VIP Bottles Reviews 

6,392
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple, offering a fantastic selection of beverages at very competitive prices. People also deeply appreciate the remarkably swift delivery and the exceptionally sturdy packaging that ensures fragile items arrive safely. Some reviewers were not happy with unexpected delivery delays, noting that packages occasionally arrived well beyond the scheduled timeframe. A few other people also felt that receiving incorrect items or damaged goods caused significant frustration when purchasing gifts for important celebrations. Consumers mentioned that sorting out replacements or refunds during these unfortunate situations could sometimes take longer than expected.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

People report positive experiences with product selection and quality. Consumers appreciate the top quality... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. Many... See more

Service

Reviewers mention positive feedback about service, highlighting an easy, straightforward, and brilliantly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive and affordable compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought various little bottles as stocking fillers for my husband, there wasn't as much in stock as I'd hoped but managed to get a few different ones. They arrived quickly and well packaged

Rated 4 out of 5 stars

Good price, good communication despite needing to return my order. I wanted to exchange order rather than get a refund, I guess this want possible. Will deffinately use this company again.

Rated 4 out of 5 stars

It was good to find a company that sells a good choice of miniature spirits. Ordering was easy and arrived quickly. Wanted a stocking filler for my Uni son. The only thing I was disappointed with w... See more

Rated 5 out of 5 stars

Wow how special did that gift look! Got a bottle for a 21st birthday gift and selected the black gift box and message option. Delivery was fast and secure. And the recipient was absolutely delighte... See more


Company details

  1. Liquor Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Wine Store

Written by the company

We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,392)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product - poor customer service

This is my 3rd order with VIP bottles and the only one that I have been disappointed with. I purchased Crystal Head Skull Vodka 6 x 5cl Case × 1 but did not receive a case as advertised but six miniatures wrapped in paper instead. This item was also listed on the shipping invoice as delivered. When I queried this by e-mail, the customer service reply was initially discourteous and then became rude offering me a refund.
The order and delivery speed is superb and merits 5 stars but the customer service only merits a 1 star.
However, an overall 4 star.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

VIP are a very nice people

VIP are a very nice people. you could not do wrong if you are thinking of using them. if and when i need to use VIP again i will once again You could not go wrong I GIVE THE 10 STARS

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Bottega pink…

Bought the bottega bottle as a gift looked good so glad I went for the gift wrap option as it looked even better in the box

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Out of date product!

The product i received was over 2 years out of date. The smell and taste was disgusting and the Best before in the box was 2021. It’s now 2024! I have emailed twice and message on Instagram and still no response.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Not only is it easy to order from VIP Bottles you get excellent value and service, from ordering to delivery. The customer service is second to none. I had a query about my order as I had received a dodgy text regarding my order delivery. I got in touch and within an hour they had replied, they had advised me it was a scam and told me what to do. I cannot fault the service at all, absolutely first rate.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Good Experience

Fast shipping received at the storage place in a few days, product exactly like the website display.
Unfortunately, a lil disappointed that they do not deliver in France I had to pay extra to get it re-send.
Expect that i can't complain and recommend

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Miniatures

Ordered a variety of miniatures for a small Cocktail Party. Absolutely perfect for what I wanted. Large choice of miniatures and prices were great to.

18 May 2024
Unprompted review

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