Vinyl Lettering Online Reviews 332

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

update Eventually arrived. think it was Royal Mail useless service. Promise Fast Turnaround, ships next day... Unfortunately its been a week and im still waiting for my delivery. Upon asking for a... See more

Company replied

Rated 5 out of 5 stars

Very quick to respond to questions, quality of vinyls was excellent & able to provide the font we wanted.

Rated 2 out of 5 stars

I have been signwriting our fleet myself for over 10 years however the other company had declined in quality so I tried these. I was disappointed in the quality of the stickers, they did not peel easi... See more

Company replied

Rated 5 out of 5 stars

It's easy to understand why this company gets such a great rating. Martin immediately understood what I was looking for and had proposed artwork for me within an hour of brief. My vinyls arrived swi... See more

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4.0

Great

TrustScore 4 out of 5

332 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Ordered my lettering not happy with how…

Ordered my lettering not happy with how it came out filled in what I required but it all came out in capitals which logically the email would normally be in lower case it just doesn’t look right in capitals since when was an email done in capitals emailed my complaint but fell on deaf ears it’s now in the bin & took my business elsewhere be careful when ordering as you can’t change anything once you have done it

27 September 2025
Unprompted review
Vinyl Lettering Online logo

Reply from Vinyl Lettering Online

Dear Tim,

your order has been produced exactly as per your order details.

There are quite a few fonts in our online Lettering Designer tool which come in capitals only.
The font "Optimus Princeps" you did selected is one of them.

In every case there's an instant preview of your lettering prior to purchase.
Once approved and paid online, only then we produce and dispatch your lettering item as ordered.

Martin from Vinyl Lettering Online

Rated 5 out of 5 stars

Superb service from this company

Superb service from this company. Easy to navigate site to create my vinyls, great quality when they arrived. Great postage options keeping you up to date on delivery. Absolutely faultless process, cannot recommend enough!!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality decals. I've used this company a few times now and they always delivered what I paid for. In fact I made 3 orders in one day paying postage 3 times, so they give me extra decals . Throughly recommend.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy to use website, arrived as promised and the vinyl quality was excellent. Only a small order but will now be ordering lettering for my work vehicles :)

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Really impressed with the service from…

Really impressed with the service from this company. Ordered new lettering for my roof box and it was dispatched the next day, arrived the day after. All in all 48 hours from order - really impressed.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

I have used Vinyl lettering online many…

I have used Vinyl lettering online many times over the last few years and the quality of the lettering and the service I have received has always been excellent, I cannot rate them highly enough !! if you need a fast turn around but like old fashioned top quality service then use Vinyl lettering online !!

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Experience was fantastic from start to end

Experience was fantastic from start to finish - we needed some signage for our new office sorting and with next day delivery and an affordable price the whole experience was flawless. Would highly recommend to anyone looking for something similar.

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone!

Fantastic quality goods and fast shipping. Over the moon with the stickers I ordered which came within 2 days! Would recommend these guys to anyone! Thanks again I’ll be using you again in the future!

7 October 2022
Unprompted review
Rated 2 out of 5 stars

Disappointing

I have been signwriting our fleet myself for over 10 years however the other company had declined in quality so I tried these. I was disappointed in the quality of the stickers, they did not peel easily or cleanly. The response from the director was patronising and unhelpful. Luckily it was only a top up order to existing signwriting and didn't cost too much but definitely would not bother with this company again. Will avoid.

14 September 2022
Unprompted review
Vinyl Lettering Online logo

Reply from Vinyl Lettering Online

Good morning Jenny.

I'm really sorry to hear that.
Usually our products are being used and installed by customers with a small amount of experience.
However, if the installation doesn't go well, we do offer free replacement.
Also we can also send you more detailed instruction videos if our standard fitting guide doesn't make sense.
In any case, we're here to help and customer satisfaction is our top priority.

Best regards
Martin

Rated 5 out of 5 stars

Excellent customer service & quality product!

Excellent customer service!
Just created a bespoke window decal for my business with the expert help of the design team. Couldn't be happier with their help, advice & final result :)
I have also used Vinyl lettering online for basic window lettering previously and found the website easy to use, efficient delivery and quality product.

12 September 2022
Unprompted review
Rated 4 out of 5 stars

Promised next day turnaround, didnt deliver (literally)

update
Eventually arrived. think it was Royal Mail useless service.

Promise Fast Turnaround, ships next day... Unfortunately its been a week and im still waiting for my delivery. Upon asking for a tracking link, it seems they told Royal Mail to expect the item last week, however as of today, Royal Mail still havent recieved the item from the seller.

5 July 2022
Unprompted review
Vinyl Lettering Online logo

Reply from Vinyl Lettering Online

Hello Rob,

I'm sorry to hear that. I confirm that your order was shipped / collected by Royal Mail next working day.
Unfortunately there may be either loss or delay on the arrival of your parcel. This can happen from time to time and I do sincerely apologise if this is indeed the case on this occasion.
As per my email sent earlier today, I can either process a full refund for you or produce and ship your order one more time later today.

Best Regards
Martin

Rated 5 out of 5 stars

All My Future Orders Are With These Guys!!

Fast and excellent communication via email, and probably would be even better by phone too!

Vinyl Lettering Online will ensure to assist you on all enquires and give you the best option for your outcome.

Very fast processing and delivery too, with plenty of tracking information so you know when you're going to get your order!

I used Vinyl Lettering Online previous and was impressed then, used them again and even better service!

For all my future orders, will definitely be with these guys!

Thanks again!

11 March 2022
Unprompted review
Rated 5 out of 5 stars

I'll definitely be back!

Really pleased with quality and service. I used this company for the decal for my previous car 4yrs ago. Got a new car this week, emailed them to ask if they could find my previous order so that I could repeat it. Was sent a link within 24hrs, and the stickers arrived 2 days later. They're now on my new car :-)

13 February 2022
Unprompted review
Rated 5 out of 5 stars

Superb company

Superb company. Very quick delivery. Customer service second to none. Tried several design your own sites before finding this one that works without any prior technical knowledge. Worked out at about a tenth the cost of having a sign writer come and do it too.

14 January 2022
Unprompted review

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