.
Unfortunately I just stopped getting excited about it and to be honest just wanted to 'get it over and done with'. We know people who just gave up and obviously you don't get a refund. When you do actually do it it'll be worth it. We went from Tissington hall, we booked Bakewell but it was absolutely stunning. Incredible experience and felt super comfortable with our pilot.
You can get involved with set up and definitely need to help packing up. Wear sensible walking shoes as you will land in a random field that may or may not have copious amounts of cow pats!
Just try and go with the flow with getting booked on and rebooking.

8 August 2026
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Reply from Virgin Balloon Flights

Hi,

Ten attempts over three years... you certainly earned that flight over Tissington!

Thank you for sticking with it, but also for writing such a balanced account of what booking a balloon flight can sometimes involve. You’ve explained perfectly why a beautiful day on the ground doesn't always mean safe conditions in the air, and why our pilots will never take chances with safety.

We're especially pleased that, after such a long journey to get there, the flight itself proved worth it. And yes... sensible shoes are always a very good idea. We unfortunately have very little influence over where the cows have been!

Thanks,
The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Was a great experience from start to…

Was a great experience from start to finish. Matt the pilot and his ground crew were friendly, professional, knowledgeable and helpful. Would definitely go again.

7 August 2026
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Reply from Virgin Balloon Flights

Hi,

One flight and you're already ready for another... we like the sound of that! We'll make sure Matt and the crew see your kind words. Hopefully we'll have you back in a basket before too long.

Thanks,
The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Amazing

Had the best morning leaving from Tissington hall. it was amazing.
Thanks to all the crew and especially Tom our pilot.

8 August 2026
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Reply from Virgin Balloon Flights

Hi,

Now that's how to start a morning! Tissington certainly makes for a spectacular place to take to the skies. We'll make sure Tom and the crew know they helped make yours such a good one.

Thanks,
The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Worth the wait!

After many cancellations we finally got our balloon ride and it didn't disappoint!
It was well organised. The crew were knowledgeable, friendly and professional. The flight itself was amazing! It was very serene, the views were stunning, it was a really tranquil and fabulous experience.

8 August 2026
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Reply from Virgin Balloon Flights

Thank you so much! We're glad you had such a fabulous flight with us and we appreciate you taking the time to leave this review :)

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

pilot was great

pilot was great, ballon look fabulous

7 August 2026
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Reply from Virgin Balloon Flights

Thank you for the fabulous review and for flying with us! :)

The Virgin Balloon Flights Team

Rated 4 out of 5 stars

Rutland Morning Balloon Ride

Rutland Morning Balloon Ride

The team work extremely hard, it is clearly both a physically and mentally demanding job. They are good at getting people involved and helping them - which people were very happy to do. They were clear about which tasks were the more physically demanding ones.
Matt is friendly and chatty early in the morning, when some of the guests can be nervous about the upcoming experience.
In flight Matt rotated the balloon, so that everyone got a good view. Great to see other ballon's up there too. Excellent visibility.
It was our 7th time of trying to fly - and with the exceptional hot weather this year, we can totally understand why there were previous cancellations.
I also recognise that there are prevailing winds over Rutland Water. So it hardly surprising that they had landed in that field or the neighbouring field, in the last couple of flights in this location.
The landing was extremely gentle - expertly done.
The mioni bus was clean and comfortable for the trip back to the car. It is very definitely an experience - not a day out. We were safely back at our car by 08.30am - in time to go to work with a hastily drunk Prosecco inside of us. The only thing I would like to have changed is for it to have been a little longer.. The team are so slick and skilled at getting you up, down packed up and back - That it does feel like a very well practised experience.

7 August 2026
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Reply from Virgin Balloon Flights

Hey Helen,

Now THAT is dedication – 7th time lucky! 🎈🙌 We’re so pleased the weather finally behaved itself and gave you such a fantastic flight over Rutland!

It sounds like Matt and the crew were on top form!

And being safely back at the car by 8.30am, ready for work with a hastily consumed Prosecco inside you… we’re not sure that’s quite what they mean by “starting the day on a high”, but we’ll allow it! 😂

Thank you so much for sticking with us through all those weather cancellations and for leaving such a brilliant, thoughtful review. Here’s to being 7th time lucky!

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Great evening all around

Great evening all around. It was really good participating in setting the balloon up and packing it away. The views were incredible, and felt extremely safe throughout.

6 August 2026
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Reply from Virgin Balloon Flights

Hi Mr Fowler,

Thank you for your lovely review and we're glad you had such a fantastic evening flight with us......how beautiful are those sunsets when you're sailing across the skies? :)

We're glad you felt safe and in good hands too!

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Virgin Ballon flight.

We had the most amazing flight with Virgin Ballons.
Chris Andow and his team at Fernhurst made us feel very safe. They were helpful, funny and very experienced. We had fun helping to set the ballon up and even more fun packng it way! The whole experience was truly magical. Would highly recommend to anyone thinking of doing it !

8 August 2026
Unprompted review
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Reply from Virgin Balloon Flights

Hey Debra,

Thank you so much for your lovely review! Chis and his crew really are a hilarious bunch and it's so lovely to read that this added to your experience.

Thank you for your recommendation too.....word of mouth certainly is the best form of advertisement! :)

The Virgin Balloon Flights Team

Rated 3 out of 5 stars

Finally got to fly, after many cancellations.

After 7 years continuously trying to get a flight, we wanted to launch from the Norwich site as lots to see picture opportunity wise with the castle & a number of cathedrals. Even though they still advertise the Norwich launch location, they no longer operate from this site. Finally got to fly from Mattishall golf club. The pilot & ground team were great, but like all their other launch sites all you’re going to see is flat fields & houses as Norfolk is flat & featureless! That’s why we wanted to fly from Norwich which they no longer use. We seemed to go around in a big circle so we didn’t travel very far which was a bit disappointing so same scenic view for most of the flight. As I said before the pilot & crew were great explaining everything & friendly. The landing was a hard three bumps so if you have any kind of back issue forget this activity. Nice to tick this finally off my bucket list, wish we could flown from Norwich which is why we booked in the first place 7 years ago. But at least we have now finally completed this activity.

2 August 2026
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Reply from Virgin Balloon Flights

Hi,

Seven years is an extraordinary amount of persistence, and we're genuinely pleased you finally got to take to the skies and can tick ballooning off your bucket list.

We are sorry, though, that the eventual flight wasn't quite the experience you'd originally envisaged. We completely understand that Norwich itself was part of the appeal when you first chose where to fly, and we appreciate your feedback regarding how that location is currently presented.

It's great to hear the pilot and ground crew looked after you so well on the day, and we'll make sure those comments are shared with them.

Thanks,
The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Beautiful early morning flight

We had a beautiful early morning flight over Kent countryside. With our pilot, pointing out local places of interest.

9 August 2026
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Reply from Virgin Balloon Flights

Hi David,

Thank you for your review - we're glad you had such a beautiful flight with us! You're welcome back for another anytime! :)

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!
Beautiful views over Rutland water.
Pilot and crew were excellent and made the experience brilliant.

7 August 2026
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Reply from Virgin Balloon Flights

Hey Kim!

Thank you, we're glad you had an incredible flight with us!

We hope we'll see you again in the not too distant future! :)

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

I was braver than I thought

Was disappointed at first that we weren’t flying from Canterbury in Kent and it was a effort to
Travel to hop farm in paddock wood and then when we arrived it was still doubtful but we finally got off the ground by 7.50 and well it was amazing
So glad we travelled to catch the balloon ride.
The views were incredible so clear and quite. The only trouble I had was getting in and out of the basket that was like watching a stranded giraffe legs everywhere. Why couldn’t you have a rope ladder it might have been easier
Anyway aside from that if you haven’t been on a balloon flight then do it.
It’s well worth it loved every moment of if it even the ruff landing lol

7 August 2026
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Reply from Virgin Balloon Flights

Hi June,

Oh bless you! We're so sorry that your flight was moved to one of our back up sites but we're so glad you still had an incredible time! We fully appreciate it can be a little disappointing when a flight has been moved and adds to the travel time.

As for getting in and out of the basket, we're sure you didn't look as bad as you thought ha ha! ;)

Despite the nuances, we're so glad to read that you had a lovely time.....it is a very fun and incredible experience and we truly hope we'll see you again for another....hopefully with a smoother landing next time :)

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Worth getting up at 4.15 for.

Worth getting up at 4.15 for.
Flying from Welford Christmas Tree farm at 6.30 AM, on a sunny Sunday morning.
The team were great. Friendly and helpful, giving us a pre-flight safety talk, and pointing out places of interest during the flight.
We were " hands-on " inflating the envelope and with folding and storing on landing, which added to the experience.
I'm thinking that I will be back for more.

9 August 2026
Unprompted review
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Reply from Virgin Balloon Flights

Hey Ken!

Yes a 4.15am wake up call is not fun at all but it sounds like it was well worth it! Sounds like you had a bit of an early morning work out too! We're so glad it all added to the experience though!

You are certainly welcome back for another flight....do pop us a call on 01952 212750 and we'll happily see what we can do for you as we do look after our Frequent Fliers ;)

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Great experience

Had a virgin balloon ride on Friday 7/8/26 with my best friends as a belated birthday present.
Took off in Northamptonshire.
The pilot was very informative and friendly.
We had a perfect landing, after which we were offered Prosecco and oj and our balloon certificates.
Overall highly recommend . Luke and the team were brilliant.

7 August 2026
Unprompted review
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Reply from Virgin Balloon Flights

Hey Siobhan!

We're so glad you had a great time with us! We hope your BFF had the most incredible time....what a fantastic way to celebrate and a cheeky glass of fizz certainly adds to the celebration! :)

Pete really is a phenomenal pilot and he certainly knows how to ensure a smooth and perfect landing!

Thank you for the recommendation, we really appreciate it and you're welcome back anytime!

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

The crew was really friendly…

The crew was really friendly knowledgeable and enjoyable to be around answered any questions the experience was amazing. Will do it again in the near future.

9 August 2026
Unprompted review
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Reply from Virgin Balloon Flights

Hi,

Already planning the next one? That's what we like to hear! Sounds like the crew did a cracking job both in the skies and answering all those ballooning questions along the way. We'll be ready for round two!

Thanks,
The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Had a great experience

Had a great experience, finally got out today after many many cancellations over this last year, a very happy birthday for my girl friend who was also overjoyed by it all

9 August 2026
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Reply from Virgin Balloon Flights

Hi Mr Hamilton,

This is amazing to read and we're glad you both had a wonderful time! Happy Birthday to the significant other ;)

Thank you for leaving this lovely review, we really appreciate it.

The Virgin Balloon Flights Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. Dave and his team were fantastic. Well worth the wait.

9 August 2026
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Reply from Virgin Balloon Flights

Hi,

Sounds like Dave and the team absolutely nailed it! We'll make sure they get their well earned shout out. Thanks for sticking with us until flying day finally arrived.

Thanks,
The Virgin Balloon Flights Team

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