Viola Milano Reviews 

Ordered 4 ties. One arrived so far incredible quality and probably the only place where you can get ties that are wider than 9cm. Definitely worth the wait. Can't wait for the other ones.

I’ve been waiting for over a year for a refund that customer support promised me after I’d asked four times. I haven’t even received a reply to my last email.

What a scam!

Order placed on January 13th. What followed was three months of delays and repeated promises of shipping dates that were never met.

 When the package finally arrived, it contained the wrong item. And then they don't reply to my emails.

 This is not just poor service—it reflects a lack of reliability and basic quality control. After months of waiting, to then receive the wrong product is simply not acceptable.

 I requested a full refund and would strongly advise others to think twice before ordering.

Edit: They offered me three ties if I would delete my review on Trustpilot. You guess if they ever send them...

Don’t fall for the instagram ads - this company is essentially a scam. I’ve never left a review before but my experience was so bad that I feel obligated to share it. A week after I placed my order, they informed me that one of the ties I purchased was out of stock. I requested a refund, but they never gave it to me. $160 stolen. Customer service kept claiming that they were escalating my complaint to “finance,” and about 10 weeks later someone from “finance” told me the refund had been processed. But this was a lie, and the money has still not been returned to me. On top of this, for the tie that did actually arrive there was a hidden import fee that I needed to pay DHL on arrival or else they would hold the item. The worst buying experience I’ve ever had. Don’t waste your money on this scam.

I placed an order with Viola Milano on 11 March 2026 for a specific tie that, almost three months later, was still never delivered.

What made this experience exceptionally frustrating was not simply the delay, but the constant stream of inaccurate shipping promises and vague communication. Over and over again I was told the order would ship “tomorrow”, “this week”, or “soon”. None of these promises were kept.

At one point I was even told that a shipping label had supposedly not been created internally despite previous assurances that shipment was imminent.

After weeks of delays, I was eventually shown a photo of a completely different tie and informed that the tie I originally ordered was not actually available. This was after I had already spent weeks being told it would ship shortly.

A replacement tie was later offered and sent as a goodwill gift while I continued waiting for the original order. I was then promised that the original tie would be shipped within approximately 10 working days. That deadline also passed without shipment.

The most frustrating part of this experience was the complete lack of reliable communication. I consistently had to chase updates myself, and clear answers about the actual status of the order were extremely difficult to obtain. Even basic questions such as whether the tie had actually shipped often went unanswered directly.

Eventually the owner contacted me personally and explained that the fabric was being remade. While I appreciate the attempt to resolve the issue, this explanation came only after months of shifting timelines and repeated assurances that shipment was imminent.

The products may be good, but based on my experience, the operational side of this business — inventory management, fulfilment, and customer communication — was extremely poor. I would strongly recommend being cautious if ordering something time-sensitive.

In order a tie that was not in stock. The customer service (Laura) was very helpful and as a replacement I could choose any tie that I liked. So I still received my tie on time for my wedding day.

Great brand, great quality and very helpful and friendly people. 10/10 for me!

For me one of the most prestigous and high quality brands out there in the market. Around 5 years ago I bought my first tie from Viola Milano and I still wear it like 1-3 times a week. So happy with the product and I am keep buying.

Still don’t have my complete order after almost six months. About €4,000 missing.

After several emails, Instagram messages, and even a couple of posts here on Trustpilot, I have received only one of the two jackets I purchased. Nearly six months have passed, which is completely unreasonable.

The situation is extremely frustrating and frankly hard to believe, given the number of different explanations I’ve been given so far. If it’s not customs, it’s something else. I am now wondering whether I will actually receive the refund I requested—almost €4,000 out of a total order of nearly €8,000—or if I will simply lose my money. I strongly suggest going to a local luxury shop instead. While the product quality may be excellent, the customer experience I’ve had is unacceptable and unfair.

I placed numerous orders as far back as November 2025, and to date still have most the orders outstanding even though they quote 4-6 weeks for bespoke ties. During the time that has passed they shipped a few times, one was incorrect and had to be returned for a refund, which I only received in May 2026. Another was printed so poorly and looked nothing like what was advertised, it to had to be returned for a replacement. It was ultimately replaced. From early on when I emailed and asked about orders I would receive vague replies stating they are coming soon. I even received emails months ago that several were completed awaiting shipment. That was all misinformation. You would receive emails from various people stating they were sales managers, heads of sales and still no shipments. I would avoid doing business with this company. If you place an order, be prepared to lose your money and perhaps never receive the product. They will make empty promises, and string you along, but at this point, it’s all without result. Caveat Emptor!

Yesterday, May 22, 2026 I received an email from Tom the owner expressing his displeasure with my review and there were some personal insults included toward me. He offered to refund my money in 1-minute, which I accepted his offer. Today, May 23rd I received another email from Tom trying to pressure me 8th accepting the ordered items and explaining how he is completing the items (ordered 6-months ago). I replied that I only need the refund and proof it was processed, and that the company’s lack of performance was his issue not mine. I will update the outcome.

Update for June 2, 2026: I have received a large portion of my money in refunds, around 80%. Still awaiting more. I have been back to Carlo and for some reason this company believes hurling insults at you is a good business practice.

My recommendation is to avoid doing business with them. They will say how this review is the only negative review, but if you read the one-star reviews they all say basically the same thing. Too much commonality to deny.

I wonder how is it possible to have such good recent reviews and yet not having them answering to my queries.
Ive placed an order 9 days ago for a double braided leather bracelet and a luxury comb, both were ordered as a gift to my partner. Right after i ve placed my order, the automatic email followed that they have received my order and they mentioned the order ID number, total amount and the products. However, in these 9 days, no one got back to me with a tracking number, i ve sent an email 2 days ago as the birthday is very near and no response. Today i sent them another email and again no reply from this company. This really shows lack of professionalism and that they dont care about their customers. Then, i ve started to look online if anyone had the same bad experience as i had and after ive read most of the 1 star reviews here, i m in shock and the only solution would be to act legally on this. It is unacceptable to place an order for 240 euro, pay online before receiving the items and not getting any reply or information regarding the items. Im truly disappointing and i really dont recommend ordering from them unless u want to get your life complicated trying to reach them or act legally and sue them :)
I wish i read the reviews here before ordering. Now i remained without the gift and currently without the money in my bank account...

I recently had the pleasure of ordering a bespoke necktie from Viola Milano, and the entire experience was truly exceptional.
First and foremost, I would like to sincerely thank Mr. Russell, Head of Customer Service for America and the Middle East, for his outstanding professionalism, constant follow-up, and meticulous attention to detail. From the moment I placed my order until the moment I received it, he kept me updated throughout the entire process and ensured everything was handled flawlessly. His level of care and dedication made the experience second to none.
The necktie itself exceeded every expectation. The quality, design, and handcrafted monochrome detailing are simply remarkable and unlike anything else I have owned. The craftsmanship and elegance reflect a true commitment to excellence and timeless style.
After such an outstanding experience, I will gladly be placing another order today for several more ties I had in mind and intentionally waited to purchase.
Viola Milano has earned my highest recommendation for both exceptional craftsmanship and world-class customer service.

Ordered a shirt, which supposed to arrive in a week. After a month they stopped answering emails about the shirt, requested a refund. After contacting publicly on instagram they answered and started to attack me for comments. After 50 days I received my money finally without ever seeing that shirt…

I ordered three ties on 04/29/26. Right after I placed the order, I received an email from Russell telling me that two of the ties weren’t available. He offered me the option to choose different ones from their website for the same price. I agreed to the offer, but I was a little skeptical because the “unavailable” ties were still listed in their shop.

On 05/08/26, they told me they would send the items out that week. On 05/11/26, I asked them for a tracking number. They apologized for not shipping the items the previous week due to weather delays, but promised to send them out the next day (05/12/26).

Guess what? Apparently, one of the replacement ties also has an imperfection, so I had to choose yet another one. It seems like they have low stock on almost all of their ties. At this point, this is no longer acceptable and honestly feels like a scam.

I purchased two ties, they were shipped immediately but the delivery service lost the package.

When I contacted the customer support, Viola Milano (and Mrs. Laura in particular) was very reactive and helpful in investigating with the delivery, and then, once it was confirmed that the package was lost, offered to send a new one with a different delivery service.

I am very happy with the quality of the products, and with the customer support from the company, which remediated to a problem that was not their fault.

I didn't get my money back after I bought an item which wasn't supposed to be on sale in their webshop. basically they made a mistake, which can happen but then the drama started. I send many emails back and forward with “Davide” who accused me of buying an item for a price way to low. He told me they wouldn’t ship the item. I agreed but told them to refund the money straight away. Two months after my purchase and many emails later I still don’t have my money back. Long story short NEVER buy something from Viola Milano. They are a scam artists.

After some initial problem with the shipment date of my wedding tie, customer service (Laura) has been extraordinarily helpful in assisting me. With a reply time of max a few hours (if not less) customer service always assisted me and provided flexible solutions.

I’d tread lightly on one-star reviews, as I never encountered any of these issues like no communication.
I can only speak highly of the customer service and MOST IMPORTANTLY the quality of the product. It’s exquisite and I’m very happy.

I will continue to buy my products here, maybe first making sure to contact customer service to check whether the product is in stock.

Thanks Laura, thanks Viola Milano!

It’s a scam — don’t buy. I bought a tie for my boyfriend to wear on our wedding day on March 3rd. As of today, I neither have the tie nor have I received a refund. They also don’t respond to our emails. We are pursuing the case through legal channels. It’s disgraceful.

Excellent shopping experience and great quality.

I placed an order for two ties from the UK. They took a little while to arrive but these ties are handmade, beautiful and worth the wait. Laura kept me updated on the progress of my order. Thank you Viola Milano.

Just received two ties from Viola Milano and I’m genuinely impressed. The colors are refined and versatile, the designs are timeless, and the quality feels truly premium the moment you touch them.
There’s something about them that quietly elevates the whole outfit—subtle, confident, and effortlessly elegant. Safe to say these won’t be sitting in the drawer for long.